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I think my lack of patience with one customer finally shone through because he got quite meek and apologized for his meager IT-skills.

This is the same guy who has RIPPED out the USB sockets from his laptop and complains that the USB connectors does not fit... 
Christian von Kietzell's profile photoDaniel Börresen's profile photoChristopher Vagnetoft's profile photoMikael Aspehed's profile photo
Those users relly put your "Serviceminded" to a test. :/
I TRY SO hard to sound nice and understanding but when the same people, again again shows ignorance it HURTS my brain.
Yepp, i know all to well. And you don't feel like giving that user a brand new computer if the old one is ruined by intention..
"Hmm I wonder if the cup holder is hidden behind this shiny metal thingiemabob..."
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