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Action Towing and Service
Towing Service
Today 8:00 am – 6:00 pm
1 follower|147,147 views
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275 Marketplace Dr Rochester, NY 14623
275 Marketplace DriveUSNew YorkRochester14623
Towing Service, Tire ShopToday 8:00 am – 6:00 pm
Monday 8:00 am – 6:00 pmTuesday 8:00 am – 6:00 pmWednesday 8:00 am – 6:00 pmThursday 8:00 am – 6:00 pmFriday 8:00 am – 6:00 pmSaturday ClosedSunday Closed
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Review Summary
3.6
25 reviews
5 star
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4 star
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3 star
1 review
2 star
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1 star
8 reviews
"Their tow truck driver was super friendly and helpful."
"Jeff Day of Action Towing saved our behinds last night!"
"I would have to say this company is top notch for fast and reliable service."
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Kristin Hurley's profile photo
All reviews
Meghann Gordon
in the last week
Avoid this place! When a tire blew out on my car, my insurance company had my car towed to Action Towing. In addition to the tire, Action Towing recommended a brake job and replacing the oil pan gasket. I had not had any issues with oil leaks or my brakes, but I went ahead with it and it was very expensive (close to $900). Shortly after leaving Action Towing, my car smelled like burning and started dripping oil when I left it in the driveway. This was diagnosed as a likely oil pan leak by two other garages. When I returned to Action Towing to have this fixed, they looked at my car and claimed that there was no oil pan leak-despite the opinion of the two other garages and the oil left in the driveway! Action towing ripped me off by charging me a lot of money for unnecessary and shoddy workmanship. Now I am left with the choice of driving around in a car that smells like burning oil or paying a couple hundred dollars to have the work redone by someone else. They also charged me twice for my NYS inspection, and they told me I needed new rotors when I had no issue braking and no noise from braking. If you've been ripped off by Action Towing, you should file complaints with both the Better Business Bureau and the DMV.
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Mireille Carpentier's profile photo
Mireille Carpentier
a week ago
Consistent exceptional service; they take the time to explain in detail what is going on with my car, show me and also let me know how critical of a repair it is. If it can wait, they let me know. Not many service shops will do that.
Ashley Lanning
a year ago
Chris K. is awesome! I locked my keys in my car this morning and I was frantic. He just so happeded to be at the gas station getting coffee after working his shift at Action Towing. He had my car open in 2 minutes flat. It was so quick that I did not even have a chance to see how he did it. The roadside assistance company had told me it would be an hour before they could have someone out. He really saved my day. I work at a car dealership and will be sure to spread the word that Action Towing has a great staff. People just do not go out of their way to help each other anymore and this random act of kindness was a breath of fresh air. Action Towing should be happy to hear that their company is being represented so well by Chris K. on and off the clock.
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Joni May
2 years ago
Hi my name is Joni, I took my mothers 2005 chrysler town and country to Action Towing to fix a electrical promblem i was having.Come to find out i had a blown fuse and the break light was out, they fixed them both and sent me on my way free of charge. The Service was amazing, Tom and Tony were very professional and beyond helpful being that it was my first time taking a family car to a shop. the waiting room was very clean and had plenty of toys for my niece to play with whie we waited. I would recommend this shop to anyone.
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Zachary Glassner
2 months ago
Had a great experience with these guys. Their tow truck driver was super friendly and helpful. They figured out what was wrong with my car and gave me a strait answer that fixing it wasn't really going to be a good or cost effective solution, and helped me get rid of my broken down car. I would highly recommend them to any people in the nearby area and especially to college students they are extremely accommodating.
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gina god
6 months ago
Jeff Day of Action Towing saved our behinds last night! Our car ran out of gas by market place mall, late at night and none of our friends we're able to come help. Someone recommended that we call action towing and they could bring us enough gas to get to a gas station. I didn't even know that was a service they offered! When I called in a panic, Jeff answered the phone and was so friendly and helpful. He was out to our car in less than ten minutes and filled us right up. He then went the next step and referred us to the nearest open gas station. What great customer service! He turned my panic attack into a piece of cake. Although, fingers crossed that I don't need their services in the future, it's good to know they have my back if I do!
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EuGene Cockrell
10 months ago
A CHEVY, AN ACURA, AND A MERCEDES. ALL FIXED LIKE NEW! AWESOME JOB GUYS!!!!!
kelsi dunning
2 years ago
I've been taking my car to action towing & service for two years now. I'm a girl and i've always had a hard time finding a place to take my car to where I wouldn't get taken advantage of. Well this is the place! Everyones very friendly & knowlegable, the prices are fair & I always leave there knowing that my car and safety are in good hands. I definitely suggest that you use them too.

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