The way the office deals with emergencies is unacceptable. My experience here was horrifying because I wasted much of my time trying to get management involved with a hole in my living room space that started from a leak. Almost two months later when they finally went to look at it, they just looked at it, then it took them a long time to come fix it, then it wasn’t even properly fixed, and it was an inconvenience to have to move my furniture and clean up after them because everything was covered in thick dust and my rug was wet from leaking. As a college student this certainly affected every day I lived under these dangerous conditions. This is my first apartment and I did not expect to have so much trouble in “luxury” apartments. The bottom of my kitchen cabinet would fall off, as well as the bathroom cabinets and towel bar, and the worst part was that they would come fix it, do a poor job, and I would have to make another maintenance call. Also you can always here the bottom neighbors slamming their door, and patio glass door or their pets barking. Hot water in the shower sucks. The gym is nice, the pool area is relaxing.