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RatedAgent.com
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Making more money and increasing business volume can be achieved by providing quality service and a memorable experience. Check out this article that shows how the "experience" is the key to happiness and can set your business apart. http://ow.ly/xRfan

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Congratulations Linda on being our June 2014 agent of the month!

We would like to recognize Linda Woolery for her outstanding performance over the last year and a half, her hard work is helping set a new standard of service in real estate and exemplifying what it means to be a Quality Service Certified agent. Thank you!

You can see Linda’s profile on our front page at www.ratedagent.com.

When asked about her service, this is what she said, “Overall service and satisfaction is what I have always tried to give to each of my clients. Since teaming up with QSC, I have been able to take my customer service to the next level. It is one of the best learning tools I have had as a Realtor and by offering it as a service to my clients, it separates me from the competition.”

We would like to congratulate Real Living Real Estate on achieving a customer satisfaction rating of over 96%. Real Living has been measuring and improving the quality of their service, utilizing the only serious service management and ratings system in real estate, as part of their Premier Service® Program for over a decade. They are leaders in the industry, consistently demonstrating that customer satisfaction is more than a marketing slogan.

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Here is an excerpt from our service training program: http://ow.ly/wiszO. We show the importance of service quality using the Service Value formula and the Price and Expectations Continuum. “Creating a high level of customer satisfaction, in the face of high expectations, further emphasizes the need for process, systems, control and performance feedback. A managed service, process and outcome. The quality has to be more than a (Trust me, my service is better…)”

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There are some things IDX companies don't want you to know... find out what they are here: http://ow.ly/w8KsH

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Check out Realuoso, a real estate industry news site focused on bringing readers honest stories and news happening now - without any omitted facts! Our president, Kevin Romito, was hand-picked by Realuoso to weigh in as an industry expert especially in the agent ratings sector. http://ow.ly/w8Jbn

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The dangers of open rating sites are real. Always be cautious of “open rating” sites like Yelp where potential clients are subject to misleading reviews and business owners are vulnerable to defamation. http://ow.ly/vFbHM

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Our CEO, Larry Romito, shares his views on customer reviews in this article: http://ow.ly/v3MGv. Give it a read; it is important to maintain a prominent and transparent online presence.

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Teresa offers some good advice regarding the industry's obsession with the capturing and converting of internet leads. http://ow.ly/uVnJI

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Here is some great advice from our friend Bernice Ross where she references the new book, "Peoplework": http://tinyurl.com/ksd59b6. If you haven't seen this, it's worth the read. Our business really is about people first.
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