The Apartments at Woodfield Crossing
4700 Arbor Dr
Rolling Meadows, IL 60008
28 Google user reviews
Ganna Turovets
2 months ago
I wish there's zero star!! Don't ever believe anyone in front office or maintenance that they will fix it. Not very loyal apartment property ever. I just couldn't wait to move out in next few months. I did tried to break the lease several times but their breaking lease price is too ridiculous which I total understand but I wish they can be more loyal customer service and listen to their complaint or expect something instead of walk off and having me to keep calling them and report that their job is not completely but never came back for next few days or even weeks! Just take my advice don't ever thinking about come to check out because they can lied and make you to love it just like they did to me and my roommates. All of my friends aren't feel so welcome because of parking issue. OMG?!!!! $5 per car parking for a night?!!!! Come on!!! We live near Harper College of course people will love to come by to hang out with their college friends or so. It just so ridiculous! Just don't ever move here! I made my mistake and please don't make the same mistake that I made.
Molly Miller
a month ago
Honestly, I wouldn't recommend this place to anyone. Yes, it appears to be affordable and they show you a lovely model apartment - but I promise that you're going to pay much more than you were promised, and that your apartment will look primitive compared to the model you were shown when you toured the property. Woodfield Crossing makes up for its low monthly rent prices in the form of unnecessary microfees that will always come as a surprise - the staff doesn't warn you upon move-in about all of the extra things you'll have to pay for, disguised as "convenience costs." I moved here in April, and I already wish that I could just opt out of my lease and find someplace else to live. First, there's no guest parking past 11:30pm - they WILL start towing cars - and we weren't warned of this. So we had friends come over one night only to find that their cars had been towed, costing $150 to retrieve each car. A one-night parking pass costs $5, which is only payable via check, which is absolutely ludicrous. Fortunately there's a bar down the street that will allow us to leave our cars their overnight if necessary. There are hidden fees littered around this place - if I want to use my debit card to pay my rent online, I should fork up an extra $35. And then there's the fee to do laundry, which is $3 a load. That's probably twice as much as I paid in college, and the laundry room is packed all the time. A minor inconvenience, sure, but certainly one to be noted. We weren't given an opportunity to review the lease prior to moving in and signing. In fact, the communication was so poor that we weren't even certain that we were going to be able to move in on April 11th until we showed up and they told us that we were fine. We had tried to call to confirm our move-in date and receive a copy of the lease but we were ignored, only provided with a half-hearted "Don't worry, you're all good," when we came to move in. We didn't have much of an opportunity to review the lease - we were rushed through the process, told that there was a time limit. As two people who were ready to move into their new place, we were eager to get it all and done with. They didn't even let us see the apartment we were moving into until we signed the lease. I should have seen this as a bright red flag, but again, we had nowhere else to go at this point. Before we moved in we were told that trash and water was included with the rent. Nope! Apparently it's *prorated*, and Woodfield Crossing will only pay a certain amount per month, leaving us with another surprise bill, not to mention the surprise activation fee. The icing on the cake is that we weren't even billed by Woodfield Crossing - without my permission, they gave my information out to a third party company who apparently does their trash and water billing. This is very startling - I didn't sign up for this, I have no idea who these people are, and it's VERY unsettling that my information was so freely given away without my knowledge or permission. This is how identities get stolen. The back door to our building has been broken since we've moved in. No one has come to fix it, despite the fact that we've put in a work order. I have a neighbor who has been harassing me, coming up to my apartment and begging for cigarettes, yelling at me from outside. We reported him to the "security officer" who is supposed to be on call 24/7. He didn't answer my call at 3:00am when this person was screaming for me to come outside; I didn't get a call back until 10:00am the next morning. When I complained to the office about this, I was told to call the police if he bothered me again. What is the point of paying a security officer if I'm just supposed to "call the police?" I will say that staff are all very professional and compassionate. Colleen is incredibly patient and understanding. Staff will take the time to listen to you, but they won't rectify any of the issues I've presented to them. "It's in the lease" that we weren't allowed the time to review before moving in.
Rebecca Maxa
a month ago
We lived here for about a year. I just want to say one of the maintenance guys that works there is fabulous. I had a flat tire and he filled it up for me it lasted long enough to get it fixed. This is all I can say nicely about this place. The door locks never worked. On multiple occasions keys were broken off in the lock and we would have to walk clear across to get in. This normally wouldn't be an issue but I was toting a baby. Once my key broke off, I called around 6 and let them know. I had night shift and needed a key to get into the building. By 10 no one had called me back. I finally called and they said the key was not there. I said okay will someone be available to let me in the building. His suggestion was to wait in the hallway with my 3 month old daughter at midnight in the freezing cold until another tenant came out. I left one morning to find people sleeping in the hallway. A large light was broken in the hallway and the glass remained there for 2 days. People were selling drugs out in front of the building constantly and it always smelled like it in the hallways. We had a meeting with management and they took all of or concerns down but never did anything about it. Although there was a policy people never cleaned up after there dogs, not very sanitary for my children to be playing. When we did finally move out, we got a call saying we owed them almost 4000.00. They were charging for cleaning, I know it was clean and when asked for pictures they couldn't provide. Whenever we tried to wipe the walls the paint would rub right off to this very red color that was on the wall previously, they obviously didn't use primer. This place was just a horrible experience. Run don't walk!
Lilya E
7 months ago
My family and I lived here for a year between 2011-2012. It was the worst year of our life. Pests, including mice and cockroaches. We complained the management, they used something that just killed those mice, so that we kept finding dead animals all over our apartment for a while after. Disguising, unsanitary conditions. Very poor maintenance. Noisy. Apartment buildings are so close to each other, you could hear people inside the apartment from the building across. No privacy. Management: extremely rude and useless, especially the manager, as far as I remember his name, James Addante. Maybe something had changed since it was couple of years ago. The place is not safe. Location might be good, but there is absolutely nothing within walking distance.
Siddharthan Kannan Ilangovan
8 months ago
Worst place I've ever lived!!! Loud Noise, poor maintenance, smells bad in the corridor, skulduggery management. False smile, Fake promises. I had to break the lease due to my work shifted to another state. They charged a penalty of 2500$ for breaking a lease. They don't value you as a human, All they need is your money.
Brandon Ratajczyk
4 months ago
WORST PLACE EVER. Unsanitary conditions and they tow your car all the time. Expect $200 a week for constant towing even in visitor parking. I'm so sick and tired of this place. The neighbors are loud and party until 3am, I would be fine with this if the walls weren't paper thin! When you go out in the hallways it reeks of marijuana and alcohol. I'm out today!!
Kaley Bahr
11 months ago
Don't ever judge an apartment off the pictures! They also use one apartment to show you that looks very nice, homey and very quiet. The apartment you will be renting however will be right next the busiest highway ever! You constantly hear traffic and when you don't hear the traffic your neighbors come out at night apparently to party. Also the other reviews are not kidding when they say this is a sketchy place! Police constantly patrol the area. At first I thought it was nice and I quickly realized why they are there. If you have kids and read that there is a park for them don't get excited. During the day the kids play on some ratchet playground that has 2 working swings and the rest is a rusted hazered waiting to happen. The pool is great however and I like that they have a baby pool, as a single mother it's one of the things I appreciate! The management is really never around don't even bother calling the office, because they will transfer you or just not pick up all together. There is a reason you need renter insurance to live here. But I will say the grounds are very well maintained, it is pet friendly and they have doggy bags all around the grounds. I read some reviews that said there is trash everywhere...well that's the people living there's fault not the management. The apartments themselves on the inside are not that bad. Mine had fresh paint and new carpet, but it is defiantly not what they showed me. My problems are more with the crowed of people that live here, the management, and the "playground". I give it a 3/5 because it could always be worse but they have things they need to work on!
Tailong Si
a month ago
I am considering to move in, but all these negative reviews just hold me back.
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