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Adam Britten
Works at Taco Bell
Attended Hult International Business School
Lives in Irvine, CA
636 followers|89,963 views
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Adam Britten

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I am setting my goals for the year today. I am fairly new to my position, so I thought it would be a good time to look for inspiration. What's one goal you have for the new year in your job, and how do you plan to accomplish it?
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Adam Britten

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I'm making an effort again to be more active on Google+. Maybe it will stick this time.
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Woo hoo! Media coverage for my promotion :)
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It's 11:11. What are you wishing for?
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I do that at 12:34 instead. :-)
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It seems now the only time I post on Google+ is when I remember that it exists.
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"Klout may end up being a (social) canard, another example of online users chasing unicorns and rainbows."

A good overview if you aren't 100% fluent in Klout, and a few interesting (potential) jabs at the company. The author claims anyone with 40 hours and a laptop can drastically improve their score, which while true, kind of diminishes the point. 

This raises my question. After their latest algorithm change (last week) do you still take Klout seriously? Why or why not?
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Adam Britten

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Oh hey, Google+. You still exist.
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ya

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A nice collection of brands who made and the good & bad things they did before, during, and after Sandy. Now that this has (mostly) settled down, which brands do you think screwed up, and which ones shined?
During a crisis like Superstorm Sandy, it's interesting to see how businesses remain sensitive while still trying to minimize losses. Here are some brands who have stood out for their efforts, good an...
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I've been pruning & cleaning my social media presence lately. In the past couple months, I've deleted 200 Facebook friends, unliked 50 Facebook pages, unfollowed about 25 people on Twitter, as well as deleted my Pinterest & Tumblr account. I've also noticed that (inadvertently) I'm tweeting less than I used to...

Do you ever go through "social media cleaning?" Have you deleted any of your profiles in the past year?
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New staff, new content, right? I agree, but people revamp and change when it's that bad. It'll be fun to revisit late though.
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Wanting to start a new project. What are you working on this week?
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what project?
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All this talk of today's Google doodle made me want to ask - what's your favorite doodle ever?
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People
In his circles
142 people
Have him in circles
636 people
Juan Badiola's profile photo
Piyali Nepalra's profile photo
Rossello Shmaria's profile photo
Gabe Shore's profile photo
Nick Garritano's profile photo
elisio continho's profile photo
Ramshankar Chaturvadi's profile photo
‫ضد الإرهاب‬‎'s profile photo
ciprian crisan's profile photo
Work
Employment
  • Taco Bell
    Social Media Coordinator, 2013 - present
    #LiveMas
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Irvine, CA
Previously
New York, NY - London, UK - Pittsburgh, PA - Novi, MI - Syracuse, NY - Muizenberg, South Africa - San Francisco, CA
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Social Media Professional
Introduction
Hello! I currently work on the social media team at Taco Bell, previously having worked for 16 Handles, American Eagle Outfitters, and other brands. I am a runner, world traveler, gluten free baker, and a huge Disney geek.
Education
  • Hult International Business School
    Master of Digital Marketing, 2011 - 2012
  • Syracuse University
    Marketing Management, 2008 - 2011
Basic Information
Gender
Male
Other names
Adam Joseph Britten
Service was so bad that we left. The other italian restaurant in this mall, Obica, is far better. We settled on Toscanova because they had what looked like a decent happy hour. I was particularly interested in the infusion liquors they had because there were a couple options of flavored whiskeys. Right on the menu it says that you have the option of picking one of the infusions and the bartender will make you a custom cocktail it. I like to let bartenders serve me whatever they recommend, so I usually go this route. We walked up to the host stand and eventually we were seated at a table at the lounge. We waited seven minutes, and nobody approached our table. We should have left at that point. Even though we were right at the very front of the restaurant, several waiters walked right by us, the manager stood at the host desk, and nobody was coming to greet us, answer any questions, or take our drink orders. Growing impatient and feeling ignored, my boyfriend approached the host desk and asked if anyone was every coming to our table. The manager came to our table (and didn't apologize for the wait) but asked what we would like. Things continued to go downhill. I pointed to the infusion liquors on the happy hour menu and said "he will have the Basil Vodka with whatever drink the bartender recommends, and I'll have whichever of the infused whiskeys the bartender likes best in one of the cocktails that they make with it." I also ordered two food items. The manager didn't write anything down, and had to clarify two of the things I ordered. I already knew at this point something would come out wrong because if nothing is written down and you forget what I want when you're still standing at the table, that only spells trouble. A few minutes later, a bartender approached us with one cocktail and one whiskey neat. When she served it to me, she said "you wanted this neat, right?" I calmly said "oh no, I wanted it in one of the speciality cocktails with the infused whiskeys." She looked a little confused, so I opened the menu and pointed to where it said you could get one of the infused liquors in a cocktail that the bartender makes. She said "oh, but we don't have any whiskeys for that" She said it with a very rude tone, as if to indicate that I was incorrect and stupid. I was already getting agitated at this point since we waited forever for nobody to greet us, and I knew there would be a mistake with my order before it even came out. I pointed at the menu, right where it says they have infused flavored whiskeys. She got in a huff and walked away, so I made a comment about how if an actual waiter had come to take our order and someone had written it down, this wouldn't have happened. She took the drink back and sent her manager over. He came over and asked what the problem was, so I said that my drink came out wrong. He was already starting a fight with me and insisted that I was wrong, and that they don't offer cocktails with the infused whiskeys. Again, I pointed to RIGHT where it says they do on the menu. How do I know this place's bar menu better than the bartender who makes the drinks and the guy who manages the place? He kept arguing with me, and I realized I was never going to get through to them. I didn't want to give this place my business and money anymore, so I started gathering my things and said we were leaving. At that point, the rude manager took this as an opportunity to puff his chest and flaunt his masculinity by trying to act like he was kicking us out. He tried to escort us from the place and remove us even quicker. We were already on our way out, so him doing this was just him trying to regain any sense of him being right, when every single thing they had done up to this point was wrong. He kept insisting that we leave when we were already walking out the door, so I turned back to the host stand to ask for a business card so that I could remember to write about his behavior. Manager - if you're reading this...YOU did not kick us out. WE left because your service sucks, and you're a complete jerk.
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Public - 5 months ago
reviewed 5 months ago
WORST customer service I've ever experienced. Visited this place with my dad, and we both have Celiac Disease meaning we are strongly allergic to gluten. Since the place advertises that they are gluten free-friendly, we had been looking forward to visiting here for several months. We told our waiter on more than one occasion while ordering that we both needed our dishes prepared gluten free. Long story short: This didn't happen, and I got very sick. (Diarrhea, nausea, etc.) I emailed the restaurant explaining what happened, and I was responded to with an incredibly rude email. Basically, they didn't believe me, talked down to me, and mocked me. I was expecting an apology (not even a monetary one - just an "I'm so sorry, I'll talk to our waitstaff to make sure this doesn't happen again) would have sent me on my way. But no. Nicolo (the owner or manager...I'm not sure as he never identified himself) ensured that not only will I never visit again, but I'm making every effort I can to let others know how he treats his customers. I explained to Nicolo that I was a server for years so I understand that mistakes are made, but I also have a strong understanding of how to resolve issues when they arise. Crepes and Corks did absolutely nothing to resolve this issue, and instead made me feel like shit for even bringing it to their attention. (On top of already feeling like shit because I was served something I'm allergic to.)
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Public - 11 months ago
reviewed 11 months ago
3 reviews
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Left after being yelled at by a sales manager. I walked into this dealership ready to buy a specific car that I had found online. The salesman, Jeff, was easy to work with and polite. I would have been a very easy sale for him. I took it for a test drive and was ready to sign on the dotted line with no hassle. After collecting my signature and all my information and agreeing on a price and financing, I thought I was in the clear. However, as soon as they ran my credit, I was informed that the car had JUST been sold. This is where things went downhill. First of all, why did they need to run my credit if they were just going to inform me that the car had been sold? Why not tell me that the car was about to be sold, and let me look around at other vehicles or wait to see if the other buyer they had backed out? I started to leave the dealership, but then I walked back in to see if I could collect the form that I had filled out that had my social security number, address, phone, income, and the contact information for my employer as well as my mother, who I put as my emergency contact. I had approached Jeff as he was right inside his manager's office, and upon hearing my request, the manager immediately fired back that he couldn't do this with a very rude tone. Upon hearing his tone, I was a little more stern with my request, but after only getting about five words out, the sales manager, Ronaldo, started yelling at me. We went back and forth for a few minutes yelling in front of everyone else at the dealership until I stormed out. I have been a Honda owner before, and although I am still in the market for another Honda, I will absolutely never step foot in this dealership again if that's how sales managers treat prospective customers. I hadn't even met this guy before and he immediately was rude to me. I understand if they needed to keep the form, but he could have explained that to me in a calm, rational manner instead of yelling at me.
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Public - 2 years ago
reviewed 2 years ago