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David Higham
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In his circles
1 person
Have him in circles
8 people
Paula McSweeney's profile photo
The Autobarn Volkswagen of Countryside's profile photo
Adam Higham's profile photo
Chris Higham's profile photo
Meridith Hahn's profile photo
Sire Linux's profile photo
Chris Higham's profile photo
Sulaman Durrani's profile photo
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I had a vehicle that I wanted to sell for scrap, and I was calling many companies in the area to compare prices and quotes, at which time I called and spoke with Corey who quoted me a higher price than the rest, so he had my ear. He then said he had to talk with his partner and get back to me. He would call me back "in 10 minutes". I waited an hour, called him back, and he said he was in a meeting -- he would call me "in an hour". I waited TWO hours, called him, and he said his partner wasn't answering his phone and was probably out to dinner with his family, and that he would call me back the next day between 9am-11am with a quote. He also said they could still probably pick the car up the same day (it was a Saturday). So the next day comes, I wait until 10:45am, and I call him. Nobody answers. I call twice more, no one answers. The next day is Sunday, so I decide I'll wait until Monday. I wait until Monday -- today. I call at 4:45pm, and politely remind him who I was and that I had been waiting for him to speak with his partner, to which he responds he hasn't heard from his partner for a few days, that he has to call his secretary and find out if something has happened to his partner's family. He would call me back in 10 minutes. I ask him if he will actually call me back this time. Lo and behold, 10 minutes later, I receive a call back (the first one I EVER received from him), offering me half of what he originally quoted. Do I think it was bait and switch? No. Am I mad about not getting what I was quoted? Disappointed, but not angry. What am I really really indescribably bothered by? That my time was wasted over a period of 4 days, with me making 5 calls, only one of which was returned. If you don't want my car, tell me and I won't waste our time. I understand there is no demand for scrap right now. But part of being a business is to show a customer respect regardless of their specific monetary worth to you. End of story. I'm writing my first ever Google Review because of a display of massive disrespect for my time.
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Public - 7 months ago
reviewed 7 months ago
This is a top hostel !!! Highly recommended
Public - a year ago
reviewed a year ago
3 reviews
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I was a bit skeptical of taking my Jetta to get fixed at a dealership because of the price it would incur, but I did it anyway because I wanted someone who would do the job right. I got what I think is a very fair price for the numerous repairs I came in for, and best of all, they communicated with me throughout the service. Nothing was done without my approval via email or phone call from Steve, and every effort made on his part to save me money where money could be saved. Great experience. Now I sit in my 13 year old car that runs better than it did when I got it.
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Public - 2 years ago
reviewed 2 years ago