Upon moving out, we were extremely overcharged (nearly half the market rate) for repairs that were unnecessary. After WE cleaned the entire apartment, including steam cleaning the carpet several times, sweeping and mopping the kitchen and bathrooms, spackling and sot painting walls, etc., we were told first that the entire carpet had to be replaced. This carpet was brand new upon our moving in two years prior and was not especially worn, but because the hallway (you know, where people walk) had some wear and one could see the uneven wearing where our bed was in the bedroom, it supposedly was beyond normal wear and tear. It wasn't until we demanded actual numbers on the lifespan the expect from the carpet that they backed down and only required the carpet to be cleaned again. We were charged for over ten hours of cleaning in the kitchen, when there is no possible way one could have required that much time on it. The linoleum in our kitchen did need replacement, but we were charged twice the going rate for that service. We are in the process of disputing the charges, which added up to over $500 more than our deposit. Amenities that were included in rent were rarely kept up with. It took over a month at one point to gain a functioning dryer, and the hot tub was rarely over 100 degrees. In fact, it was often cooler than the pool. Several of our attempts throughout residence to file work orders went undocumented by the office. If one chooses to live here, document everything you try to get done, every incident with the staff/other residents, etc. And get a lawyer.