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On The Border Mexican Grill & Cantina
Mexican Restaurant$$
Today 11:00 am – 11:00 pm
1 follower|345,210 views
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1401 Broadway Mall Broadway Mall Hicksville, NY 11801
1401 Broadway MallUSNew YorkHicksville11801
(516) 342-7777ontheborder.com
$$Mexican Restaurant, Tex-Mex RestaurantToday 11:00 am – 11:00 pm
Monday 11:00 am – 11:00 pmTuesday 11:00 am – 11:00 pmWednesday 11:00 am – 11:00 pmThursday 11:00 am – 11:00 pmFriday 11:00 am – 12:00 amSaturday 11:00 am – 12:00 amSunday 11:00 am – 11:00 pm
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On The Border Mexican Grill & Cantina in Hicksville, NY serves delicious dishes inspired by South Texas and Mexico.
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Review Summary
3.7
28 reviews
5 star
11 reviews
4 star
7 reviews
3 star
3 reviews
2 star
4 reviews
1 star
3 reviews
Casual restaurant chain featuring Tex-Mex standards such as fajitas, burritos & grilled meats.- Google
"This is the best Mexican Restaurant I have ever been too, the food is amazing."
"I ordered steak fajitas."
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All reviews
Aleya Jung's profile photo
Aleya Jung
2 weeks ago
Not the food, we are Hicksville residents and frequent this location, but this time ... Very dirt indeed, cigarette bids on the dining floor, food on the floor, very very dirty, we inquired if they had a busy day, regardless they should be constantly cleaning up, we ended up eating , no other place to go and we were a party of 8
Response from the owner - in the last week
Thank you for your review. We apologize for the negative visit in our restaurant. Your experience is always our important to us and your feedback will help us improve operations. Please contact our Guest Relations Manager at 888-682-6882 Monday – Friday 9am-5pm Central Time or online at http://www.ontheborder.com/contact-us.aspx Thank you.
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Dinesh Kumar
a month ago
Wrost service ever !!!! Took 1 hour for just my appetizer.. McDonald's much better then this
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J. Miller
a year ago
good mexican/american chain food...have been there several times and haven't had a bad meal there as of yet..typical chain atmosphere, families and the possibility of getting loud in there, but again, it's a chain that happens to have good consistent food....check it out, i think you will be pleasantly surprised as to how much your gonna enjoy...and good menu selections and the drinks from the bar are always on point.!
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Danny Gorman
a year ago
Good food and even better margaritas. I'd recommend starting with the appetizer sampler as you get a nice combination of nachos, quesadillas, and flautas. For the main course, try the fajitas or the enchiladas suizas. The classic margaritas is always a solid choice for drink, or be a bit more daring and try the margarita/sangria mix!
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Stratis Minakakis
9 months ago
Was last here 2 years ago. I will start by saying I got food poisoning here and no it wasn't some small stomach ache I threw up till I could see all the bones in my face and hands and had 103 fever for 2 days. Let's move on to my experience. I had been to on the boarder in the past and it was good food at a good price. We stopped in after a trip to ikea. The place was basically empty with only 3-4 tables. They sat us at a table next to the kitchen for no reason. I spilled a glass of water on table and it went on an empty chair and all over the floor. The waitress took a dirty rag wiped the table then threw it on the floor to cover some of the spill. Our menus had food stuck to them which glued the pages together. We asked for new menus which where wiped down before handed to us with another dirty rag. At this point I'm at fault because we should have left. I ordered steak fajitas. As I ate I felt a crunch in my mouth followed by a terrible texture and taste. I was able to spit out half a piece of steak that had some slime inside it. The other piece of steak came out 9 hours later after throwing up for 3 hours as soon as it did I stopped throwing up and moved on to high fever for 2 days. DON'T EAT HERE!
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Response from the owner - 9 months ago
Thank you for your review. We are so sorry to hear that you had such a poor experience. Please contact our Guest Relations Manager so we can get more information about your visit. 888-682-6882 Monday – Friday 9am-5pm Central Time or online at http://www.ontheborder.com/contact-us.aspx Thank you!
John Villanueva
11 months ago
Went here a few years ago and had an excellent time. The food was great, and the service was too. Went here last night hoping for a similar experience, but was let down. They had definitely changed some of their ingredients in their entrees, and went cheap on some of them. The food was not on par with what I experienced last time around, and it wasn't even on par with Chipotle, which is half the price of this restaurant. I think for what you pay the quality of the food should be better. It definitely was worth the premium last time out, but not now. The place seemed understaffed as well. Too few waiters handling too many tables. Last time out the service was excellent, but this time it was poor. It is not the waitstaff's fault, they are just being asked to do too much, or their system of managing their staff is inefficient. All in all, I spent over 50 bucks for something Chipotle does a lot better for 25.
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josue pichardo
a year ago
This is the best Mexican Restaurant I have ever been too, the food is amazing. The Guacamoles is great and the sauce for their tortilla chips is nice and spicy. You do have to wait a bit to be seated, but it’s worth the wait. For true authentic Mexican food come here, you won’t be disappointed.
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Ruth Tarlow
2 years ago
I was very unimpressed with this restaurant for several reasons: 1. We wanted to be seated outside at 6:15 PM on a beautiful sunny evening but was told they just closed the outdoor seating! 2. We had to wait an additional 10 minutes for a booth to be cleared. We looked around and there were already at least 5 already cleared booths, so not sure why we had to wait. 3. After diners left, nobody came to clear the tables. When we left, there were at least 10 tables that sat with dirty dishes, etc. It looked sloppy and dirty. 4. The ladies room was disgusting. The toilet paper wasn't attached to the wall. The sinks were both clogged and filled to the brim with water. I will NEVER step foot in this place again. If the dining room is managed so poorly, imagine what the kitchen is like?
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