The Urban An Apartment Community
3601 E McDowell Rd
Phoenix, AZ 85008
60 Google user reviews
Worst and dangerous Apartment complex: People smoke Marijuana and carry guns on this complex regularly but when you report to the Management they yell at you and tell u that they can't do anything about it and tell you that they don't care cuz they don't live here and it's not their problem. They say it's the landlord's problem and their job is to find tenants for the complex that's all. They won't even sympathize with you let alone solving the problem.
Most of the Staff members are absolutely atrocious. The only person that deserves his job is Anthony and the rest should be fired immediately especially Mikesha and Channel. Those two are the worst. They are rude, obnoxious, unprofessional and completely oblivious to courtesy, manners and completely lack communication skills and every time you talk to them they start yelling and banging the desks while talking and start moving their arms and legs while talking angrily. Unbelievable behavior exhibited by them especially by Mikesha. She is just full of anger and hatred towards the tenants. DO NOT talk to that woman.
If you have a problem, you need to fix it or move out in which case they will charge you for breaking the lease instead of fixing the problem. I do not recommend this place to anyone. You will regret moving here even if they give you the apartment for FREE. By the way, it took them 8 months to fix the club house, swimming pool and the gym and the gates are still not working.
There is a lot of room for improvement in this complex. My roommates and I had to have the A/C unit fixed because it collected rainwater and it took them about a week to send someone to fix it and when they did the maintained guy left mud all over the counter sink and floor. The smell of marijuana is typically common, so the policy of use of illegal substances is not really tight. The most of maintained guys though will smile and wish you a good day!
I was just there to inquire about some spaces. They're currently operating from an apartment since the office is having remodeling ( under stable ).
Upon arrival to the " office " I knocked no one answered or said to come in. I opened the door and asked if I could come in since it's a small space.
I took a seat a couple knocked twice and the lady never said come in until the third time ( she was sitting right by the door ) I wonder if she would have said anything if my self or anyone else wasn't there.
She then proceeded to bring me papers with prices to look at the options, and available dates. Service was really dry, no empathy for waiting no real connection to potential residents.
The couple proceeded to leave, then I asked one question and did the same.
Not sure how it is when you live there but my first impression was discouraging. They look nice but not sure if the staff is professional which is extremely important. I'd question their management skills.
NO NOBODY ANSWERS THE TELEPHONE OR RESPONSES TO EMAILS.
I've been calling and emailing this apartment complex to get some leasing information and nobody answers the phone. I read reviews about how office staff are always absent, so I tired to save gas and call/email but got nowhere. How Professional.
I feel terrible for the property owner because the apartments rent only due to the low cost. I would pay a higher price if they provided decent customer service. I will not be leasing here ever because the manager, Misty, is not organized, irresponsible, and cannot manage her staff. Misty told me she would take note that I would be going in that same day to check out a floor plan when I called early that day. When I arrived in the afternoon, the staff told me that Misty had gone to check it and that it was not ready to be viewed. Why wouldn't Misty call me and let me know to not make the trip to go look at the floor plan because it was not ready? Perhaps it is a small detail for management but for someone who is deciding on where to rent and taking the time to look at the apartment, it is a deciding factor. I don't live in Phoenix, I travel the majority of the time since my clients are everywhere but I need a small place for when I am in town.
Moreover, I called again to see if the floor plan was ready and the staff, Keesha, told me there were many available to see and that in the past days she had already leased 4 of those floor plans. Now, either their tracking system is flawed or they are trying to create "business urgency" by providing false information. The attitude the staff gave me was inappropriate and she probably felt challenged when I asked logical questions. To say the least, management doesn't care about customer service because they know they will rent the units (low cost) but the stigma being created for the property will catch up.
If the property owner is interested in consultation from me, I would be more than happy to share my business improvements. Don't create a bad stigma for your property. -Kindly
I inquired about these apartments on Tuesday 4/19/2016 I talked to yadira I came back with th $135.81 for application fee and holding fee I was informed Friday 4/22 that we were denied I was told to pick up our money order of $100 today Saturday I talked to Kiesha and she said "we cannot hold your money order if Louie was denied" so Louie my husband went to pick up our money order to finish our tent he called me on speaker phone to tell me Kiesha didn't want to give us our money order so I was put on speaker phone I informed Kiesha or tried to before she started interrupting me very rudely and disrespectfully because we were on the cell phone she knew she wasn't being recorded or monitored after yelling ate interrupting me she said she will personally call her manager and nothing will happen to her Kiesha was screaming at me that I don't make sense I couldn't finish one sentence she got completely ghetto and started saying it's out of her she doesn't care what happened she can do anything about it Kiesha continued to say I have to call back and they might send a corporate check I was trying to ask her because this is their fault she said herself and Kiesha also said that she doesn't have to do anything for me as she was yelling I asked to escalate the call and as she laughed at me she said I will personally call my manager and tell her and nothing will happen to her I have never been treated like this DO NOT GO TO THESE APARTMENTS I WON'T BE SURPRISED IF THEY STEAL MY MONEY WITH THE GHETTO SERVICE OH AND I ALSO SUBMITTED A REQUEST TO THE BBB FOR THE TRINITY PROPERTY CONSULTANTS AND I ALSO SUBMITTED A REQUEST FOR THE URBAN APARTMENTS TO BE LISTED SO I CAN FILE ANOTHER COMPLAINT AND KIESHA ALSO REFUSED TO GIVE CORPORATES PHONE NUMBER
This is absolutely the worst apartment complex I have ever lived. First off they called me the day I was moving in to see if I could change the day because they were not done with the apartment. I told them no but gave them a couple extra hours. When we went into the apartment the carpet was soaking wet from being cleaned and it was still dirty, have gum on the carpet in different spots and the blinds were all uneven and some even broke. The dishwasher could not be used because the water pressure was too low. When you called for maintenance it is a minimum of 3 to 4 days then its not going to be fixed right. The buildings have termites and when I told them they were above my bed it still took over a week to get somebody out there. Most of the office staff sucks and are not helpful. When you move you can be guaranteed you will not get your full deposit back. They will send a check with no explanation on what you were charged for. They don't care what kind of people live there. They have gates for a reason but they are always open because they are broke and it takes forever for them to be fixed. The main power shutoff is outside the buildings and anyone can walk by and shut it off, it happened many times. Parking totally sucks. If you have more than 1 vehicle you will more than likely be parking outside of the complex on 36th street if you come home to late...after 5:30 pm. I would not recommend moving here at all. I am actually reporting them to the BBB because of the deposit issue and possibly checking with an attorney. The apartment I moved out of was spotless compared to the way it was when I moved in. Run the other way from this place.
52 more reviews
So far, so good!! I've been living here for about a month and I really like the atmosphere. The customer service is pretty great and really friendly, so is maintanence. The main reason I knocked off a star is due to the gates, loud kids outside, and the pigeon problem, as they are constantly perched outside my window and I sleep during the day.
Other than that, one of the nicer places I've lived.