An absolute mess. The facilities are fine for what you pay for, the area is ok as well. What brings the living conditions down is the beauracratic nightmare that is the management office and maintenance. In every single instance I dealt with them, the management made things worse, not better. Here are some examples:
1. Our A/C went out three times in one summer. Each time they simply pumped more fluid in, but never fixed the hole. A/C is a closed system. Essentially, instead of fixing the hole at the bottom of the bucket, they came out three times and poured more water in. The third time it was 85 degrees at night, so we went and got a motel room for $50. After emailing the management office the receipt and asking for reimbursement (since it was the THIRD time the A/C went out), they denied us the $50.
2. Leak in the ceiling. Their "fix" was to put one layer of paint over it. Leak was still there, and you could obviously still see the water mark through the paint.
3. My girlfriend was home alone during the day and the dog started to go crazy. She walked into the living room to see a man on our third floor balcony and the ladder he had climbed to get there. It turns out, he was there to paint the exterior storage door (where the broken A/C unit is located). There was no notification that door painting was happening. No emails, no letters, no signs. No advanced notification given to us at all. He's lucky he wasn't shot by another neighbor.
4. As I write this, it's June. I just received a court summons from the Commons at Whitemarsh lawyer saying that I had failed to pay february's rent. I received no notification from the Commons that I had not paid rent. I've got the receipt from paying February's rent in front of me. Even after I've moved out of the Commons at Whitemarsh, they somehow managed to bungle an old rent payment and send their lawyers after me. Now I have to see if any of this has effected my credit score. The Commons at Whitemarsh through their undeniable incompentence may have made the home I've been saving up for more difficult to attain.
In finality, if you're looking for a cheap place to live, make it somewhere other than the Commons at Whitemarsh if you value your sanity and the safety of your roommates/family. You never know when there could be someone who climbed a ladder to get to your balcony.