WARNING: THIS PROPERTY IS NOW MANAGED BY GREYSTAR. Visit Greystar Ripoffs online before paying a visit.
The upshot: avoid Provenza (formerly Delaney Park) altogether, along with the Alexan and Capital Place. They are all now managed by a sleazy company called Greystar. Their regional manager, Alexis, is a contemptuous misanthrope who hates tenants. When Greystar assumed control eight months ago, Alexis was overheard making negative comments while observing tenants (actually!) sitting on sofas and chairs in the clubhouse. "Don't they have anywhere to go? Don't they have apartments," she asked out loud.
In the early days of their takeover the new Greystar staff smiled cheerfully at unsuspecting tenants, but Alexis’ comments foreshadowed Greystar's impending plan to prevent tenants from using amenities (clubhouse, computers, conference room, basketball court, theater room, bathrooms, and kitchen). Although once the heart of the now moribund Delaney community, the facilities are just for show -- although you pay dearly for the right not to use them.
Just as Greystar keeps cutting access to facilities, they simultaneously keep adding trumped up services (that you don't want, don't need, and have not asked for.) New charges just show up on your bill without prior notification. Each month's bill grows larger while your amenities are slowly eliminated. To make matters worse, the clubhouse has been under renovation for nine months -- WITH NO APOLOGY, REFUND, or SUITABLE EXPLANATION from management. Staff dodges the issue with lies. We are told that the painting and new furniture will take only "two more weeks." Or, "it's the project manager's fault. Or, "it's the interior designer's fault." Puhleeze. (Ask yourself if you would be able to keep your job if a project you managed was delivered seven months late.)
It just gets better. Provenza/Greystar has closed access to the clubhouse altogether and renamed it the "business center." Tenants have access to only a "gym" the size of a living room and a hallway with posters and two chairs. The basketball court has been closed for eight months while it is used as storage for the (better quality) old furniture that is slowly being replaced by the amateurish renovation. The theater has been shut down. Pool access (the size of a teacup) has been denied for two months (for another botched renovation project.) Tenants are now charged a fee to use the conference room. If you use the gym, you must now go outside to use gas station-like bathroom. When the clubhouse reopens (don't hold your breath) access will be limited from 9am-6pm M-F to prohibit families with children from using it.
Greystar has not limited their cuts to amenities. They cut other programs as well: 1) no more movies on weekends; 2) no more food trucks; 3) no more holiday parties or seasonal events; 4) no more televised football parties in the theatre; 5) no more Barnie's coffee all day long; 6) heck, even the holiday decorations were shabby like a student-apartment complex.
Even the grounds are now amateurishly maintained, although only eight months ago, the landscaping was pristine and park-like. Trash and dog feces are not picked up for days. Sidewalks are coated with mold and mildew. Shrubs are overgrown. Weeds stand where grass once grew.
Although Greystar calls itself a professional management company, their every step has been amateurish. They don't do anything right the first time--unlike the former managers. Since taking over, Greystar has managed to screw up billing, botch the clubhouse renovation, mess up the pool renovation, tell countless lies, eliminate all clubhouse events, and destroy the first-rate community that the former managers (Dee and Dennis) spent years building. Even though the entrance sign calls Provenza “apartment homes,” in reality, it's now just a trailer park run by trailer trash.
Sadly, Provenza has become just another tax shelter for a corporation whose objective is to run the property down. Avoid the lies, deception, and price gouging --stay away from Provenza.