Oh god. I finally get to move out of here this weekend and it can't come soon enough. Daniel is incredibly rude and not fit for the position he is working. He has absolutely zero customer service skills and I am baffled that he still has a job there, he has a terrible attitude where he scoffs and laughs when you're upset and expressing your anger and he eagerly responds with rude witty remarks like he's talking to someone he doesn't give two cents about, rather than a tenant or a client.
These people are complete con artists, they fail to mention the things you will need to do upon move out, and the people you will be required to HIRE and PAY FOR upon move out of your apartment. Nowhere in our lease does it state anything like what they are requesting which makes me feel like i have ZERO legal obligation to do it. Which I told them, and they told me "thats your choice but we will bill you" I will not pay for and hire a carpet cleaning service when I already paid for a rug doctor machine along with all the carpet cleaning shampoos. They verbally told me they need a receipt for proof of using the "professional" carpet cleaning service, yet as i said, nowhere in our lease or the move out paperwork does it state that. And according to them, using a rug doctor is not professional and not good enough. I told Daniel I did not want to pay for any service that I was fully capable of doing myself and he asked me "Oh youre a professional cleaning lady? I didnt know that" with the sliest most disgusting attitude i have ever heard. Clearly I am not a professional cleaning lady, although I do have experience in the cleaning and hospitality service. That's besides the point..
Seriously don't move here. We have had up and down issues with them since we moved in July 2015 and now that it's Feb 2016 we are literally RUNNING out of here. We have had issues ranging from our appliances being broken and not working when we moved IN, to a $70 late rent fee which was their fault (beware btw, one day late and you will be charged $70), to our FOB card just randomly not working, to finding other peoples belongings in my apartment upon moving in, to dealing with this nonsense of having to use a professional carpet cleaning service.
I am telling you, do not move here. It might look nice on the outside but you're not living on the outside. You will end up in an apartment like we did where everything is broken, there's no ceiling light in the living room, only one jack for wifi or television so you have to make a choice; you cant have both, carpets that are already falling apart because as they said "it's cheaper for us to piece in a portion of the carpet instead of replacing the whole thing".
This place is a disaster and a nightmare. If you want to go use their computers you have to wait for someone in the office to unlock the door for you. These are old computers from like early 2000's. I don't know what they are worried about, people stealing them?It's not like you need to lock up your MAC devices or something. And they are slooooooow, and only TWO for the entire complex. The gym has 2 machines to work out on.
There is nothing about this place that should make you want to live here. Theres so many other places that offer what this place does but MORE with greater customer service skills and professionalism.
OHHHHH and I almost forgot, we signed our lease being told we were going to be in a unit with two balconies (which was one of the main reasons we initially liked it), and as soon as we went up to our apartment we clearly noticed we only had ONE. We immediately went back to the office refusing to move in because that was not what we signed for, and they basically threw their arms up and said there was nothing they could do. They didnt price adjust us, and said they were already too full to move us into another apartment with the two balconies like we were promised since day one. The manager said she may have something open up in 5 months time, LOL guys.
This place is built on lies and conning people. DONT MOVE HERE.