Renters beware! La Jolla Crossroads takes advantage of its customers with added fees and horrible services. I encourage all people considering La Jolla Crossroads to look else where.
Don't get me wrong, I liked the apartment building. I and 3 other UCSD students lived in a 2 bedroom, 2 bathroom loft and the unit was beautiful. Unfortunately, this doesn't make up for its extreme shortcomings. The issues I had with the place are...
Deposit: This is the first place I've lived in that actually charged the residents more than their deposit when they moved out! The complex charged us for a deep clean and carpet replacement. I understand the deep clean, as that's pretty standard. However, the carpet change was completely absurd. We lived there for little over a year, and the carpet was new when I got there, and we didn't leave any big stains, so what gives? According to the California government, "normal wear and tear to carpets, drapes and other furnishings cannot be charged against a tenant's security deposit." Yet, I see the apartment changes the carpets in most units when residents move out. Apparently, the average person at Crossroads does more than "normal wear and tear."
Maintenance: They say that maintenance will come within 72 hours, which is a joke. Why make a promise they can't uphold? This is incredibly inconvenient when you have a clogged toilet or sink. They also tend to leave a mess when they leave. Don't get me wrong, I'm grateful someone unclogged my sink. However, I would appreciate it if they didn't leave the contents that clogged my sink strewn across the kitchen floor.
Service: Some of the people in the leasing office are extremely nice, which is why I feel so bad writing poorly of them. However, they're overall inconsistent, and some of the employees can be incredibly rude. When I wanted to give my 30 day notice, I contacted the leasing office, and the employee working their at the time gave me detailed instructions which I followed exactly. When I gave the leasing office my 30 day notice, I ended up getting chastised by another employee for following bad instructions, and they threatened to fine me. If I followed bad instructions, perhaps it was the person who was working's fault, not mine? I was able to talk my way out of the fine, but that doesn't make up for the poor treatment I received.
I loved my time here, and thought the complex was beautiful. However, that doesn't compensate for how poorly I was treated. There are so many other great apartment buildings in the area, don't bother with La Jolla Crossroads.