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Diana Wynne
telling it like it is
telling it like it is
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Diana's posts

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more than words
You know what a fan I am of quick reference cards. Over time, these have gotten more minimal. This one doesn't even use any words, and yet it communicates quite well. Can you tell what the warnings are about? 

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projection
I went to an excellent talk at BayCHI this week by artist and roboteur Alexander Reben. I encourage you to check out his work, especially the documentaries shot by tiny roaming adorable BlabDroids , which subjects seem to confide in. He cited a study I'd mi...

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Don't do this to your customers.

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how to kick your customers in the teeth
Companies spend an inordinate amount of money trying to figure out how to attract new customers and retain them. One business not known for great service is the car rental industry. Like most frequent travelers, I rent a lot of cars. I shop around. I care w...

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We track everything else. Why not skiing? #skitracksapp

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flamingo road
Back in December, I was so excited to see flamingoes in the wild in Torres del Paine. And the Europeans were very nonchalant: We have flamingoes in Spain. And then someone mentioned flamingoes in Florida, which led me to Flamingo Gardens . So let's get the ...

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What's missing from this picture?

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be alert
We've come a long way since lawyers were frowned upon for advertising personal injury law, but this newspaper box wrap really irked me. It's designed to look like something official from the police or a city department. When in fact, it's a distraction that...

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inclusive design
A terrific resource from Microsoft on designing for all users via my friend Betsy Weber, who first encouraged me to start this blog and write a book on product design. As I like to say, inclusive design is good design. That doesn't mean one solution fits al...

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A visit to the 33rd annual national Cowboy Poetry gathering. Lots of music too.
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