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Myra Golden
Works at Myra Golden Media
Attended University of Oklahoma
Lives in Tulsa, OK
219 followers|50,196 views
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Myra Golden

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This Week's Call Center Webinar: "How to Talk to Customers: Friendliness, Tone & Connection" http://wp.me/Pv6Ha-IG 
How to Talk to Customers: Friendliness, Tone and Connection May 7, 2015 1pm – 2pm ET $299 per organization Register now The biggest problem with the customer experience in most companies is how emp...
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Myra Golden

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How to Lose a Customer Over 8 Dimes https://youtu.be/EI9r98cDpR4 via @YouTube
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Amazing.  Sounds like a complete inability to step into the customers' shoes, to have any empathy at all.  Painful!
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Call Center Online Training Opportunity: "How to Talk to Customers: Empathy & Tone" http://wp.me/Pv6Ha-IG
How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections  On-Demand Webinar! Immediate viewing. Own it forever. The biggest problem with the customer experience in most com...
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Myra Golden

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Call Control Using Conversational Aikido On-Demand Video Training http://wp.me/Pv6Ha-Ta via @myragolden
Find out how to take control of calls, politely get long-winded callers to cut to the chase and get the angry customer to stop talking and listen to you—even if you’ve ALWAYS struggled with control...
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Call Center Tip: 7 Phrases That Convey Empathy to Customers   http://wp.me/pv6Ha-Ej 
On July 3rd, right before I was heading out for my holiday with family, I got a desperate call from a manager of a large contact center. The manager told me that recent satisfaction surveys reveale...
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Myra Golden

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Call Control Using Conversational Aikido On-Demand Video Training http://wp.me/Pv6Ha-Ta 
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Have her in circles
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Myra Golden

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40 of My Favorite Customer Service Quotes http://wp.me/pv6Ha-st @myragolden
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Kd's Southern Customer Experience: Kevin Durant is the MVP of the Customer Experience http://wp.me/pv6Ha-Yh
The name is what draws people to the restaurant. Kd’s Southern Cuisine, owned by NBA MVP Kevin Durant. The name, more specifically, the owner is the sole reason I chose to dine at Kd’s. Kd’s looks ...
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Myra Golden

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Call Center? Need help with Call Control? --> Call Control Using Conversational Aikido On-Demand Video Training http://wp.me/Pv6Ha-Ta
Find out how to take control of calls, politely get long-winded callers to cut to the chase and get the angry customer to stop talking and listen to you—even if you’ve ALWAYS struggled with control...
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How to Resolve Complaints Without Giving the Store Away - free customer service video trainin… http://wp.me/pv6Ha-UO 
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Sticks and Stones May Break My Bones and Words Really Can Hurt Me http://wp.me/pv6Ha-C8 
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Customer Service Tip: The "Easy" Customer Experience https://youtu.be/jIp3MN98DE0 
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People
Have her in circles
219 people
Chinmai Swamy's profile photo
Adam Toporek's profile photo
Pierre Grenier's profile photo
Mostafa Ahmed's profile photo
Kadiene Duncanson's profile photo
cory tolden's profile photo
Christine McBee's profile photo
Kirk Jaco's profile photo
Dave Baker's profile photo
Education
  • University of Oklahoma
    BA Psychology, 1986 - 1981
  • University of Oklahoma
    Master of Human Relations, 1995
Basic Information
Gender
Female
Other names
Myra Bryant
Work
Employment
  • Myra Golden Media
    Owner, 4 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Tulsa, OK