Wish I could give a rating lower than one. I agree with the earlier comment about omissions, lies and deceit being used to dupe tenant and future residents.
Yesterday, one day before my move-in ( scheduled 10/29/2016) , when I got my electronic lease document, it had incentive addendum (one-month rent free) missing ; however when I pointed out the omission to the leasing manager, she promptly corrected it. It was very sloppy of the leasing to miss an important piece in the contract.I requested for paper version of the lease, and she gave it to me.
I requested for pre-move inspection , and I was allowed that "privilege" , albeit with reluctance. During the inspection, I noticed that the carpet was really dirty- it had an iron nail , bits of paper, and dirt ( I actually took many photos to demonstrate the issues to the leasing). I noticed that the patio had debris and dead leaves, the blinds were warped and dirty, the bath-room sink had dead mosquitoes, and the refrigerator had chipped paint. When I brought to her attention some of the issues, she wouldn't believe me , but then I showed her the photos. The leasing agent/manager then said that they would "notate" some of the issues as the apartment was 30 year old and she couldn't do much about some of my issues. I requested that the very least she could do was to have the carpet vacuumed and shampooed. She said that she would have the maintenance take care of it. I said she could postpone my move-in, but I had to have the carpet clean as I had two kids, and I didn't want them playing on dirty carpet. She said, "Oh my god! I don't want to do all that paper-work again". Then on second thoughts, she called up the maintenance guy, they both did a check, and then the maintenance guy said he would take care of the carpet before my move-in.
Today when I went to the apartment with certified cheque of amount due and paper lease, she first said it was mandatory I sign the electronic lease, and I agreed. I asked her if the carpet problem was solved. She said that the carpet issue was solved, although she would provide no evidence. But I said I would first inspect before signing the lease. She handed me the keys, and when I inspected the carpet, I was aghast that it wasn't cleaned. She wouldn't believe me or my photos, and I refused to sign the lease. I gave her in writing that I refused to move-in because the carpet was not clean. I could very well have got the carpet cleaned myself, but I lost my trust in the Chevy chase management completely, and didn't want to commit myself to a lease of 12 months when I lost the trust before I even moved in.
I invested time and energy in the application and check process, and I also paid 200 USD as preparation fee and (65 USD* 2 =130 USD) as application fee. The purpose of the preparation fee was to prepare the apartment, and nobody at Chevy chase did that for their probable future resident. I have lived in the US for 5 years now, and I haven't dealt with a landlord or property as bad as Chevy chase.
Stay away from the Green at Chevy Chase even though the grounds are great, and there are good trails. The management there is unyielding, unsympathetic, and uncooperative. The apartments there are very old, not spacious, and highly overpriced. I should have paid more heed to the earlier reviews. I regret I didn't put faith in the "wisdom of crowds" ( google reviews), and lost 330 US dollars.