When the heck do I get the PDF (free) that I ordered at your site?! Reviewing options for a new group/campaign.
one plus one
Kevin Rohan: Todd,
I'll shoot you straight here. We've been having some issues with our store. Massive and bad issues from customers not getting download links to files disappearing on the store-side and having to be re-uploaded. One of the big projects we've been working on is a new store e-commerce package (set to go live in the very near future!!!) and it shouldn't have any of those problems.
In the mean time, I'll review your sales history and get you a download link here directly. Thanks for bringing this to our attention, and I hope your game night goes great!
Todd Crone: Ok, please let me know. I also paid for our base Aether ruleset and hoped something would magically show up today. Not such luck. Not in a big hurry but I would like to get what I paid for or get a refund. Thanks.
Kevin Rohan: Todd, We appear to be experiencing some technical difficulty; the message is stuck in my outbound mail box. This happens from time to time. I'm not sure why it does it, but there we are. If you can send me an email at firstname.lastname@example.org, sometimes that helps, otherwise we may need another address to send the email to. We'll get this figured out for you...it's what we do!