Cover photo
Verified local business
The Bonneville
American Restaurant$$
Today 4:30 – 11:00 pm
2 followers|263,805 views


The Bonneville

Shared publicly  - 
Zagat.....we have a problem!!!

This is an open letter to Zagat. As Chef/Owner of The Bonneville Restaurant I'd like to address your recent carelessness and call you to take some action to make things right. A Zagat Austin survey was apparently taken recently and many of the local restaurants were "reviewed" including ourselves, The Bonneville. 

Unfortunately the review does not appear to be of us but is definitely under our name and address. It is at the very least suspect and we need people to understand it is neither a fair nor accurate representation of The Bonneville Restaurant. First the pictures associated with the review are of another restaurant.......not just any restaurant but a FAST FOOD CHAIN, you can tell by the chopsticks and little bottles of soy sauce on every table. For those of you who don't know us, we are not an Asian Fast Food Chain. In fact this could not be further from who we are and what we do. But apparently Zagat thinks it is. WOW! This is both damaging to our image and reputation but that's OK you'll look into it. You'll see if you can post some new photos. 

Secondly, the review posted has no supporting information. It is apparently about us but is a very poorly written review. Based on what we've seen, I wouldn't be surprised if the scores are also of the Fast Food Chain Restaurant. The supporting reviews linked to the site are from Google where we have a 3.8 out of 5 rating - a very positive score. Additionally, we have a solid 4 star rating out of 5 stars on the other online review sites, which makes the Zagat review and photos not only inconsistent, but inaccurate. Furthermore, all of our reviews from the journalists of record in town have been unanimously raves- how do you explain the inconsistencies in your scores?

I was recently contacted by someone from "Zagat" asking if I'd like to purchase a plaque documenting our review to hang in the restaurant. I was surprised because I didn't realize we'd been reviewed. So my answer was "We've been reviewed?" to which the gentleman replied well you have one review. One review. So, my restaurant, my reputation, my staff and our opportunity for success moving forward is put in the hands of one review?? A review that I cannot with any confidence believe is even about us?? It's flat out irresponsible! You've put up pictures of another restaurant under The Bonneville and completely misrepresented my restaurant- how can I have any faith that this review is accurate let alone even about us. On top of which I am stuck with this crap until you survey again in the Spring of 2016. I have to live with this for 2 years?? This is GROSS negligence and absolutely unacceptable. After multiple attempts to contact Zagat and get something done we have received word that they are "looking into it" and will see what they can do about replacing the pictures. Not Good Enough!!! You have already damaged us and hurt my business. We demand that the review be removed and that you apply some journalistic integrity. Leave us un-reviewed!

Let me be clear....this is not about the ego of a chef crying over a bad review. This is incorrect information that damages not only me and my husband but all the people who work for us. All the people we have a responsibility to. People who count on us for their jobs and a paycheck, our supply chain....the farmers, the ranchers and all the suppliers we work with. There's a direct link to each and every one of them. You've carelessly and callously hurt each and every one of them. You don't have to like us or what we do but you do have an obligation to be fair and truthful. We didn't get into this for the reviewers or reviews and for the most part do not read them which is why we didn't see this until now. We are two cooks who have been able to realize a dream. A dream that's been a lifetime in the making, an enormous struggle and more work than most people will ever understand. But we do this because we love it and have found love along the way. We take our responsibility to each other and every one of our staff members very seriously. We have an obligation to people whose livelihood depends on us. Think about that the next time you carelessly misrepresent someone. Sites like yours and other online review sites have the ability to affect us personally with what you write and what you post. It may seem like a small clerical mix up to you but you have just affected my business directly, my people and my bottom line. People will look at your review site and make a judgment on whether they dine with us or somewhere else based solely on the information you post. That directly affects me, my people and our success. You have more than an obligation for the information to be accurate and quite honestly you owe us at least that. 
Jennifer Costello & Chris Hurley
The Bonneville
Add a comment...
Have them in circles
2 people
PRIZE: An Urban Department Store's profile photo
Lisa Bagby's profile photo
Contact Information
Map of the business location
2ND Street District 202 W Cesar Chavez St Austin, TX 78701
202 West Cesar Chavez StreetUSTexasAustin78701
$$American Restaurant, Bistro
American Restaurant
Today 4:30 – 11:00 pm
Monday 4:30 – 10:00 pmTuesday 4:30 – 10:00 pmWednesday 11:30 am – 2:30 pm, 4:30 – 10:00 pmThursday 11:30 am – 2:30 pm, 4:30 – 11:00 pmFriday 11:30 am – 2:30 pm, 4:30 – 11:00 pmSaturday 4:30 – 11:00 pmSunday 10:30 am – 2:30 pm, 4:30 – 10:00 pm
"New American restaurant featuring an eclectic menu with an affordable price-point"
Google+ URL

Street View

Your Activity
Write a review
Review Summary
11 reviews
5 star
6 reviews
4 star
2 reviews
3 star
No reviews
2 star
3 reviews
1 star
No reviews
Airy, modern & upscale restaurant known for New American plates & creative cocktails.- Google
"For the main course we tried the diver scallops and hanger steak."
"The Happy Hour is one of the better ones in town in terms of value."
Featured by Zagat
Austin's Best for Waterside Dining
, and one other list
See more from Zagat
Scrapbook photo 2
Scrapbook photo 3
Upload public photo
Have them in circles
2 people
PRIZE: An Urban Department Store's profile photo
Lisa Bagby's profile photo
All reviews
Andrew Dorobek
6 months ago
We found this little jewel tonight for happy hour. We were literally the only people in the place, which is unbelievable considering how cool the restaurant is...not to mention the great wait staff, awesome cocktails, and very delicious food for a reasonable price. There is a definite swank factor here, so leave your sweatpants at home; unless of course, you're going for their pajama brunch. Shhhh, it's a secret.
Akash Sharma's profile photo
Akash Sharma
7 months ago
Awesome food with top-notch service. I'm vegetarian and my wife is pescetarian and we found plenty to enjoy. We will definitely be back...
Carl Magnuson's profile photo
Carl Magnuson
a year ago
First, the food was good, really good. The low rating is because of the bar tenders. If I order a drink off the specialty cocktail menu surely one of the two bartenders should know how to make it. They looked it up in a book and then had to get the manager to show them where the right liquor bottle was. We were one of two tables eating, but the service was still really slow.
Janelle Braun's profile photo
Janelle Braun
a year ago
Great addition to the Austin restaurant scene! The staff is spot on and I can't wait to try the other half of the menu. The bacon & egg ravioli and salad with champagne vinaigrette were a perfect start, and the habanero margarita is a must try - we were a bit skeptical because we typically like a simple margarita - this was fresh and excellent! We followed that with the Margherita pizza as a side which was the biggest surprise of the meal - the crust was super thin, crispy but not over charred and the tomato sauce had great flavor - one of our favorite pizzas in town. Also made for great leftovers. For the main course we tried the diver scallops and hanger steak. Both were very good...would have liked to see a few greens with the scallops, but overall was very pleased, and by that point full. Can't wait to go back!
• • •
Jenn Taussig's profile photo
Jenn Taussig
a month ago
Service was terribly slow, took over an hour from the time we arrived to the time we got our food. The bartender taking of us was very unapologetic and didn't seem to really care. Overall, food was okay. The smoke salmon was funk, dried out and very old. Pretty unimpressed overall.
Response from the owner - a month ago
Dear Jenn We understand you did not enjoy your experience here at The Bonneville and for that we apologize. However we would like to put some context around your review. Your group of 10 joined us for Mother's Day Brunch. We had a full book that day, a very stressful day for the service industry across the board. You did however, have a dedicated server who took very good care of you according to your group that day. Many of your group ordered entrees that have a longer "cook time" including a well done steak. Your food took 35 minutes from the time the order was placed to leave the kitchen, not great but acceptable considering the entree options/fire times. Your group made it clear that you were extremely unhappy with the amount of time it took. Our manager visited your table several times and in the end we comped all of the food at your table (took it off your check) in an effort to right the situation. You paid for your drinks and left zero tip for your server. We are not perfect but we do our best to make things right. In light of this we feel that a two star review is both unfair and unwarranted. Jennifer The Bonneville
Nicole Shults's profile photo
Nicole Shults
12 months ago
My husband and I visited The Bonneville this past Saturday evening (July 5 2014). It was our first time in Austin, and after wandering around the downtown area for awhile looking for a more upscale place that wasn't Tex Mex or Mexican, we found The Bonneville. I was admittedly a bit hesitant, because to a non-foodie like me the menu was a bit intimidating. However, we eventually decided to give it a try and I'm glad we did! Overall, we had a very pleasant experience. The food was definitely the highlight of our visit; my husband had the steak and I had the chicken. Both were cooked to perfection (his steak was med-rare) and were served with excellent sides; in fact, my husband still hasn't stopped raving about the heirloom tomatoes. The portion size was perfect as well. The only thing keeping this from being a five star was the wait time. When we arrived, the place was relatively quiet; less than half of the tables were occupied. We were greeted and seated promptly by the hostess, but then waited quite long for the waiter to make his first visit. Drinks (water and a beer) took an equally long time to arrive. After we ordered dinner, the food did arrive in a timely fashion. The location was nice; we sat outside and had a nice view of the Congress Avenue bridge. For our first experience in Austin, it was a very pleasant start to our evening. Would definitely recommend!
• • •
Syl C
2 years ago
I visited The Bonneville for their Superbowl event and had a great time! My friend and I sat at the bar to watch the festivities, and ate pizza and other items off of their Superbowl menu. Everything we ate was delicious and fresh, I especially liked the pizza. We also had some drinks which were also tasty and potent. The thing I liked the most was the service, which was a stand out. The bartender was friendly and fun to chat with, and gave us free shots when a certain team scored (sadly they lost). The chef and kitchen staff ended their evening at the bar, chatting with customers and the bartender. I had a wonderful time and I will definitely be back!
• • •
Kris Umlauf's profile photo
Kris Umlauf
2 years ago
The Happy Hour is one of the better ones in town in terms of value. Cocktails are $3.00 off, flatbread pizzas are half priced and several appetizers are $5.00. Best of all, you can get the happy hour special pricing while seated at a dining table (it’s not “bar only). I started with the roasted carrot, fennel and orange soup with chili oil ($5 happy hour priced). The soup was the star of the show: a unique take on the traditional chilled carrot soup, with the zesty drizzle of added heat complimenting the tangy citrus infused carrot soup. Despite the strong flavors of chili, fennel and citrus, they somehow complimented each other perfectly. For my entrée I chose the exotic sounding Tarte Flambé Pizza. Their pizzas are described as coming from a wood grilled oven, but they are not really pizzas in the traditional sense; they are flat bread pizzas. I was expected a thinner crust but this was cracker thin and charred at some ends. The flavors were good (who can resist smoked bacon and caramelized onions?) but overall the pizza would have been disappointing if I had paid full price. For dessert I had the sticky toffee bread pudding with a bourbon caramel sauce and it was the crown jewel of my meal. They know how to do a dessert!
• • •