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Boulders At Lone Mountain
Apartment Building
Today 9:00 am – 5:00 pm


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3450 N Hualapai Way Las Vegas, NV 89129
3450 North Hualapai WayUSNevadaLas Vegas89129
Apartment BuildingToday 9:00 am – 5:00 pm
Monday 9:00 am – 6:00 pmTuesday 9:00 am – 6:00 pmWednesday 9:00 am – 6:00 pmThursday 9:00 am – 6:00 pmFriday 9:00 am – 6:00 pmSaturday 9:00 am – 6:00 pmSunday 9:00 am – 5:00 pm
Boulders at Lone Mountain is living life in luxury! Our apartment homes feature ceiling fans, walk-in closets, upgraded fixtures, luxury amenities, patios/balconies, and much more. Enjoy community features such as our fitness center, beautiful pool, rec room, and many other convenient and enjoyable comforts that give living here a luxury vacation feel every day.
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Review Summary
13 reviews
5 star
4 reviews
4 star
1 review
3 star
No reviews
2 star
No reviews
1 star
8 reviews
"Pvt. Gated community."
"The office staff is unprofessional, not helpful and extremely rude."
"At night the grounds are crawling with roaches."
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Shannon Klug's profile photo
Shannon Klug
5 months ago
One star is way too much. My boyfriend and I have had nothing but problems in this place. Our unit wasn't ready when we moved in. None of the appliances worked, we couldn't open windows because either the screens were damaged or the windows themselves were bent. Safety pins in the carpet. Smoke detectors were dangling from the ceiling. Not one overhead light worked. I could go on. It took them 3 months to finally fix everything that should have been fixed before we moved in. And all if this was going on while I was very pregnant. Strange maintenance workers in and out for 3 months didn't sit well with my boyfriend at all. The grounds are covered in dog poop. Which is weird.... You'd think with the landscaping they do ALL day EVERYDAY they'd pick the dog poop up. I can't even take my children for a walk here. Back to the landscaping..... Everyday all day. I can never have my windows open because of the sound and smell and dust from the blower guy. The blower guy walks around daily blowing leaves into a pile getting stuff all over our cars. He leaves the piles. The wind blows it all around and he does the same thing the next day. All day. There is no peace here. It's constantly noisy. There is no assigned parking here. You probably will not find a spot in front of your building after 6 pm. And will have to park on the other side of the complex. It's very difficult with a baby and groceries.... But as long as the drunks in the building have a place for their friends to park so they can party all night I guess it's okay. Speaking of that.... The people who live behind us smoke cigarettes. Like a lot. It seeps through all the vents. So my newborn can suck it all in the walls here are so thin as well. When the neighbors AC below us kicks in its shakes the pictures on our walls and shakes anything on the counters. The office staff is extremely unprofessional. They do not communicate with their maintenance or their management. They write work orders on sticky pads and lose them. At night the grounds are crawling with roaches. And we also caught the security guard asleep at the wheel of his golf cart several times. That explains the vandalism. And this morning my 3 month old and I woke up at 5:25 am because landscape backing up trucks and getting ready to mulch trees that have been sitting in piles for 3 days. I went down there and asked them why in the world???? One guy told me the front office had them come in to get it done before an inspection. No regards to the residents who live here. Do not move here!!!!!tgey take your money and not care about anything else. Do not be fooled by the upkeep of the grounds. Landscaping is the only thing that looks good. Oh and when the Boulders read these reviews and do quality control they really don't do a damn thing. These complaints have been going back 5-10 years now. On other websites as well. I'm sure by now they would have figured this whole thing out. here! trucks
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Tom Jefferson
a year ago
Hhmmm where should I begin? It started out as a real nice place to live however since Brittany has left the office staff has become extremely unprofessional. Someone on the staff or one of the maintenance persons had placed a voyeur cam in my apartment, someone broke in and poisoned my household pet, someone broke in and used my laundry facilities while I was on vacation, (they left a dark blue pair of socks in my laundry room), my vehicle has been vandalized on three separate occasions, this is a gated community with a security guard right? Where is the security that us residents are paying for because I've never once seen the security guard?,..Must be sleeping in his vehicle. I've been living here for 5 years and have paid my rent on time every time. One of the maintenance guys couldn't believe that this apartment is still in perfect shape even after having been lived in for 5 years. That's because I take good care of the place. When Brittany was managing the office things got done and she appreciated good, responsible and considerate residents but since she's been gone I do have to say that The Boulders at Lone Mountain are slowly becoming ghetto. I will add that one of the new girls in the office, (Gina), seems nice although I haven't spoke with her that much. I used to hand the envelope with the rent check to one of the girls in the office however for about the last 10 or 11 months I just drop it off in the drop box because I just don't see any reason to go into the leasing office. Oh,...and I won't be renewing the lease this time.
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Response from the owner - 8 months ago
Hi Tom - Thank you for your feedback. We’re sorry you had such a negative experience at Boulders at Lone Mountain and would like to emphasize that at no time do we allow a maintenance person to enter an apartment without the residents’ permission, not to mention place a camera. <p> Unfortunately, management was never informed of your concerns regarding someone entering into your apartment without your permission or placing a voyeur cam. If we had been aware of these issues at the time, we would have taken steps to remedy them. Our new management staff is making every effort to accommodate all resident complaints and our doors are always open. If you are still a tenant, please feel free to visit the leasing office with your concerns. If you have ended your time at Boulders at Lone Mountain, we wish you well in the future and thank you for making our property your home for a time. Best, Boulders at Lone Mountain Team
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Paris Willis
a year ago
Super nice house apt. Style living unit. Pvt. Gated community. Extras, free with rent. 1,2,3 br. Units. Priced fairly. To $1000. I pay less. 3 huge pools. Maintenance staff. Security. Kool! I luv you. The Boulders at Lone Mountain in Summerlin, Nevada 89129.
Response from the owner - 8 months ago
Hi Paris - Thank you so much for the kind words. We definitely appreciate the feedback and hope that you plan on making Boulders at Lone Mountain your home in Las Vegas for many years to come! Best - Boulders at Lone Mountain Team
A Google User
2 years ago
Wish i could give it a lower rating than 1 star, way too expensive, definitely have a big problem with bugs, which is why most tenants either call it the roach apartments or the poop (sh##) apartments because nobody picks up after thier pets. The last straw that made me start move out is they towed my car to another part of the lot and charged me for it because they wanted to paint the lines on the parking lot. They claimed to have notified every body but towed many more like me that recieved no notice at all. They will nickel and dime you at every turn possible. Rent at your own risk!!! Also if you like the pools or hottubs plan on them being closed often too do to health issues. Also way too much theft, all three of my neighbors got broken into. If you are dumb enough (or brave enough) to movie here, make sure you get renters insurance because you will need it.
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Debby Forbes
3 months ago
The office staff is unprofessional, not helpful and extremely rude. I've lived here for a year and when I called the office to ask about renewing my lease they treated me awful. Teresa said she couldn't answer my questions and she would have a "letter" put on my apartment door with all the information I needed about renewing my lease. Are you kidding? I told her, "we're on the phone now, can you please answer my questions?" She refused again and hung up. I never did get a letter with answers to my questions either. Wow!
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Rachel Salera
a year ago
DO NOT MOVE HERE! The apartment was not ready the day I moved in! Smelled like glue everywhere because they just realized the carpets were horrible. The repairs are always done very late! The staff is so mean and rude. Not friendly AT ALL! Stay away form this place!!!
Response from the owner - 8 months ago
Hi Rachel - Thanks for your feedback. All feedback, whether positive or negative, is very helpful in identifying problems and taking steps to improve our community, as well as resident experience at Boulders at Lone Mountain. Noting that your review was posted 8 months ago, we’d like to extend an apology that you apartment was not ready in time. This was identified as a problem, and new management was brought in right around the time of your review due to experiences like yours. We have put all of our efforts into making sure apartments are ready and in the proper condition when residents expect them to be and we hope that you will not allow your negative experience with previous management to dissuade you from seeking us out in the future should you ever be looking for a place to live in Las Vegas. Once again, thank you for your feedback and we wish you the best in the future. - Boulders at Lone Mountain Team
Joseph Trujillo
a year ago
Absolutley horrible, over priced and the office staff is rude and VERY unprofessional. Look elsewhere if you can.
Response from the owner - 8 months ago
Hello Joseph. We've recently gone through a staffing change at Boulders at Lone Mountain and our new team is committed to responding to all online reviews. We truly value your feedback and hope that you know that Allison and her team are available in the office to address your concerns in person. Please reach out to Allison, our new Manager, if you are still a resident so that we can meet and discuss any instance where you feel our team was rude or unprofessional. That just isn't acceptable to our new team and we don't want to leave a bad taste in your mouth. Thank you again for the review and we hope to talk to you soon.
A Google User
3 years ago
Really high rent for a place that has cheap crappy apartments. DO NOT MOVE HERE. From the moment we moved in, we had a horrible roach problem. There were dead roaches in the cabnets, and black widow spiders everywhere. It's really disgusting because if you walk outside at night you see hundreds of them scurrying around the grass and crawling up the side of the buildings. And that's AFTER spraying. The office staff is arrogant and don't know what's going on or what they're doing. We heard 3 different stories from 3 different people about the rules regarding parking passes, pets, how much rent we name it, they were on separate pages about it. Then when you move out they'll make up painting charges....even if you didn't hang anything on your walls or do anything to wreck the place. There is also quite a bit of crime there for such a nice location. My neighbor had her apt. broken into while she was away. Someone had their motorcycle stolen, one night some thug looking guys were outside when i went to take the trash out and they made harrassing gestures...and those are only the things i know about. The only good thing about this apartment was their maintainance staff. They are the sweetest, nicest guys and will do their best to fix all the broken stuff in your apartment (which was almost every month for us). They are on the ball and get everything fixed really quickly. I heard some horror stories about this place before we moved in and i didn't take it seriously....i though, "well that's a one-sided story." However, now i wish we had listened.
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