Well I can only speak on my experience. I recently moved in because I heard lots of good things about this complex. My agent was Liz, she's absolutely phenomenal! You'll know who she is when you walk in because she's always smiling, always happy, always pleasant. If you give Liz your wish list, your time frame that you need to move, she will make it happen. She will do everything in her power, to get you what you want.
My first preference wasn't ready when it was time to move, that was no fault on anyone's part. She offered me another unit, sane floor plan for less rent. Even though it was downstairs and I wanted to be upstairs, I agreed because I had a specific time frame to move. Then Michelle, the manager, comes along and she knew what happened. She said let me see if anything else has come available because I know you really want upstairs and I don't just want you to move in, but I want you to be happy. One had just become available, fully renovated and upstairs!!!! She asked me could I wait a few extra days and she'd put a rush to get it ready. I was SO happy. Michelle did everything she promised. That went a long way with me because it showed me she cares about her residents.
I can't wait to come home every day now, because it is home. I am so pleased with my decision to move here. It's quiet, neighbors are quiet, grounds are kept clean. So far, so good. As I said, if you want someone to listen to your needs and must haves, ask for "Liz." I know you won't be disappointed because I'm sure not!