Integra Springs at Kellswater
4800 Integra Springs Dr
Kannapolis, NC 28081
16 Google user reviews
I am currently sitting in an 82 degree apartment with no air conditioning. Integra Springs was first made aware of this issue 2 1/2 weeks ago.
It is not worth the rent you pay to live here to live in these conditions!
The first time I noticed the AC was not working was after coming home from work. I called the office and they told me that they could not assist me until the following morning because their maintance staff was going home soon for the day. I found out when calling after hours, to leave a message for the next morning, that they had an emergency number for urgent maintance problems (including broken AC units). After the office member conviently left this information out, I left a message for the emergency maintance man. He called me back and told me he was on his way. After cancelling my dinner plans and 5 1/2 hrs later, he was a no show and I went to bed with no AC.
The following morning my husband called to explain the situation and that afternoon someone came to fix our air and it worked for a few days.
This past week our AC went out again and after trying to tell me all the maintance men had gone home for the day, again, a manager came with a maintance man and contractor to "fix it". I was told they were going to fix the problem on the unit outside and I would have air that night. No one ever came to see if the problem was resolved after leaving to "fix it". The air was never fixed.
Today, my husband went to speak with the staff in person when they opened at 10 am and explained the issue. They assured him it would
be resolved. At 4:30 today, 30 minutes before closing, I went to the office and again explained the issue and checked on the status. At 5:04 pm a maintance man came. He took the front of my AC unit off, took the front of my thermostat off, and left saying he was "going outside" and he never returned. One hour later I attempted to contact him on the emergency line about the status and he never returned the call.
We are hoping we will eventually have AC but will not be renewing our lease. We are beyond frustrated by the lack of concern from the staff members and untimeliness of what is considered a "maintance emergency"
I love this place! It is amazing. Pricing is a little high and because of zoning it is set to increase but when looking at other apartments (in the Charlotte area) it is very low. There is a mix of people from corp. to families. Pretty low key at night, which I love and VERY VERY SAFE! If you have dogs, this is the place for you! Everyone is very understanding when it comes to dogs and willing to help train if needed.
I cannot tell you how happy I am that I chose this place to live. I sometimes never want to leave my apartment because I have everything I need! AND it is pretty close to shops. Maybe four min away from Target and restaurants. Concord Mills is two exits down but if you take the back roads, it is less than 12 min away.
Staff is also amazing. If there are any problems they will fix it right away. They are understanding and very apologetic when needed. I have to say that I did not expect things to be this easy. I would recommend this place to families (pet parents like myself too), single corporate living and even young couples. Just great! The only con is parking! You better be in by a certain time or you will not find a space anywhere close. There is no one on duty at night to tow those who don't belong so it is hard to find a place to park. I have seen many residents having to part outside the gates. I would recommend they find someone to do the job at night and tow those who don't belong!
I've lived here for two years, and for 23 months I've been dumping a hefty chunk of my hard-earned cash into my rent for this place. I can't help but to constantly ask myself "Where is my money going?" This place is a facade, a nice outer shell to entice potential residents into renting here, but once you live here for one month you will see what you really get: grills that don't work, an outdoor fireplace that has been broken for a year and a half, unsatisfactory landscaping, as well as cheap appliances. I am advising you, a potential resident, to reconsider renting at Integra Springs so that you don't find yourself asking yourself the same question I do every month, "Where is my money going?"
I've been living here for 1 month and so far so good. I ream my like living here.
Apartments are nice but the pool area has too much drinking of acholic beverages out in the open and is loud at night on the weekend. This is a party crowd, so if you have families do not come here. If you are in the party sceen them this is your place, families beware!
A Google User
I have lived at Integra Springs for over a year now and I have thoroughly enjoyed the community. I always feel safe walking my dog around the complex day or night and we regularly run into many of our friendly neighbors. Even though this complex allows large dogs, I rarely ever hear noise from fellow neighbor dogs when I am in my apartment. One of my favorite features of this community is the location. It's just far enough away from everything that the complex has a nice and quiet, relaxing atmosphere but it is close enough to many places of interest that you can be almost anywhere you need to go in 5-10 minutes. The reduced traffic flow in and around the community is a huge plus. I never have trouble finding a parking spot and the facilities are regularly maintained to a warm, welcome feel. I would recommend Integra Springs to anyone.
A Google User
Moving to a new area can be a very stressful thing, but my move to Integra Springs has been amazing. I feel like I live at a resort. The construction is such that you cannot hear anything around you once you are in your apartment. That was a big concern for me. The grounds are immaculate, the clubhouse/gym and pool area are awesome!! If you need to get away, you are conveniently located to anything and everything. When looking at all the possibilities in the area, there was no other choice for me but Integra Springs. I recommend it to anyone looking in the Kannapolis area!
8 more reviews
A Google User
They have a beautiful pool but is loaded with smokers. Should be changed to smoke-free. Yuck. Waaaayyyy too many dogs. Constant barking. Very nice apartments with prompt and friendly maintenance. LOTS OF SMOKERS. Need quiet hours as people are loud late at night. Used to love living here but not so much any more.