Once my boyfriend and I were approved and have not heard from the leasing staff we have stressed numerous times how we had a short timeframe to get an apartment due to having to put our 60 day notice in at our current apartments. I have called and emailed several times only to get ignored whereas my boyfriend calls within the same hour and immediately gets responses. This alone frustrated me. Not once has this leasing staff followed up with us, if we need information or communication we have to hound them. After being told they should have an apartment by the end of the week, to the end of the month, to nothing at all they finally decide to tell us they run on 30 day notices as opposed to 60 days. It felt like they did not want us to even lease with them. After expressing our frustrations to the ladies in the office each one of them gave us an attitude. We feel a bit screwed over because now last minute we have to go find another place to live. I sent in an email requesting to be taken off the waiting list and have our security deposit refunded to us and after days of no response I called in to see if they got my email or not and all of a sudden Karen offers to wait a few weeks to see if anything comes available. I gave her the benefit of the doubt. Once those weeks were up I once again never got a phone call following up with the situation or to let me know they did not have anything available nor an apology. I feel the leasing staff represent the management company and since they put a bad taste in our mouths we will not now nor ever lease with Clark Whitehill. Tried reaching out to the Vice President and of course have yet to hear a response. This is not how a leasing company should act whatsoever. You people are a JOKE but hey thanks for doing us a favor.
UPDATE: since the Vice President of this place refused to speak with me about my issues I went to someone else who basically called me a liar and backed this crappy staff. Maybe when people here learn how to communicate, and communicate properly this company would actually be worth leasing with. I have a hard time understanding how people lack basic job functions, especially something as easy as leasing.