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Weekend Maids
Cleaning Service
Today 8:30AM–6PM
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San Diego, CA
USCaliforniaSan Diego
(877) 586-4800weekendmaids.net
Cleaning Service, House Cleaning Service
Cleaning Service
House Cleaning Service
Carpet Cleaning Service
Today 8:30AM–6PM
Wednesday 8:30AM–6PMThursday 8:30AM–6PMFriday 8:30AM–6PMSaturday 8:30AM–6PMSunday 8:30AM–6PMMonday 8:30AM–6PMTuesday 8:30AM–6PM
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Review Summary
2.7
40 reviews
5 star
10 reviews
4 star
5 reviews
3 star
4 reviews
2 star
4 reviews
1 star
16 reviews
"A few days later, a Dependable crew came and cleaned."
"No discount or consideration was given to me as an unhappy customer."
"Most horrible service around."
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Anna De La Cruz
in the last week
First off, I usually have a bi-weekly service that comes. But, I was in a bind so I thought, "since the reviews are good, why not try?" The receptionist was super rude and their policy is unaccommodating. They charge more than what I normally and did way less. They were super slow and the place barely got cleaned. -They send you an email that says SERVICE REQUEST as a confirmation for the appointment. -They have a policy to that cancellations have to be made 4 DAYS BEFORE but the reminder comes in an e-mail the night before at 7PM!!! -It's been so long that I can't remember the lady I spoke to after telling her that I thought it was a request not a confirmation, but she didn't care and wanted to charge me anyway... So, I let them in my home and it was the worst cleaning ever.
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Carmen Chestnut
in the last week
Horrible Service. We ordered service for the holidays. The cleaning crew called us THE DAY OF, to tell us they wouldn't make it, with a blocked number and no explanation. We had no one to call back and complain to because the office was closed. We left several voicemail messages and they called to follow-up on "the service" 2 weeks later. We told them what happened, the office said they wanted to get the cleaning crew's "side of the story". Really?? They Never even cared about offering any compensation to keep our business or for the inconvenience. Their recording states they charge the customers for cancelling with less than 24 hrs advance notice. Can I charge THEM for cancelling my service at the last minute? I wish! They later charged us for the "No service". We demanded our money back. Buyer Beware .Unorganized, poor customer service and they just downright Don't Care.
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Michele S
a week ago
Weekend Maids Agency is a great idea in theory, and they have always been very polite on the phone. However.... the maids are hit or miss. You never know if the maids who are booked will perform well when they get to your house, if they are honest, if they will show up on time, if they will try to change your date/time last minute, or if they will even show up at all. Once the agency books you, it's up to the maids to show up or not. I have had a few bad ones where they either don't call to confirm at all, or demand to change the time last minute, or they just don't show up at all. I have also had a few that actually call to confirm the date/time AND show up in the agreed time frame. You really do have to watch them carefully and tell them what and where to clean. Every time they come to clean, I have had to point out super obvious areas they completely missed, or "ignored". I call cleaning services when I'm way too busy to do it myself, and usually when I have guests coming, so timing is very important to me.
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Matthew Graham
in the last week
Do not use this company. I have used them six times on different properties and finally have had enough. Most recently, they confirmed an 8AM arrival with me the day before scheduled. The cleaners were a no-show at 11AM. After calling the service they had no answer for me as to why someone was not there and could only offer someone more than 24 hours later. Further, they thought a $10 credit would suffice for the inconvenience. At noon, I came across two people I thought might be the cleaners trying to enter my complex. Neither seem to speak English and they had no reason for just arriving. I allowed them to enter and clean, only to have them ask me for items, need to use my ladder, spending as much time on their cell phones as cleaning and they did not clean the floor boards, certain windows or the fans. Their idea of cleaning the fans was to brush the sides with a broom. It was over priced and not worth any of cost.
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Brittany Edyburn
a week ago
We ordered a move-out cleaning for a small apartment. The cleaners did not call us upon arrival or departure, they just went in and cleaned then left without a phone call or a walk-through. In addition, we we told them we were paying cash, but since they did not ever meet with us they charged my card that I had on hold. Not only did they charge my card without my permission, they charged more than the agreed upon price. I was able to get a refund for the differnce in price, and they gave me $10 off for the inconvenience. While I was happy that they fixed the situation, I was charged $90 by my rental company because the job was not done well and they had to hire their own cleaners to finish the job. Weekend Maids did not refund me any money for this, they simply offered a $10 off coupon for my "next cleaning." I was extremely dissatisfied with this company and I would not recommend Weekend Maids for a move-out clean. I cannot speak to their services for regular house cleaning.
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Vivian Goodell
in the last week
We tried several cleaners and were not happy with any of them, until Alix and Tina from Weekend Maids came along. We have 2 long-haired girls and a cat, my husband and I work very demanding jobs, and I have asthma, so having people who are reliably good cleaners is very important to us. They do a really good deep-clean, and are always happy to do extra, one-off tasks like cleaning the refrigerator. I am picky about the kitchen and the bathrooms, and they get everything just right! Very happy with Alix and Tina and would recommend them highly, and would recommend Weekend Maids to help you find cleaners who are reliable, diligent and easy to work with.
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Jessica Roxas
3 weeks ago
Horrible service. I made an appointment for a cleaning, confirmed three times (once by email, text, and phone call) and nobody showed up. I called four different times and they insisted she was on her way. An hour later, no one has yet to show up. I called and they said they would try to send someone else out but the customer service and communication has been horrible. Waste of time, money, and energy. Incredibly unprofessional and were inattentive to their mistake or making any corrections to it.
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Jessica Kubal
a week ago
When the "maids" showed up they didn't speak any English which made the whole experience harder. We had hired two maids, but only one showed up with her two adult sons - in a car with no license plate. It was just me and my 4 month old son there and it wasn't even our house (we had rented it for the weekend). I didn't feel comfortable with the situation at all and I couldn't have a conversation with the main lady because we couldn't understand each other. After they cleaned the bathrooms I asked them to leave. I tried to get a hold of the main contractor or scheduler multiple times by phone and email and never got any response from them. They got two stars instead of one because the main lady cleaned the bathrooms great, but the rest of the experience was HORRIBLE.
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