The service associates that work there are always friendly and accommodating, I'm just not happy with all the service that I have had to put into my vehicle after only having it for 18 months, like brakes, rotors, pads (front and back), tires (only put on 25,000 miles since I owned it), fan motor, a/c fixed, drivers side window motor and some other things. I have spent over $2000 already, so I feel that I got a lemon instead of a certified vehicle. I never bought a vehicle that needed that much work in such little time, no wonder why it was turned back in by the previous owner. The service associates are great, the product you are selling is not, so it would be hard to recommend the dealership to someone unless they definitely bought only new and not certified. to me, for the money I spent, it was new. If I knew I was going to put that much money into it, I could have bought used a lot cheaper somewhere else, not feeling the love.