Cloud hosted VoIP is a great product with super low overhead associated, BUT it needs a network backbone to match its appetite for bandwidth and low latency data flow. The ones complaining their deployment stinks are the same ones who failed to follow industry best practices. Here's a deep dive on the areas our company is busy fixing before rolling out VoIP at customer sites.
Too often, cloud hosted VoIP gets a bad rap on the internet. People bashing provider A because call quality stunk. Or giving provider B a tough time because staff constantly had
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