I was on the waitlist, was told the apartment I'd be getting would be ready in November, a one-bedroom with a computer room larger than the 5'9" x 10'9" show apartment. I called to verify that I was approved, since the waitlist isn't an actual application, I was told again I would be getting the larger computer room, so I was willing to wait a month to move in. So I paid the fees and deposit electronically. I received an email with the info to transfer my utilities with the new address, which asked me to pay my deposit again. In the email was the attached floor plan. It appeared to be the one of the show apartment, though when I walked through, I was told mine would have the larger computer room. I called and said the floor plan in my email was wrong. They said, no, that's the apartment I'd be getting. I said it would be too small for my family. They said I could get a larger one at a higher price. I said please refund my money. It's been four days, I have yet to hear from the actual manager, Shawn. They have so far refused to refund the application fee, I was NEVER informed that it was non-refundable. Both the deposit and application fee have not been returned to me. I have left messages, called the Schwalb Realty Office, and sent emails. So that is $395 not returned to me, and I am having to find a new place to live.
I am a teacher at a school very nearby, a single mother, and now I have to find a new place to live. I have spoken to three people, but the manager Shawn is NEVER available to address the issue. With business practices like this, I can only imagine that once you are a resident, your concerns and questions would be ignored for days and weeks!
Please do not even APPLY. They will not help you or be HONEST with you. They will take your money and ignore you. I will have to unfortunately bring this to the attention of my attorney. Sadly, I have many emails and papers that document their lies.