Ventron is the worst management company that Ivy Ridge has ever had! They took over mid July 2015--and the complex speaks for itself (HORRIBLE). Since we've been under Ventron this is the following issue i've dealt with: A very rude staff (especially the Leasing Manager and the Assistant Leasing/Collection Specialist), I requested for my tub to be resurfaced in August due to the old paint peeling from the bottom of the tub, but was advised by the "Collection Specialist" that they do not restore tubs unless someone resigns their lease and or moves in. She advised me to just put a shower rug down and make do of the situation. A month later when I was showering, I stepped on an area not covered by the shower rug and I cut the bottom of my foot. It took me having to call their office in Florida and speaking to higher management for them to restore my tub 3 weeks later. Also during Labor Day Weekend~~the trash area in my location was not dumped. The trash can was full to capacity to include furniture sitting outside the dumpster. I had no where else but to put my trash bag next to the others that were stacked up next to the garbage can. A few days later, I had a trash violation notice on my door. I was trying to figure out how they knew it was my trash and sure enough~~they broke a major HIPAA law--they had a copy of my prescription attached to the note which included my Name, Address, Member ID # from my insurance card, the name of my prescription and my DOB. All the information needed for Medical Insurance Identity Theft. I have been told by several people I have a great case against them for possible ID Theft and a HIPAA violation. When I notified the people in FL about this--they apologized, but thats it. The Leasing Manager called me and told me she thought she was doing me a favor because she thought it was a prescription I really needed due to them opening the bag to see who the trash belonged to. MY IQ is very high~~If it was a prescription I needed~~I would not have thrown it away "genious". And now, I am sitting here in a half dark apartment because all of my light bulbs decided to go out at the same time...I called them Wednesday to complete one simple task which was to replace the light bulbs. Sure I would love to do it myself but due to the light coverings over the light having to be popped out by a special instrument I cannot do it myself (by the way, Ventron wouldnt even have to use their own light bulbs because I have some) the lighting in my foyer, dinning room and daughter's bathroom is currently out. There are no main lights in the bedrooms (supposedly energy efficient) here at Ivy Ridge so my daughter has been either using my bathroom and or her lamp from her bedroom plugging it into the bathroom bottom outlet (because a lot of the top electrical outlets in my apartment went out a couple of months ago and is still under their work order). So my advice to anyone wanting to live here under Ventron Manangement~~run to the next apartment complex over because I certainly have no desire to resign my lease once it is up here.
This property needs to be redone all together. Maybe if they had a staff that acted half way decent a lot of people wouldnt be ready to jump ship. A friend pointed out to me not too long ago about the outside of the apartment building I stay in dry rotting on the outside. You cannot put a Band-Aid over something that needs a major surgery. And then Ventron has the audacity to want to drastically increase the rent price on a complex that is over 50 years old without doing any major upgrades~~please! I wouldnt pay $800 a month to stay here if the Braves were playing directly across the street!
When we were under RAM Partners Ashley Hall was the Leasing Manager over the property--any service request that was put in, she made sure it was fullfilled within 24 hours. Also she was the sweetest Leasing Manager i've dealt with the 3 years I have been a resident here at Ivy Ridge. She kept the property up, clean and well maintained.