Honestly, I wouldn't recommend this place to anyone. Yes, it appears to be affordable and they show you a lovely model apartment - but I promise that you're going to pay much more than you were promised, and that your apartment will look primitive compared to the model you were shown when you toured the property.
Woodfield Crossing makes up for its low monthly rent prices in the form of unnecessary microfees that will always come as a surprise - the staff doesn't warn you upon move-in about all of the extra things you'll have to pay for, disguised as "convenience costs." I moved here in April, and I already wish that I could just opt out of my lease and find someplace else to live.
First, there's no guest parking past 11:30pm - they WILL start towing cars - and we weren't warned of this. So we had friends come over one night only to find that their cars had been towed, costing $150 to retrieve each car. A one-night parking pass costs $5, which is only payable via check, which is absolutely ludicrous. Fortunately there's a bar down the street that will allow us to leave our cars their overnight if necessary.
There are hidden fees littered around this place - if I want to use my debit card to pay my rent online, I should fork up an extra $35.
And then there's the fee to do laundry, which is $3 a load. That's probably twice as much as I paid in college, and the laundry room is packed all the time. A minor inconvenience, sure, but certainly one to be noted.
We weren't given an opportunity to review the lease prior to moving in and signing. In fact, the communication was so poor that we weren't even certain that we were going to be able to move in on April 11th until we showed up and they told us that we were fine. We had tried to call to confirm our move-in date and receive a copy of the lease but we were ignored, only provided with a half-hearted "Don't worry, you're all good," when we came to move in. We didn't have much of an opportunity to review the lease - we were rushed through the process, told that there was a time limit. As two people who were ready to move into their new place, we were eager to get it all and done with.
They didn't even let us see the apartment we were moving into until we signed the lease. I should have seen this as a bright red flag, but again, we had nowhere else to go at this point.
Before we moved in we were told that trash and water was included with the rent. Nope! Apparently it's *prorated*, and Woodfield Crossing will only pay a certain amount per month, leaving us with another surprise bill, not to mention the surprise activation fee. The icing on the cake is that we weren't even billed by Woodfield Crossing - without my permission, they gave my information out to a third party company who apparently does their trash and water billing. This is very startling - I didn't sign up for this, I have no idea who these people are, and it's VERY unsettling that my information was so freely given away without my knowledge or permission. This is how identities get stolen.
The back door to our building has been broken since we've moved in. No one has come to fix it, despite the fact that we've put in a work order.
I have a neighbor who has been harassing me, coming up to my apartment and begging for cigarettes, yelling at me from outside. We reported him to the "security officer" who is supposed to be on call 24/7. He didn't answer my call at 3:00am when this person was screaming for me to come outside; I didn't get a call back until 10:00am the next morning. When I complained to the office about this, I was told to call the police if he bothered me again. What is the point of paying a security officer if I'm just supposed to "call the police?"
I will say that staff are all very professional and compassionate. Colleen is incredibly patient and understanding. Staff will take the time to listen to you, but they won't rectify any of the issues I've presented to them. "It's in the lease" that we weren't allowed the time to review before moving in.