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Myra Golden
Works at Myra Golden Media
Attended University of Oklahoma
Lives in Tulsa, OK
248 followers|69,043 views
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Myra Golden

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How to Solve the Biggest Problems with Coaching Employees http://wp.me/pv6Ha-16M via @MyraGolden
I’m sitting in my office sipping bold Ethiopian espresso, my favorite, and doing a run-through for this week’s big training event. The big event? We’re calling it: “How to Solve the Biggest ...
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Myra Golden

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Top 6 Ways to Get An Angry Customer to Back Down https://youtu.be/ACKbkmO9rLg via @YouTube
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Myra Golden

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My most popular keynote topic: The Way of Harmony {Customer Experience Keynote} http://wp.me/Pv6Ha-15i 
Delivering exceptional customer experiences though alignment of processes and people with customers’ needs This keynote features insights Myra gained from a 60-year old barbershop and focuses on ho...
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2 Reasons Your Employees Are Failing at the Customer Experience http://wp.me/pv6Ha-13n via @MyraGolden
You know your customer service is not where it needs to be. You know your employees aren’t delivering the level of service your customers expect and deserve. And this is keeping you up at ni...
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How to Talk to Customers: Empathy, Tone and Connection: https://youtu.be/P0hsW5-KEME via @YouTube
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Myra Golden: 25 Things You Don’t Know About Me http://wp.me/pv6Ha-Pw 
I love crime novels. If I weren’t a keynote speaker, I’d be a photographer. I ran the Disney half-marathon (13.1 miles). I’m a bird watcher. I ‘ve known I’d own my own business since 8th grade, aft...
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Have her in circles
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Myra Golden

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Here are 7 Phrases that can help you convey empathy to your customers:   http://wp.me/pv6Ha-Ej 
On July 3rd, right before I was heading out for my holiday with family, I got a desperate call from a manager of a large contact center. The manager told me that recent satisfaction surveys reveale...
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4 Pain Points of Coaching Employees and How to Handle Them http://wp.me/pv6Ha-14J 
As I sit down to write this, I have an unsightly burn on my right hand. Before my keynote tomorrow morning, I’ll have to find the nearest drugstore and buy a discrete looking Band-Aid to cov...
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Myra Golden

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How to Solve Your Biggest Problems with Difficult Customers Using Verbal Aikido {Customer Experience Keynote} http://wp.me/Pv6Ha-15S 
Verbal Aikido Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline ...
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Myra Golden

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7 Fantastic Phrases That Convey Empathy to Customers   http://wp.me/pv6Ha-Ej 
On July 3rd, right before I was heading out for my holiday with family, I got a desperate call from a manager of a large contact center. The manager told me that recent satisfaction surveys reveale...
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Myra Golden

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4 Pain Points of Coaching Call Center Agents and How to Handle Them http://wp.me/pv6Ha-14J 
As I sit down to write this, I have an unsightly burn on my right hand. Before my keynote tomorrow morning, I’ll have to find the nearest drugstore and buy a discrete looking Band-Aid to cov...
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Myra Golden

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What Gets Measured Gets Improved (Contact Center Monitoring + Includes Sneak Peak at Zappos Monitoring Form: http://wp.me/pv6Ha-14b 
What Gets Measured Gets Improved In 2015 I lost 22 pounds. While working on getting my weight down I hopped on the scale every morning. Many would say that weighing daily can discourage you ...
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People
Have her in circles
248 people
Thom Singer's profile photo
Tiffany Crawford's profile photo
Patrick Henry's profile photo
Gerald O'Brion's profile photo
Arber Selmanaj's profile photo
Venance Mpunga's profile photo
Hegedűs Tibor's profile photo
Michael Hill's profile photo
Ronda S Andrews's profile photo
Education
  • University of Oklahoma
    BA Psychology, 1986 - 1981
  • University of Oklahoma
    Master of Human Relations, 1995
Basic Information
Gender
Female
Other names
Myra Bryant
Work
Employment
  • Myra Golden Media
    Owner, 4 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Tulsa, OK