Communication between the office staff and maintenance can be sketchy. But once maintenance gets any issues, it's done in a reasonable time frame and done well.
The supposed security gate has been broken for a few months now, so most cars just drive in the wrong side with the open gate and don't bother with the passcode or key. *Edited to add, the day after I posted this review, the gate was fixed. It has now been working about 4 of the 6 months we've lived here so far.
Laundry on site requires paying $10 for a card from the complex, and refilling it through them. We choose to go to a different offsite laundry instead. Mail is nice, Fedex and UPS will either deliver to your door, or leave it at the office. No having to chase them down. The mailroom has decent hours, and is available through a key. It shares a space with the laundry room.
The complex is pretty decent, and the location is convenient. It's a quick 5 minute drive to the nearest Trax station, and downtown is easily accessed from this location. The library is very close, and this neighborhood can take advantage of both the County library system and the Salt Lake library system. gThe neighbors are fairly quiet which is great. There are a lot of dog owners here. And some of them are good, some of them are not good. I noticed a lot of the dog owners did not pick up after their dogs in the winter with the snow. But I don't expect the complex to be able to control people, so I don't hold that against them.
I don't find the duck pond to be a swamp. It's a pond and ducks live there. The ducks keep the mosquito and other insect populations down. They are friendly. The green space in the complex is nice, and the playground is fenced in which is a huge plus!