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Ventrica
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The Customer Experience Specialist
The Customer Experience Specialist

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Ventrica's posts

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We are delighted to announce that we’ve been shortlisted for the London & South East Contact Centre Awards in the categories of ‘Best Outsourcing Partnership’ and ‘Agent of the Year’! http://bit.ly/2rmSTV8

Well done to our McCarthy & Stone team, and to Elliott James respectively, who have been recognised for their outstanding performances over the last 12 months. The judging takes place over the next month with the awards ceremony at the end of June. Wish us luck!
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"Everybody is so different, different backgrounds, different interests - but it feels like it's one big family!"

Here at Ventrica we specialise in delivering customer management services for leading brands across multiple channels and languages.

We're passionate about our people and that passion is channelled into providing customer service and sales excellence on behalf of our clients and their customers.

If you're interested in joining our team of Ventricans, please send your CV to jobs@ventrica.co.uk

or/ to speak to one of our Business Development team, arrange a tour of our facilities or request a quote, please get in touch on info@ventrica.co.uk or call us on 01702 445860

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Have you explored how your customers are leaving online reviews to share their experiences? Recently published in Digital Marketing Magazine, check out our latest blog post to find out how you can maximise the returns from online reviews and why review moderation should be on your radar - http://bit.ly/2mwudef
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Change is catching up with the financial industry and processes are being scrutinised to ensure a better customer experience and improved customer care. Check out this article to explore changing customer trends, such as customer-centricity, the omnichannel experience and self service - http://bit.ly/2oAnFfJ #finserv
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Is Social Customer Care the new #Marketing? If you haven't already embraced social media, read Shep Hyken's latest compelling article on why its essential for your brand and customer experience - http://bit.ly/2qjmDkA | #contactcentre
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New: 15 Reasons Why Brand Advocacy is the Bedrock of Your Business. Despite being twice as valuable as your average customers, in the US, over 80% of companies are not using advocates in their marketing strategy, and 58% don't even know who their advocates are - http://bit.ly/2obOc2s
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What makes Ventrica different from other Contact Centres? We thrive on innovation, invest in our talent and technology, and become close partners with all of our clients to ensure they succeed. Find out more in an article published by InvestEssex, with more on our expansion plans - http://bit.ly/2mUFi40
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Find out more about how Ventrica is helping the UK’s leading retirement housebuilder, McCarthy & Stone, to maintain its 5 star rating and significantly increase footfall to its developments with 50,000 enquiries handled annually, 17,000 site sales visits and a 36% sales conversion rate - http://bit.ly/2oICgli #contactcentre
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Success Story! Find out how our client, VIVOBAREFOOT, is using outsourcing to service its global markets and boost business - http://bit.ly/2h9WUKV
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Is customer experience at the top of your company's agenda? New research has revealed that one-in-five British consumers boycott brands on the back of what is perceived to be a scandal or negative press - http://bit.ly/2oCWzmG
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