Profile

Cover photo
Verified local business
Apple Store
Cell Phone Store$$$
Today 12:00 am – 11:59 pm
14 followers|12,719,775 views
AboutPostsPhotosVideos
Contact Information
Map of the business location
767 5th Ave New York, NY 10153
767 5th AvenueUSNew YorkNew York10153
(212) 336-1440apple.com
$$$Cell Phone Store, Computer Store
Cell Phone Store
Computer Store
Home Theater Store
Today 12:00 am – 11:59 pm
Monday 12:00 am – 11:59 pmTuesday 12:00 am – 11:59 pmWednesday 12:00 am – 11:59 pmThursday 12:00 am – 11:59 pmFriday 12:00 am – 11:59 pmSaturday 12:00 am – 11:59 pmSunday 12:00 am – 11:59 pm
Visit the Fifth Avenue Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.
Google+ URL

Street View

Panorama
Your Activity
Write a review
Review Summary
4.3
760 reviews
5 star
472 reviews
4 star
147 reviews
3 star
58 reviews
2 star
25 reviews
1 star
54 reviews
Apple retail store showcasing the brand’s phones, tablets & more in sleekly designed spaces.- Google
"The genius bar staff is great, never hassle me over small warranty issues."
"If you are buying iphone 6, don't even try to come to buy it over here."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
People
Have them in circles
14 people
Alberto Cruz's profile photo
keivan bn's profile photo
Sandra Rodrigues's profile photo
claudia lira's profile photo
Juan Sánchez's profile photo
Marta Liliana Joison's profile photo
Antony Benites  A's profile photo
Jarosław Marek Edward Czyż's profile photo
muhammad inaam's profile photo
All reviews
Mr. Turner's profile photo
Mr. Turner
a week ago
First let's start with I didn't receive any message to my email saying or telling me their ready to receive my phone. Second I waited 4 hours for one lousy job. And I was told 2 hour wait. Third I took the initiative to go on the line they told me my booking was canceled. They did not repair my phone, they did a cheap Job that I could of done myself I would not have came an wasted a warranty on my phone with a swipe of dust. I simply ask , can my speaker be be replaced or cleaned. Not just a swipe that's lazy unpruductive and I expected more from Apple workers.Another thing the guy who ever he was walked away with out showing any gratitude in customer service. If wiping my phone from its surface solved the issue. I simply wouldn't have have shown up an waste my time. If that was all that needed to be done. The explanation I was given for solving the problem "theirs dust". I know, I want to know is it fixed. I Kept saying so that's it it's fine I can speak in the phone with no problem. The guy was so positive telling me yes. Are you sure. The fact he had the nerve to do the job in front of me instead of having it completely done while he was in the back gives it to me takes it an told me oops missed a spot. Because of poor customer service.I have to go back an rant on this problem that simply could of been avoided. Never trusting Apple customer service again. I left thinking it will be alright. But the job was not done right.
• • •
Kim Bernard
in the last week
Veeeeeeery busy place. Unfortunately long wait to get service but it's obvious why. Once I was seen, the Genius bar was fantastic - they replaced my graphics card free of charge and in 5 hours once the service ticket was issued as I was leaving the city and couldn't wait the 5 to 7 business days. Thank you! Don't go here if you're claustrophobic 😀
Samuel Downs
a week ago
Store was great, staff...not so much. Found the staff to be a bit condescending at times along with a very "I don't care" attitude towards my Macbook Pro repairs. I feel like when you're paying a premium price for these products you should receive premium service to go along with it.
Levi Taun's profile photo
Levi Taun
2 months ago
Way too busy for a reasonable service. The people who work there really try, but it is just too much for them. I was there last Friday, and as much as i love Apple, i will do my shopping online only, because it can be ridiculous sometime.
Ryan Blank's profile photo
Ryan Blank
3 months ago
This is a very unique apple store because its underground. This place is always packed. The workers are so nice ,even if you are just coming in to charge your phone. I was in NYC a few times and my phone was low on battery. Just a quick trip here to let my battery charge for a little.
Idrissa TONDE's profile photo
Idrissa TONDE
a month ago
the apple genius store on 5th av, new york is a total mess. i had to replace my broken iPhone 6 screen, dropped it at 6:45 pm and was told to come pick it up after 2 hours which is at 8:45 pm. i came back at 8;50 pm, only to be told its not ready yet, fine, i understand they can be running late, i gave them 30 mins even they told me it will be ready in 15mins, so i left the store and came back at 9:20pm , after being to i should get in like to check in , i did that . it was 9;30 when i checked in . they told me yet again its not ready, WtF . ITS NOW 10PM at the time I'm writing this , still waiting for my phone. they seem confused. its like nobody knows what they are doing. to any one who got to replace their broken screen , i suggest go to the local repair shop, its cheaper and faster, this is total BULLSHIT THUMBS DOWN
• • •
Anthony Pena
2 months ago
Went in to repair beats headphones and never received my red cable used to listen to music. Instead was given a used one that broke that same day. Still waiting on my cable. Its been over a month.
Mei Ly's profile photo
Mei Ly
2 months ago
Awesome experience here. The genius, PRam really knew his stuff. I am NOT a tech person but he was nice and kind to be able to explain the problems with my Mac air as well as trouble shooting and fixing the problem, Thanks!!

Stream

Have them in circles
14 people
Alberto Cruz's profile photo
keivan bn's profile photo
Sandra Rodrigues's profile photo
claudia lira's profile photo
Juan Sánchez's profile photo
Marta Liliana Joison's profile photo
Antony Benites  A's profile photo
Jarosław Marek Edward Czyż's profile photo
muhammad inaam's profile photo

Apple Store hasn't shared anything with you.

People are more likely to share with you if you add them to your circles.