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Verified local business
Elevations Credit Union
Credit Union
Today 8:30 am – 5:30 pm
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2960 Diagonal Hwy Boulder, CO 80301
2960 Diagonal HighwayUSColoradoBoulder80301
Credit Union, Mortgage Lender
Credit Union
Mortgage Lender
Today 8:30 am – 5:30 pm
Monday 8:30 am – 5:30 pmTuesday 8:30 am – 5:30 pmWednesday 8:30 am – 5:30 pmThursday 8:30 am – 5:30 pmFriday 8:30 am – 5:30 pmSaturday ClosedSunday Closed
Elevations Credit Union is proud to serve Colorado's Front Range. We offer a wide array of lending products, including auto loans, mortgages, HELOCs, business loans, and credit cards.
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Review Summary
12 reviews
5 star
5 reviews
4 star
No reviews
3 star
1 review
2 star
3 reviews
1 star
3 reviews
"The concept of banking with a local credit union is fabulous."
"Furthermore, they are unwilling to work to resolve complaints."
"...found Elevations services to be superior to any other financial institution."
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Gavin Medley's profile photo
Gavin Medley
5 months ago
I love Elevations! Employees are very helpful, they are not for profit (credit union), they are local rather than corporate, and I actually find myself trusting the people who work there. On top of that, no account fees and I can withdraw money at any other credit union without paying a fee! All in all, completely different than banking with a corporate bank.
Trevor Haertling's profile photo
Trevor Haertling
6 months ago
Go to a national bank. The customer service with Elevations is worse then any national bank you will come across. They have some very odd ways of handling things. I feels like working with a mom and pop back that what to get as much money out of you as possible.
Jon Wade in Steamboat's profile photo
Jon Wade in Steamboat
3 years ago
Very poor customer service. It is hard to believe but a $4 error caused them to file a negative credit report and they never bothered to call me to check or resolve it. When I called them today and talked to several levels of management ending with Kyler Haines. None of them were able to understand how this doesn't make sense. Their stated mission is people helping people and their goal is to win the Malcom Baldridge National Quality award. I think they are falling a bit short of that.
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David Stevens's profile photo
David Stevens
a year ago
I have always found Elevations services to be superior to any other financial institution.
Tom O'Brien
6 months ago
I'm not sure how this bank gets negative reviews. I've had a lot of experience with various banks and have never had the level of customer service that I get with Elevations. Time and time again they've shown compassion in situations that they didn't have to do anything at all. I've never been less than happy with this bank. I don't personally know anyone else who's anything less than thrilled as well. I appreciate that they are picky about to whom they make loans to as well, as I'm not comfortable with the ridiculous lack of oversight by commercial banks. Keep up the great work, Elevations. You have everything and more that the big box banks have.
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Jeannie Gunter's profile photo
Jeannie Gunter
3 years ago
The concept of banking with a local credit union is fabulous. Unfortunately, the reality of the customer service, knowledge and professionalism at Elevations is a different story. My husband and I have had several bad experiences with them in the last few months - enough that yesterday I pulled all of my accounts and moved over to First Bank. First of all, we refinanced our loan through them and the mortgage officer erroneously told us we needed a first and second mortgage, which would have cost us thousands of dollars (luckily WE caught the error). Their receptionist/greeter has been rude to us on several occasions. When my husband opened his account there the banker he was dealing with at the time was working on several accounts and gave my husband someone else's ATM card, which he didn't notice for several days. Finally, they have recently had a computer changeover which was supposed to make it possible for me to open multiple accounts but which didn't actually work. I called my bank representative twice in a 10-day period to resolve the issue and never heard back from her to help me resolve my concerns. I think what is most upsetting is that with the mortgage banker and my bank representative neither one actually took responsibility for the situation and apologized for their errors. Everyone makes mistakes, but it is how those mistakes are handled that are important. Our mortgage banker blamed the mistake on hiring a new assistant and having too much work. The bank representative blamed the mistakes on the people working on the computer system and the fact that she was "too busy" to call me back. So, good riddance Elevations - it's really too bad that you are giving local credit unions a bad name.
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Evan Deis's profile photo
Evan Deis
3 years ago
Do not believe the hype. Elevations has assessed more fees than I had ever seen at a big bank. Furthermore, they are unwilling to work to resolve complaints.
A Google User
2 years ago
Dissapointed, went to close an old account with a small balance and told that it went dormant after a year, then a $10 fee was taken until it was empty then closed. Elevations had my phone number and email, although address had changed some notice would have been better than bleeding my account until empty. Thought credit unions were better but it seems more of a Wells Fargo move. Do they consider $10/year the cost to manage an account number in their data base? Besides having my balance at their disposal all I got was "i'm sorry". Well not good enough elevations, don't plan on restarting my account at this point.
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