Current +FairPoint Communications speed on my parents internet is 0.06Mbps download, 0.03Mbps upload (via speedtest.net). Sometimes it goes away completely. But so far every time she has called them during business hours, it's been at "acceptable" levels. I need some way of charting how bad this is over time. And then I need some way of getting it to someone at Fairpoint who can actually authorize a truck roll. This is ridiculous.

Why on earth don't ISPs monitor their own systems?
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