DO NOT LIVE HERE. YOU WILL GET SCREWED.
First of all, $595 a month (not including smud and PG&E) is way too much for the room you get (I live in a 4x2). The gym is awful, the computer lab always seems to be out of ink. The staff never really seems to be doing much, but apparently they're too busy to change the ink frequently and too busy to really care about your apartment issues (They'll always tell you to write a stupid statement or something). Angela seems like she'll charge you for everything. Mind you the staff are a bunch of college students, so there you go.
When my roommates and I went to sign the lease, nobody clarified that dogs were not allowed in the 3 or 4 bedroom units. (This was the only reason why I wanted to live here). Their website says Pet Friendly - breed restrictions, 40lbs and under, pet fee applies- but says nothing about the 1 or 2 bedroom units only.
In the lease agreement you sign, it says NOTHING about pets at all. If you call and tell them you were told pets were allowed, they'll tell you that oral agreements do not count towards your lease agreement, followed by "It's in our company policy."
They're company policy states NO DOGS ARE ALLOWED ON THE PREMISES. No dogs are allowed on the premises, yet there is a field with a nice little poop station in the middle of the complex.
So who are they to pick and choose who gets to have pets? I asked the manager this and she stated that The Element is owned by some other company and that the policy applies to other structures.. or some stupid story she gave me.
I snuck my dog in and one of my roommates told the management that I had a "large dog" (she was only 24lbs), hence I needed to get rid of her. Funny thing is, my roommate also had a dog at the time, but management said that she was keeping it in someone else's apartment. My question: Who is paying for the pet deposit? Whoever's dog it is should be paying it, no? And she can't be paying for it under someone else's room, because that would mean that two people are occupying that space (violating the lease agreement). And if the person under the lease is paying for the dog, they know it's my roommate's because my roommate TOLD them it was hers. Interesting...
Needless to say, I received a piece of paper saying I needed to get rid of the dog and that I was in violation of my lease agreement (Paragraph 16 to be exact).
Go look at the lease agreement: It's a paragraph about maintenance, not pets.
The staff here really feels like they're above the law.
Did I mention that maintenance came into our apartment without notice?
Management said it was for a work order, but the work order was taken care of a week prior.
I brought all of this to the manager's attention, and her response, "I don't know what point you're trying to make."
Management is completely stupid. They'll take advantage if you don't read the contract carefully and ask questions. Have someone there with you who knows a thing or two about contracts.
Don't make the same mistake I did.