We were shown a "model" apartment with the same floor plan and were told that we would be getting the updated model with new stainless steel appliances as well as updated cabinets and countertops. We were rushed into signing our lease agreement and the receptionist told us that the model was exactly the same as our apartment, so we shouldn't worry. Stupidly, we agreed. Our apartment had spray-painted white cabinets, spray-painted black counter tops and all white ancient appliances. When we raised concern, we were told that our apartment was not in the updated tier and that we weren't paying for that nice of a place. (When we really were.)
My boyfriend and I lived there for 3 years and honestly don't know why we stayed as long as we did. The management that was there when we first moved in was absolutely awful. The managers were fired/quit twice while we lived there. It was a rare occurrence when we actually had a member of the staff treat us with kindness and respect.
We placed multiple maintenance requests that were never done. We asked to be sprayed for spiders and ants on multiple occasions and it was never done, especially when a crack in our wall brought in hundreds of ants that we had to take care of ourselves.
During our first summer, our air conditioner broke, we paid a horrendous power bill ($275.00 for a 2 bedroom apartment), but were promised that it was completely replaced with a new model. The following summer, it broke again. When I submitted another maintenance request, they told me that it must be me "overusing it", but that they would send someone to check it out. 2 days passed, nothing. I called the management and was told that they had no record of my phone call or maintenance request. I had to have my dad call in the following day and he was also told that they had no records of my multiple phone calls and they had no idea what I was talking about. When someone finally came by to fix the unit, they told me that it needed to be replaced as it was one of the oldest units in the complex. (Funny, considering it was "replaced" the year prior) I was also told I would get reimbursed for my electric bill and it took three months to get my money back.
The parking is horrible! You are given one covered stall and access to their open spots, but would end up parking across the complex because they were all taken. We had other people park in our covered stall regularly and management wouldn't do anything about it, even when we gave them license plate numbers.
We were forced to pay monthly for "Valet Waste", which is essentially an excuse to be lazy and leave your garbage outside of your door for someone to pick up. When I asked if I could opt out of that, they told me it was mandatory. What kind of complimentary service (that isn't free) is mandatory?
Police are constantly there arresting people for drug use, trespassing, etc. Our next door neighbors regularly dealt drugs outside of their apartment and on their balcony. People would always be in the pool after hours, be really loud and obnoxious and would end up having to be broken up by police. There were many times that I feared for my safety just walking to my car in the early mornings.
You are charged for "Common Area" gas/electric/water, essentially paying for the lights to be on in the laundry room/mail room as well as their rental office. Such a joke!
You will be charged a horrendous bill when you leave for things that you shouldn't have been charged for. Even if you take pictures and are detailed on the "damage" sheet when you move in, you will get charged for everything. There were maybe one or two dents in our walls after we left and we were charged $150.00 for paint and spackle. We were charged for a set of blinds that were broken when we moved in. I just bit the bullet and paid it because I knew that the fight wouldn't be worth it. My advice, do not live here if you want a pleasant place to live.