Walnut Trail Apartments
601 Alfa Ct
Portage, MI 49002
17 Google user reviews
Shayna Henderson
in the last week
This place is horrible everything about it sucks i've had to deal with alot of bs and have not even been here for a year. First they moved me into a mold infested apartment, it was so humid. The carpet was soaked and had mold under it, the walls, bath room and even got on my belongings, and it was black mold at that. And they had the nerve to tell me to get a dehumidifier which is $300 or more and they weren't going to take $300 off of my rent which already was $700. I continued to complain and they finally transfered me only because I told them I was pregnant and refused to have my daugther in that environment and they knew I could sue if my daugther got sick. Second apartment that they transfered me too was infested with roaches coming from another tenant in the building. That building was terrible they had about 20 in both apartments above me and under me, so I constantly heard kids running, screaming, fighting, etc. You can smell everything your neighbors cooked so the halls stunk terriably, also those nasty duck birds whatever they are poops everywhere and even on the stairs coming into your building. I constantly called the office for the manager and even constantly called corpprate for them to inspect people apartments but I still had the problem after complain enough I finally got them to break my lease and I will be gone by the end of this month. Oh and also I had someone come into my apartmentor to do a transfer inspection, he was the assistant Manger I believe his name is "JAKE". I had a package in my daugther room that was not open before I left in the morning to go to work and after I returned and seen the slip on the table that he left stating that he came in to do an inspection. I noticed my package was open, which I didn't open because I was going to return it. And of course he denied it. But long story short, they suck all the way around and can't be trusted. Also the laundry room sucks only 4 washers and dryers and you have to pay for use upon your rent. They have alot of spiders and other bugs. There completely out dated. Everything owned by edwarfs and rose sucks I know people who lived in there other properties who say they suck.
Alannah Needham
a month ago
Horrible customers service. The second I moved in the toilet broke, so we called maintenance and they didn't even fix it. The closets are cheap and so are the cabinets in the kitchen. My rent went from 656 to 676 for absolutely no reason. The internet is 50 dollars and goes out if you watch two movies on HD Netflix. The internet also was the highest speed internet and literally was the slowest internet I have ever used in my life. My friend moved in to Walnut Trails and a week there, her refrigerator broke. Was late paying rent by one day and my internet got shut off. Took almost 150 dollars to get it turned back on. This place is horrible cheap and I will never recommend anyone to move here.
Cheyenne Stafford
3 months ago
They try to beg more money out of us and complaining about the slightest thing so they try to charge you for no reason just so they can have more money. They should be glad we stayed in that dump more so than trying to mooch more money out of us. That apartment complex isn't even worth $500. $500 was too much to pay monthly for what little you get there. Their maintence people I don't trust and I don't trust that apartment complex period. I would never live there again.
Heath Miller
5 months ago
I have lived here for a couple years and overall its okay. Not top notch excellence. But not bottom of the barrel either. What they do well: - Grounds are kept up. Mowed and watered regularly. Every morning I see someone from staff picking up garbage that fell out of someones car or pocket. - Snow removal with the past couple snowy winters has been pretty good. The only area of improvement here would be removal of snow piles to free parking spaces back up after a little while would be better. -They generally provide notices for general maintenance to clients in a acceptable amount of time. - With Gas for heat included in rent means you can crank it to 80 degrees in the dead of winter to warm up. - While I have never used the pool here. One is available. - Sound hasn't been a problem for me. Occasionally I hear a faint noise of a blender or music through the wall. But nothing that playing music or TV wouldn't drown out. - Staff are generally friendly in normal chatter and regular business when things go well. - Washer/dryer maintenance is performed fairly quickly IF someone calls the number on the machine and gives the machine code. What they do not so well: - Staff default to generic hard apartment management guidelines if there is an issue. Those guidelines favor the management and not customer services focused. They do not focus on client retention hardly at all. That makes it very cold when dealing with issues. - There is a sense of doing the bare minimum to get the job done in some maintenance needs. Rarely have I experienced the going the extra mile to delight people. Possibly because maintenance staff is spread too thin, cost of maintenance, or something else that I just can't explain clearly. - While they are pretty clear during signing that only they can provide internet. The internet service here costs way to much for what you get. Not at all competitive to today's internet services. While charging a premium price for the well below average service. Only recently did they start offering 25Mb/s speeds at 75.00/mo price point and that is just poor. I purposely get the lowest package because I have access to 250Mb/s service at my office that I can use any time.
Brandon Murray
6 months ago
Management is a joke. Heartless, and will attempt to throw you out as soon as they get a chance or reason. The location is good other then the train, the landscaping is kept up. But the people running the place will poke at you any chance they get with fees or in general try and kick you out for stupid reasons, like that I don't move my car enough. Internet and cable is insanely expensive, and you are not allowed any other provider. Even if you pay for the internet it's always going down. But expect to pay for it like it's up every day. The lake next door smells of sulfur, some months way worse then others, and the train that goes by every few hours is also insanely loud. Far to close, if the sound doesn't wake you, the ground rumbling will. STAY AWAY, just take my word for it, they change personalities very quickly.
X None
2 weeks ago
Horrible. No one should live there. They prefer to cater to felons and anyone who has been in jail. After getting my tires punctured by the neighbors, I knew it was past time to go!
lovenaruto90
a year ago
I don't understand why these apartments charge so much for rent when they give you NO amenities and their kitchen looks like a 5 year old built it. They don't even offer you blinds but send letters to you if you put up a plain white sheet. The only good thing about this place is the location, but I'm sure you can find another, much much MUCH better place. Also let's not forget about the laundry rooms which are two buildings over, charge you (even though you pay $690 a month rent), and only have four washers and four dryers that hardly work for five buildings. FIVE buildings, at 12 people per building which means that 60 FAMILIES HAVE TO SHARE 4 WASHERS AND 4 DRYERS. The water also tastes like absolute garage so spend even more money buying a water filter but wait- there's more, the water sometimes turns brown. Isn't that great? The windows in the bedroom are also not even sealed, during this Winter the window was completely covered in ice. The doors inside also rarely get cleaned so when you walk in make sure you cover yourself from spiders! Trust me, there will be a lot of spiders. If I could make this place have negative stars I would. Never recommend this place to my worst enemy.
Annie Goodrich
a year ago
THEY ARE VERY HONEST AND KIND. FAST RESPONSE FOR ANY KIND MAINTENANCE PROBLEM IF ANY. FULL REFUND OF MY SECURITY DEPOSIT IN LESS THAN 30 DAYS. BECAUSE I LEFT APARTMENT CLEAN AND NO DAMAGE. ABOVE ALL, THE PRICE OF RENT IS BEST, THE MOST REASONABLE FOR THE FINE APARTMENT I COULD FIND.
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