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Verified local business
Cell Phone Store$$
Today 12:00 – 6:00 pm
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166 W 125th St New York, NY 10027
166 West 125th StreetUSNew YorkNew York10027
$$Cell Phone Store, Cell Phone Accessory Store
Cell Phone Store
Cell Phone Accessory Store
Telephone Company
Today 12:00 – 6:00 pm
Monday 10:00 am – 7:30 pmTuesday 10:00 am – 7:30 pmWednesday 10:00 am – 7:30 pmThursday 10:00 am – 7:30 pmFriday 10:00 am – 7:30 pmSaturday 10:00 am – 7:00 pmSunday 12:00 – 6:00 pm
We're the people who keep you connected, take your life mobile and deliver the convenience you depend on. All thanks to our powerful technology and the nation's largest and most reliable 4GLTE network
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Review Summary
7 reviews
5 star
2 reviews
4 star
No reviews
3 star
1 review
2 star
1 review
1 star
3 reviews
Telecommunications company offering cell phones, wireless plans, accessories & more.- Google
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harlemcasino's profile photo
3 weeks ago
On 7/7/2015 my friend and I visited this location to possibly get a replacement phone or to have it repaired. As usual the customer service was horrible. From the idiot at the front door to the idiots behind the front counter to the idiots on the floor and let's not forget the idiots in the back of the store behind the counter. On this particular visit we inquired about getting a replacement phone. As usual the attitude given is as if your asking for some personal sacrifice and should be grateful. Long story short this idiot we encountered first said cutting us off mid sentence with "you have to go through insurance". Okay no problem how about a quick repair if doable since the upgrade is in 2 weeks and we really don't want to spend $100 bucks for a old modle phone. Immediately this idiot says "we don't do repairs". I have been a customer of Verizon wireless since 1997. Although they keep changing and hiking up prices and added BS over charges I know for a fact that at one point or another they did do repairs. Not according to this idiot whom stated with an indignant tone I've been working for Verizon for 15 years I should know. Really 15 years "at the door"? Anyway I reiterated how I was a customer since 97 and all of a sudden she then says we haven't repaired the screens at least for 5 years. Oh so now we go from no repairs to we haven't done screens for about 5 yeras. Now let's see who sounds more logical the idiot who's been at the same company for 15 years not as a doorman or upper echelon but a grinch that greets at the door or loyal customer 18 years plus that has gone through quite a few phones, policies, contracts, rewards etc. I wrote this long review/rating partially due to frustration but also to notify anyone considering visiting this location rconsider. In all my visits to this location I have had only two pleasant trips. It's a sad reality that this is not only this location. It seems to be the atmosphere throughout a lot of Verizon Wireless locations I've noticed.Verizon itself needs to do a major sweep of quite a few of their stores and the customer service rep that they employ. I've experienced this on more than one occation form different locations throughout the city. Disgusting. I call them idiots from the distasteful and disrespectful way I've recieved. I could call worse believe me. Hope this helps. P.S. That idiot at the door...your so lucky I didn't get your name because I'd surely type in bold to warn potential visitors. I had to get away from you like a bad cold.
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Deondra L. Carter's profile photo
Deondra L. Carter
5 months ago
I had a great experience at the store today. The rep I had was very knowledgable and personable. I got in and out of there in no time too.
a year ago
Great experience. Friendly staff and very helpful. I had a difficult technical problem with my phone transferring contacts from a very old phone and the staff handled it very well. They took their time to make sure they did everything they could to help me, which they did successfully and answered all my questions. One staff member was a bit more expert than the others, but they all worked together as a team. Kudos and thank you.
Luis Cuascut
2 years ago
Worst Verizon store ever.the staff don't even know the promotions and when you correct them they tell you its not true.
Kamal Wiggins's profile photo
Kamal Wiggins
2 weeks ago
I would not say that they are the best but I have been there around 10x and I can say that I have never heard any of the staff say inappropriate things or use bad language. They are slow in regards to get customers out at times but never unprofessional. Some reviews are nonsense and bias.
Kendrick Pifer's profile photo
Kendrick Pifer
7 months ago
All of the sales associates were extremely rude and did not know the company policies. They also sad such horrible language and diction skills that it was quite literally impossible to communicate with them.
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Oren Forer
5 months ago
Thanks for convincing me to go T-Mobile.


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