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Isle of Capri Casino Hotel Lake Charles
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100 Westlake Ave Westlake, LA 70669
100 Westlake AvenueUSLouisianaWestlake70669
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3-star hotel
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Booking links sponsored. $78 incl taxes & fees
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Review Summary
421 reviews
5 star
300 reviews
4 star
239 reviews
3 star
182 reviews
2 star
121 reviews
1 star
100 reviews
Relaxed rooms & suites, plus 24-hour gaming, 3 restaurants, a hot tub & a seasonal outdoor pool.- Google
"Ate at the buffet, food was great for the price."
"Location is good, the rooms feel new and clean, and the service was great."
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chastity coats's profile photo
chastity coats
a week ago
We came here Saturday night. Had good time in casino went back to room. Pressed button on phone that reads "room service " only to be told there is no room service at this hotel. $229 for the night. NO ROOM SERVICE. Went down to lobby to order food at midnight. Long line of people. Two teenagers taking orders. Long wait later we got our food This really ruined our night
Response from the owner - a week ago
Thanks for taking the time to provide us with feedback from your stay, Chastity. We would like to learn more about your experience. If you have time, please contact our Director of Hotel Operations, Alanna, at 337-430-2309 or Thank you!
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Adam Gladu
3 months ago
Just went to the casino, but read that it was recently renovated. It didn't look the best but didn't k the worst either. The valet and staff were helpful. Dealers were very friendly and helpful. Honestly, I had a much better time here than the highly hyped Golden Nugget. I definitely felt like they just wanted to take my money, not even at least being friendly while they did it. All the table games are much more affordable which helps out with your money to time management significantly. It's located right off Lake Charles and has easy access to it and I-10. Definitely recommend it to friends.
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Response from the owner - 3 months ago
Hi Adam, we are so thrilled to hear that you had such a great time visiting us! Nothing makes us happier than to hear that our guests are having the best time possible while gaming with us. We appreciate your positive feedback and kind words about our staff. We hope to see you back again soon for another fun time!
Kevin Kipp's profile photo
Kevin Kipp
3 weeks ago
We took a trip to Isle of Capri for some late night gambling. First of all, the place reeks of cigarette smoke even though they have signs saying "we've improved our air filtration system" It's clearly not working. Second, in comparing this casino to the other two in the area, this one loses hands down. The only thing going for it, is the table games which start off at $5 minimum instead of $10. The service was worse, the game selection was worse, the free drinks provided while gambling are watered down, and there's no real good reason to choose Isle of Capri over the Golden Nugget or Lauberge
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Response from the owner - 3 weeks ago
Hi Kevin, we appreciate you coming to play and for your review. If you would like to talk in more detail about any of your experiences, we’re happy to. Please reach out if that is the case. Thank you for your time!
Jeremy Rhamy's profile photo
Jeremy Rhamy
a month ago
Nice room nice facilities. Good food at the restaurants in the hotel. The 3rd floor of the casino has the best slot machines. Overall I had a great time.
Response from the owner - a month ago
It sounds like you had a great night, Jeremy! Thanks for providing some feedback for us. It's helpful to hear about things we can improve on, as well as what we're going right. We hope your next visit is just as enjoyable. Good luck at the slots and have fun!
Danielle Jagneaux's profile photo
Danielle Jagneaux
in the last week
We came here specifically to eat at the buffet. Our kids were starving so this was the easiest to get them fed fast. The price was very good for a family of four to eat a buffet. There wasn't a big crowd, which was nice as we have young kids. I love the pasta station that you can customize your own pasta. There was an ok variety of food. The salad bar was meh. The catfish was horrendous, no flavor, dry and old. The fried shrimp on the other hand were amazing. The other various items just looked ok. Nothing really to write about. Any item with fruit on the dessert station had fruit flies on it. I get's hard to keep those things away, but if you have a problem, remove the offending items until you get them under control. It was disgusting! Fix the few issues and you have a winning buffet!
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Response from the owner - in the last week
Thanks for the feedback, Danielle! If you would like to speak to someone further about your experience dining with us, please give our Director of F&B, Fred, a call at 816-855-4156. Thank you!
Adam Jagneaux's profile photo
Adam Jagneaux
in the last week
Ate at the buffet, food was great for the price. Not a very overwhelming selection, could be much cleaner and upscale than what it's billed as. I'll go back, kids seem to love it lol
Response from the owner - in the last week
We appreciate you taking the time to provide us with feedback from your visit, Adam! We'll be sure to pass along your compliments and feedback. We're looking forward to seeing you again soon!
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Tisha Schultz
2 weeks ago
Have fun playing here. Bathrooms always clean rooms are nice and clean. Good choices for gaming. Only problem is the drink servers dont come around enough.
Response from the owner - 7 months ago
Tisha, you are just too wonderful! Thank you for taking the time to share your thoughts with us! We want all guests to have the best time possible while visiting us. We hope to see you again very soon!
Jeffrey Alexander's profile photo
Jeffrey Alexander
a month ago
Went just for the casino. It happens to be on an old 3 boat which is unique. The reson for the rating is that the place was a little run down compared to other casinos in the area. The floors are uneven. It almost seemed the laid carpet down on exsposed uneven planks of wood. The security guard checking ids was very up tight and came off as rude.
Response from the owner - a month ago
We appreciate the feedback, Jeff, and we'll be able to use it to get better. We're happy to hear that you enjoyed the unique fact that we are indeed a riverboat casino, but we wish we could have left a better impression on you, from the atmosphere to our service. We hope you'll decide to give us another chance to show you how fun & welcoming our property can be. Thank you for your time, and we hope to see you again.