Response from the owner - a month ago
Emily, you came in on $20 Tuesday. I did what needed to be done to correct the over layering of the gel top coat. I also asked you if you were satified. As for talking to "friends", yes, they are also my co-workers. I do have clients that "text" me when needing appts. Our customer service is our#1 priority. We were still able to get you in for your hair and nails after you had made and canceled your appts.
I am sincerely sorry that you were not satisfied. Please let me know if there's anything I can do.