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Nick Milton
Works at Knoco ltd
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Nick Milton

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<hr>Breakthrough KM proof of concept - a case study
The story here is taken from the book "Performance through Learning", and tells of a crucial "proof of concept" exercise at De Beers, the global diamond company, which was instrumental in demonstrating the value of Knowledge Management to senior management,...
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Nick Milton

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<hr>Knowledge as an asset
ISO 55000 defines Asset management as the "coordinated activity of an organisation to realize value from assets". In turn, Assets are defined as follows: "An asset is an item, thing or entity that has potential or actual value to an organisation". Knowledge...
ISO 55000 defines Asset management as the "coordinated activity of an organisation to realize value from assets". In turn, Assets are defined as follows: "An asset is an item, thing or entity that has potential or actual value to an organisation". Knowledge is one of those items.
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<hr>Connecting KM Theory and Practice
Published today is a special issue of the Journal of Entrepreneurship Innovation and Management (JEMI) on the connections between KM theory and practice, edited by Patrick Lambe. It’s freely available as a download , and contains a chapter by me, entitled "...
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<hr>Why do you need to know the value of Knowledge Management?
Why is it important to understand the business value of Knowledge Management ?

The answer is a simple one - if you understand the value, you understand how much you can justify investing.  Shiney Penny by Steven Depolo on Flickr Introducing Knowledge Manag...
Introducing Knowledge Management requires investment. It requires new processes, new technologies, new roles, new governance, and (in particular) investment in an organisation-wide change program. No budget holder will accept that investment if they don't think there will be value gained in ...
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<hr>Care needed when "working out loud"
LOUD speaker by woodleywonderworks on Flickr There is a lot of interest in "Working out loud" and "narrating your work" at the moment. Here are 4 things you need to watch out for, to ensure this approach adds value to the organisation. "Working out loud" (W...
"Working out loud" (WOL) is, at first sight, a simple and attractive idea. Social Media and group-ware enable us to narrate what we are doing so that others can be aware (and so avoid duplication and offer insights), and to put our work products in common areas so that others can re-use them and ...
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This video is an interesting introduction to some of the internal Knowledge Management being applied within Mercer; a multi-national HR organisation. Kathy and Jen talk about their solution portfolio/solution communities of practice supporting the sales tea...
This video is an interesting introduction to some of the internal Knowledge Management being applied within Mercer; a multi-national HR organisation. Kathy and Jen talk about their solution portfolio/solution communities of practice supporting the sales teams (using social tools), and the Mercer ...
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Nick Milton

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<hr>Yellow Pages system or Social Media?
A large proportion of your organisational knowledge is never written down, and is often too complex or too contextual to transfer in written form anyway. If you need to find this knowledge, you need find the person.  But how?  Uncle Sam by DonkeyHotey on Fl...
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<hr>KM - interviewing the winners
I spent this week working with a project, collecting "lessons learned " in a series of Retrospect meetings. This was a project that had succeeded extremely well, and was a model for others to learn from - and it proved rather difficult at first to find the ...
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<hr>Recruiting the experts to our KM initiative
Remember the ancient approach to Knowledge Management, of Master and Apprentice? Throughout the middle ages, and into the early industrial age, the Masters were the knowledge holders, and Apprenticeship was the system of transferring that knowledge to a new...
Remember the ancient approach to Knowledge Management, of Master and Apprentice? Throughout the middle ages, and into the early industrial age, the Masters were the knowledge holders, and Apprenticeship was the system of transferring that knowledge to a new generation of practitioners of a skill ...
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<hr>Knowledge Management in projects - a summary
The last chapter of my book "Knowledge Management for Teams and Projects" contains a bullet-point summary of how Knowledge Management should be applied in a project-based organisation, addressed to the three stakeholder groupings. This describes an ideal pr...
The last chapter of my book "Knowledge Management for Teams and Projects" contains a bullet-point summary of how Knowledge Management should be applied in a project-based organisation, addressed to the three stakeholder groupings. This describes an ideal project-level Knowledge Management ...
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<hr>A legal KM role description.
Lawyer fortune cookie by sigckgc on Flickr Here is another addition to our collection of Knowledge management role descriptions (find more here). Found on Linked-In - a role description for a Legal KM role, the "KM Lawyer". Although, like in most Legal KM a...
Here is another addition to our collection of Knowledge management role descriptions (find more here). Found on Linked-In - a role description for a Legal KM role, the "KM Lawyer". Although, like in most Legal KM approaches, there is a strong focus on model forms and precedents, we also see the ...
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<hr>The first thing a new KM team needs to learn
Roshi training facilitators, by Meet the People, on Flickr The most valuable skill for the Knowledge Management professional is the skill of facilitation. This is one of the first things a new KM team must learn. This is because knowledge is most easily tra...
The most valuable skill for the Knowledge Management professional is the skill of facilitation. This is one of the first things a new KM team must learn. This is because knowledge is most easily transferred through conversation - either face to face or electronically mediated - and the quality ...
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Have him in circles
323 people
Sajid Satti's profile photo
Awais Dogar's profile photo
NOUFAL KHALID V V's profile photo
Cory Cannon's profile photo
Juan Guillermo Pérez Castillo's profile photo
Nancy White's profile photo
Peter Meier's profile photo
Althea Ward's profile photo
Madelyn Blair's profile photo
Work
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  • Knoco ltd
    Director, present
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Knowledge Management consultant
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Find out more details about me on www.knoco.com
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