We were told there would be no problem renting on the timeframe we needed from the girl that works there, Josie. Called a couple weeks later to confirm- again she says no issue- plenty of availability. My wife submits the app, and Josie says she'll call back the next day. No call. Call Josie again and she says she'll call back the next day. No call. I call josie and she asks who I am again and who is working with us. I say, ahem... YOU are working with us Josie. She laughs and says "Sorry- I forget who I'm talking to as soon as I hang up with them." (you can't make this up lol...) So, I laughed with her, and said hey no problem. Just wanted to make sure you got our app. She says yes, but they didn't know who was working with us so it just sat there. UNREAL.
She asks again: "when are you looking to move?" I tell her for the umpteenth time and she says, oh- we don't have any availability. I say- "pardon??" Her: sorry, ya we're booked. I tell her I'd like to speak to manager and she says he won't get on the phone. I say: I think you should relay to him that I plan on escalating this up the chain of command. She tells me he still won't get on the phone. I thanked her for her time/efforts and got off the phone. (We are building a house down the street and need a place to live for a couple weeks while the house finishes. Wife is 8 months pregnant. We live out of state and are moving to Kansas for the first time. Thankfully, everyone else we've met in Kansas is pretty dang awesome.)
I call corporate. This is where things start to make sense. Corporate answers and directs my call to the "department that handles complaints." As as business owner, I would imagine that if my business model needed a department that handled complaints, I would either have a very VERY large company OR- I should re-think my business model. Lindsey is the latter. I speak to a girl who is very polished at giving apologies and canned "sorry, according to corporate blah blah blah". The net result is that I decided to look them up on google (thank you to everyone who posted their experience) and thought thank you God for saving me again from one of my own choices. I'm sure that this was a blessing in disguise. We are now going to stay in a hotel for a couple weeks until the house is ready. Bring on the room service! As an aside- Josie was very nice. Unfortunately, I wasn't ordering a round of drinks, I was looking for a place to live.