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Standard TV & Appliance
Appliance Store
Today 11AM–6PM
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3600 SW Hall Blvd Beaverton, OR 97005
3600 Southwest Hall BoulevardUSOregonBeaverton97005
Appliance Store, Electronics Store
Appliance Store
Electronics Store
Mattress Store
Today 11AM–6PM
Sunday 11AM–6PMMonday 9AM–9PMTuesday 9AM–9PMWednesday 9AM–9PMThursday 9AM–9PMFriday 9AM–9PMSaturday 9AM–7PM
Standard TV & Appliance is Oregon's leading appliance and electronics retailer. We're proud to be able to provide a local alternative to the big box stores.
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Review Summary
59 reviews
5 star
26 reviews
4 star
3 reviews
3 star
7 reviews
2 star
5 reviews
1 star
18 reviews
Roomy, veteran business showcasing televisions, stoves & mattresses plus new & used appliances.- Google
"Two experiences to illustrate the customer service excellence at this store."
"As this was my first time using Standard TV, I did not know what to expect."
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Sing PaPa
2 weeks ago
Agreed with Aaron. People are nice and very helpful, price is a bit high but is a one stop shop solution... I did not end up buying, no pressure... good selection.
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Jason Engilis
3 months ago
Two experiences to illustrate the customer service excellence at this store. First experience- my wife and I needed a new fridge because our old one died a few summers ago. A salesman helped us find an affordable replacement that fit the space and sent it that day. Later I saw it advertised for less. With a phone call, the price was confirmed by an employee at Standard and Standard sent us a refund for a few hundred dollars. Beside the savings of the price discount we also saved money on groceries that didn't spoil. All due to excellent customer service. Second experience (shortened) -my wife and I bought a mattress to replace an aging tempurpedic. Deal included mattress protector and box spring thrown in as well as a price thousands less than the retail price. Loved it. Mattress broke 6 months later. Standard helped us with The manufacturer to claim warranty refund, at that point the manager Sai got personally involved in helping with communication between the different parties involved. The mattress was discontinued and an exact replacement was unavailable, which was nobody's fault. Standard shipped a similar mattress but one step down in quality at no cost to us (it was all they had). We did not like it at all, and my wife was about 8 months pregnant by then. Two horrible nights later we both went back to Standard and tried another mattress which was in the store and paid the difference at a significant discount. New mattress was shipped that afternoon at no cost. After 21 days I realized it was too stiff for me to sleep on my side but otherwise we liked it. As per the comfort guarantee we wanted a more plush mattress....which wasn't in the store to try. Manager ordered an excellent mattress to be brought in from another store so we could try it and he would offer a discounted price. We decided to replace our mattress with the same one we had but in a plush version. Total cost: $59 delivery. It was a difficult situation to be in and buying a mattress is a tough personal decision which involves finding something that makes two people happy and high end mattresses aren't cheap. Perry Palo and the manager Sai bent over backwards to make sure we were both happy in the end. They were patient and VERY willing to help my wife when the first replacement was making her very uncomfortable. In the end both stories show a commitment to customer satisfaction at a cost of time (spent a lot of time working through the steps) and cost (discounts, a free same day delivery...etc.). I'm very glad we stuck with it because in the end they proved that our satisfaction mattered and we were happy. Just try getting that kind of customer service anywhere else. I doubt there are many retail stores that would display such patience and commitment to the customer. People don't often write enough good reviews but the least I can do to pay them back is to show others the kinds of stories that don't always make it to a review site. Their customer service ethos make a very good argument to continue to buy other appliances there...water heaters, washer driers, TVs, stoves, dishwashers etc...
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pork lover
5 months ago
I've spent approximately 10,000 dollars in merchandise at standard TV and will never purchase anything from there again. If it was possible, I would rate them negative 10 stars but since that's not an option then I'm left with the one star rating. Standard TV prides itself as being service oriented and better than a big box store, however, it's just an act. I recently purchased an appliance there which failed immediately on installation. They requested that I go through the repair process with a certified manufacturing technician and after several visits 2 different technicians stated that the appliance needed to be repaired. When I went into the store to discuss matters face to face, I was treated like a nuisance. After the first failed service attempt, I followed up w the assistant store manager who was extremely condescending and basically read me the back of the pink receipt and redirected me to the service department and basically told me I could not get a refund. After the third FAILED service appointment, I requested that the appliance be returned and left several voicemails as of November 26th. I still haven't heard back from the sales department. They obviously don't care. I left at least 3 voicemails with a Customer relations and each phone call went directly to customer relations. An exchange is no longer an option. I guess I'm left taking this up with my credit card company. I'll be shopping at best buy in the future. OWNER-- Please don't tell me to contact Customer relations. I already did and never had the courtesy to speak them directly and I never got a phone call back Don't buy from Standard!
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Aly Ferris
7 months ago
My 60-year-old dad had a really terrible experience trying to buy a TV from this store. He bought a Samsung, took it home, and after 2 weeks it stopped working. He called Standard TV & Appliance and was told that it was after their 7-day return policy, so he'd need to take it up with Samsung (who gave him the name of a TV repair shop in California and said that was the best they could do). My dad took the TV back into the shop to see if looking at it would help them, but they didn't do anything for him other than Googling "Samsung red light flashing." My dad is a sweet old guy that lives alone, and he's not technologically savvy at all. I'm disappointed that a store claiming expertise in electronics couldn't help him more than this, and that they have such a poor return policy.
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Response from the owner - 6 months ago
Thank you for your feedback, we're sorry to hear about your poor experience that does not conform to our prompt service. A customer's great experience is always our #1 goal and we want to avoid any re-occurrence of less than best service. We would love a 2nd chance to prove what over 99% of our customers experience by having you contact our Customer Relations at kcoffman@standardtvandapp…. Thanks again for you feedback. We look forward to working with you to resolve your concerns.
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Aaron Krug
a month ago
Friendly and helpful. Knowledgeable about their products. Quick service. A bit pricey but you see where the money goes.
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Leissa Gebert
2 months ago
Worse service EVER! It's been almost a month and my dishwasher is still not fixed. They don't call back when they get a part in; so I have to call and ask them if it came in. Twice they sent a guy out with the same WRONG part. Trying to get through on the phone to the service department is a joke. Their online scheduling works sometimes and sometimes not. Now I'm just trying to get my money back for the first service call since they can't seem to get their act together sufficiently to finish the job.
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Eric Foote
4 months ago
For delivery they call between 7-9 am and assign you a 3 hour, non-negotiable window. Otherwise very friendly service overall. Update: they were nice and came early so it would not interfere with our daughter's naptime.
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Andy Schuhmann
7 months ago
A special thanks to Eugene from the Beaverton store many years ago for communicating with us the cost analysis benefits of a extended warranty. Today Serafin from Standards repair dept came out and repaired our dishwasher. This service call would of cost us almost half the price of our $900.00 dishwasher. Sefafin gave us a window early this morning when he was to be here and arrived early! He was very professional and in my opinion an expert and was prepared with all parts. With employees like these two outstanding individuals its no wonder that they..set the standard.
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