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PDX Logistics Ltd.
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You may already know that Pallet-Track are our national and European pallet distribution partners.But did you know they are not only delivering but thriving on more levels and in more significant ways than the vast majority of their competitor’s?

Pallet-Track are fast becoming a leading-light within their sector because they are a pallet network with a progressive and innovative approach to investment in technology, performance, customer service and growth and we are delighted to bring you the latest inside ‘track’ from them that describes this perfectly.

Some of the IT solutions and innovations Pallet-Track have been developing and implementing are not direct touch-points for customers, but they are fundamental in building upon the efficiencies and performance of the network as a whole, which inevitably means they are and will be real crowd pleasers. If you merely wish to skip the detail about network improvements and learn about the specific projects that apply to you as a customer of PDX, jump to;

GO2 ConnectIT, the new Customer Cloud Portal launching early in 2018.

The Customer Implant System, consignment generation and automated label generation software.

Our reaction to this news is clear: At PDX, we have been a Pallet-Track shareholder member for 7 years and we are consistently proud to be surpassing our client’s expectations via game-changing improvements like these that are rapidly revolutionising our systems and capabilities across our network. Thank you Pallet-Track!

Recent Projects from Pallet-Track

1. Central Billing
– Automated processing of inter-depot pricing via centrally billed purchase invoices and self-bills, including any price related queries.

The introduction of Central Billing resulted in simplified financial administration and mutually agreed and resolved queries pre-invoice via the Price Adjustment Requests (PAR) on the Pallet-Track Web System. Consignments are priced in accordance with the manifested data, the submission of discrepancies and relevant PAR’s follow in a timely manner.

2. E-Doc Customer Paperwork

Fully automated customer paperwork platform, improving productivity throughout the network.

Excellent feedback followed the implementation of the Electronic Customer Paperwork process. E-Doc is a digital customer paperwork solution designed to remove the pressures associated with manual document sorting throughout the Network.

Depots (like PDX) are able to scan the original paperwork once collected from the customer, or receive PDF’s via email which can be attached to the consignment. Customers utilising the Online Portal have the ability to upload and attach their own paperwork against consignments entered.

In all instances these documents transmit automatically via the software to the Hub system and the Delivery Depot, providing autonomous printing once the consignment is routed and driver runsheet generated.

E-Doc significantly improves productivity across the Network allowing members to share documents electronically and the software currently processes over 8000 documents daily all of which are seamlessly managed via the cloud.

3. Depot Scanning Software

Fast, accurate capture of scanning information on a modern platform.

This new scanning solution is available on both Intermec and Motorola hardware and provides long range capability, increased functionality and a modern touch-screen interface.

Enhancements to the discrepancy process includes photo capture capability and simplified yet detailed submission of pallet dimensions. These improvements have refined and completely revolutionised the discrepancy process throughout the network

4. Proj-X

Proj-X will ensure we have a clear and concise technology roadmap as we drive into an era where current technologies will constantly be overtaken by new, more dynamic software.

A long term partnership needs investment – in time, money and resource. We have the continued commitment of our technology partners who have invested heavily in the Azure Cloud providing modem technology and world class disaster recovery management.

Following this significant investment in Microsoft Azure Cloud technology a new style of working. With simplified workflow and easily deployed enhancement will be unveiled to all (network) members during 2017/2018.

5. ETA

The ETA concept is an essential component within the distribution sector to fulfil customer requirements. These planning tools will deliver ETA information throughout the network along with superior vehicle utilisation and cost visibility, providing accurate information and improved customer service.

The ETA concept has its own complexities and as we explore the current system and proposed software development, it became clear in order to achieve the best, most flexible and accurate solution we needed to design and deliver much more – ETA was simply the end product.

Development is already underway to modify all necessary elements, providing not only the accuracy as mentioned – but improved tools to enhance the user experience for both depots and their customers.

6. GO2 PlanIT

Next generation planning tools to help drive efficiencies, provided detailed reporting and deliver ETA information to all members whilst ensuring excellent customer service standards.

The ETA concept is an essential component within the distribution sector to fulfil customer requirements. These planning tools will deliver ETA information throughout the network along with super vehicle utilisation and cost visibility, providing accurate information and improved customer service.

“[Pallet-Track’s] Aim is to provide customers with an accurate ETA solution unparalleled in our sector”

Enhanced planning tools along with a fantastic ETA solution will provide the entire network with significant benefits, including cost-analysis tools, simplified job allocation and control tower view of live statuses, all of which improve inter depot and customer service standards.

7. GO2 ConnectIT

Introducing the all new Customer Cloud Portal – ConnectIT

In January 2018 Pallet Track will launch the new and exciting Customer Cloud Portal. This modern, user friendly software will enhance the user experience for customers and provide excellent tools and reporting functionality.

In a world determined by technology customer demands are ambitious and these new, exciting features will exceed their expectations. ConnectIT is certainly the gateway to providing customers with superior tools to manage consignments, boasting clear and concise visibility or status updates and dynamic reporting functionality, satisfying the analytical requirement of the customer.

ConnectIT is a flexible based internet based software solution making it compatible across multiple hardware platforms.

Development work is already underway and we will continue to work closely with our technology partner to redesign and deliver this fantastic new product.

8. GO2 Mobile Workforce

The new Android Workforce solution includes defect management and sub contractor application.

Mobile technology in transportation provides those in our sector with data our predecessors simply could not obtain. In a world governed by technology, we are all dependant on constant connectivity with drivers, assets and cargo. Consequently we must continue to incorporate new technology into our businesses to maintain long term stability and secure continued growth

The current mobile solution delivers exceptional results and will continue to function into the future. However, we must think ahead, so during the next twelve months we will redesign and upgrade our mobile software to current android technology. Whilst the existing Windows Operating Software will continue to function without issue, we must ensure the integration of android technology is seamless.

The Zebra TC56 Android Device will host the new android application and in addition we will develop and launch a Sub Contractor App compatible with smart phone technology. These developments will allow us to integrate with other business applications reduce deployment costs, upgrades will become easier and it will simplify workforce training.

9. Customer Implant System

This implant software permits orders produced on customer own systems to be imported into ConnectlT, creating consignments and allowing automated label generation.

The software will not form part of the impending GO2 system and will be an optional feature. However this IT solution will be invaluable to some customers preventing duplicate data entry therefore improving productivity.

Why not head over to our MD’s blog about how much PDX and the broader logistics sector have developed to meet demand over the past two and a half decades in ’25 Years in the Logistics Business, it’s Not All Black and White Except the Hair Colour’
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PDX sees ‘Organic’ Growth (but not in the way you might think….)

So this spring our warehouse and distribution has quite literally grown…… Organically! As of March this year, we have become a Certified Organic Warehouse and Distribution Centre.

It all a started a few months ago when we received an enquiry from a customer looking to warehouse and distribute pre-packaged organic products coming in from Sri Lanka. In order to bring organic certified products into the UK you need your warehouse partner to be organically certified too. Never one to shy away from a challenge we started investigating the requirements to achieve the necessary status. Fortunately we are also working towards the British Retail Consortium standards for food storage and distribution and a lot of the necessary requirements are present in both.

After confirming to our potential new customer we believed we could meet the standard we received an auditors visit from the friendly and very helpful Organic Food Federation. Their comprehensive auditor assessed our documentation, procedures and processes to ensure they and the warehouse operation met the high standards expected to house and distribute organic products.

Following our successful audit we are now in the process of extending this to become accredited in ‘processing’ organic products. This will allow us to offer our organic customers relabelling and repackaging options on all their goods, helping them reach a wider market.

If you’re asking yourself why organic?

As our friends at the OFF explained, organic production is fully sustainable and environmentally sound. There is an increased awareness of the importance of sustainable methods of food production which reduce the detrimental impact on the environment.

There has been a considerable growth in consumer demand for organic products which is reflected in the increase in organic commodities found in the marketplace.

Organic produce is traceable from the farm to the fork because at every stage of its journey it is inspected and certified. This ensures the integrity of any product marketed as organic.

PDX is proud to become a key part in the chain of this growing industry and hopes to help many more organic companies warehouse and distribute their products in the UK.
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Sleep Easy, PDX’s New Warehouse Security System is Looking After Your Stock

Not content with our standard CCTV and having immediate police and fire response through our 24 hour remote monitoring station we have just installed a new ‘super-duper’ camera system. 14 new cameras have been set up providing high definition recording around the perimeter and within the warehouse. With excellent night vision capability, the new additions to the PDX security kit are second to none.

And here’s the fun bit. Each camera can be remotely accessed using the secure login software. This means our monitoring and management team have 24/7 coverage of the warehouse wherever they are.

The really really cool bit is that the cameras come with motion detectors so we don’t have to be watching all the time. We set the times we are not on site and if the camera’s pick up movement they send a message to the monitoring team to inform them. Being in such a secure location we don’t expect too many late night messages but if we do we are instantly ready to see what’s going on!

Next time you visit the warehouse, be sure to check out the new big screen TV in the office which displays all the new cameras and their HD coverage!
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The importance of making a good first impression online

Last year we decided to re-brand PDX and introduce a new website and I am very pleased we did. The re-design has produced a tenfold increase in visitors and genuine enquiries, some of whom are now customers utilising our warehousing, fulfilment and distribution services. It astounds me how straight-forward the ‘move’ was. Compare that to the process of selling my house – another major move I’ve been involved in this year – I would be forgiven for feeling a little exasperated.

Unlike selling a house, we could control and influence our web and content whereas the house sale is in the lap of the Gods (or Estate Agents as we call them), who are good, but where are Kirsty & Phil when you need them?!

Meanwhile, I have learnt a lot about the importance of Curb Appeal because it’s a well- known fact that first impressions count, so I’ve kept the driveway, flower beds and grass all neat and tidy and waited for people to flock to view. But despite my best efforts it was more of the odd flutter than flock! By comparison, our websites refreshed ‘curb appeal’ has had the desired effect.

So why is it so many businesses who are trading online still have such poor curb appeal?

Remember back in the mid-nineties when websites were a bit of a novelty? They didn’t really serve much of a purpose and, all things considered, were pretty hideous to look at. Common design features were primary colours, flashing letters and poorly made pictures. As the web has evolved considerably over the last couple of decades, site design and functionality have changed massively, too. Unfortunately, (and surprisingly) there are some websites that are still stuck in a bit of a time warp.

Let’s face it. Out-dated and poorly produced websites are not going to create the impact they need to sustain the visitor beyond that negative first impression (which is 2 seconds or less of arriving on the website) before they go elsewhere. Not only because consumers have become much more savvy and discerning online, but because we all have this innate ‘judge a book by its cover’ mentality.

It really is not enough to just be online – you need to have a presence, to showcase something that is both appealing and full of sustenance at best. Otherwise your ‘shop window’ will be as underwhelming and static as my house sale has been lately!

Does your website have ‘curb appeal’?

Our core business concern is being the best service provider we can be to the variety of business that have come to trust and rely on us as business partners. As part of that trust and responsibility (especially for the online order fulfilment side of the business), we wholly become our clients brand ambassadors. That is how tightly our relationship is tied to one another. So to be completely frank with you, the better our customers do, the better we do. And sometimes all it takes is small steps to achieve big changes.

The fact is, today, with more than 90% of buyers shopping online, that curb appeal or shop window is a virtual one. (I guess we need to call it ‘cyber appeal’ now, and ‘web-window shopping’?). The speed at which we make these snap judgements / first impressions online are much the same as our offline ones. A whole world of choice has opened up to us now and our attention spans have become smaller as a consequence. Therefore, it has not become increasingly important, but essential for online businesses to put their best foot forward and present themselves and their wares in the most appealing and attractive way they can.

You are your best brand ambassadors for your business.

So whilst you are exceptionally good at what you do and very adept at selling your product or service face-to-face, you are next to useless with a camera, hopeless with designing a logo or building a website, no nothing about Googles robots and spiders or SERPS (Search Engine Results Page Snippets) then you need to call in the professionals and let them give your business the face-lift and performance boost it needs and deserves.

What putting our best-foot-forward has done for us…

…it has been nothing short of a success. It has not only reinvigorated our brand and our bottom-line, but it’s the little things that our new solid, professional and appealing first impression gives to our sense of pride and ambition in our business and our day-to-day activities.

Talk to us today if you would like us to put you in touch with our web designer for a free website or SEO review.
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Reviewing Your Distribution and Warehousing Operations: Getting to the Bottom of the Bottom Line.

In today’s increasingly competitive and politically uncertain climate, there has never been a more important time for suppliers and retailers to focus their attention on the bottom line of their operations and to review or respond to any potentially destructive or negative influences on the company’s objectives and projections.

Many Operations Managers are rightly being asked to reduce costs or better yet, increase productivity and efficiency and lower cost at the same time. Easier said than done! Which is why many clients have sought help from PDX in reviewing aspects of their operational structures, either on a consultative basis or by bringing their operations to us. It is important to any organisation to periodically review its operations and its operational structure to support its mission and objectives, and know if the financial reporting mirrors the reality.

Reduce-operational-costsWe are thankful for the hundreds of direct-to-customer clients we have had in the past 25 years and our mission is always the same – to assist your company in becoming more profitable by increasing efficiency, reducing costs and at the same time improving customer service.

In fact, in January and February 2017, PDX is offering a free ‘operational overview review’ to companies considering outsourcing any part of their operations to us. For that same period we are also offering new clients *7 Days Free Storage to help the bottom line right from the start. Contact us for more information.

The key to an efficient warehouse and distribution operation is strong data.

You can’t improve something you haven’t measured. Good data will help you understand exactly what’s going on, how long it’s taking, and at what costs. This will help you to implement a plan for continual process improvement within your operations.

PDX through experience and knowledge have outlined warehouse and distribution center improvement strategies that are offered up for consideration because we know and appreciate all clients are different. We have been successful in lowering the cost per order, increasing / decreasing storage capacity, looking at inbound and outbound freight and improving service levels and turnaround times by implementing these strategies with clients. All to ensure our clients get ‘Value for Money’.

Warehouse Automation & Technology

Warehouse-automation-and-technologyAs labour becomes costlier, and as companies struggle to find qualified labour for the warehouse, companies should investigate how warehouse automation can help to reduce cost and improve efficiency and throughput. Companies need to evaluate each process in the warehouse and determine what touch points and processes can be eliminated by equipment.

Inventory Management in the Warehouse

Effective inventory management is the single most important tool to improve customer service and reduce cost of operation. Companies must look at the critical key performance indicators (KPI’s) and report to management on a regular basis. These KPI’s will assist you with determining the slow moving inventory that is negatively affecting margins, needlessly consuming excessive space in the warehouse, and hurting customer service.

Warehouse & Distribution

With some companies coming out of a less than perfect holiday season, there is a real need to increase productivity without having to make major capital purchases to do so. Discover ways to reduce your warehouse cost per order, increase capacity without expansion and improve service levels.

Business Systems

Order management, warehouse, e-commerce and inventory management systems are at the heart of the company. These systems affect the productivity and sales of all departments including merchandising, marketing, fulfilment and contact centre. Investigate ways to plan for, select and implement effective business support systems.

Alternative articles you may find useful in your business review;

Is it time you considered outsourcing your online order fulfilment?

Warehousing and Distribution: Ownership vs Outsourcing
Want More from 3PL Fulfilment than Just Pick and Pack? Episode Two: Geeta’s Foods

Contact us today for your free operations review overview (limited to enquiries in Jan and Feb 2017), or if you require a more in-depth consultation with one of our experts, please contact us in the first instance.
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The Gift of Giving: A Responsibility We Choose to Standby
As we are now back to ‘normal’ after the holiday season (whatever normal is!!), I am proud to report, that for many years at this time of year, myself and my staff have raised much needed funds via challenges such as the Costa Rica Cycle Challenge – Coast to Coast 500 km, with fellow Director Claire Norton. Saddle sore but £8.5K raised for Jarjari School, or donated to an eclectic assortment of charities ranging from Homeless charities, Cancer charities and the RSPCA.

However, their ‘normal’ at anytime of year is the constant battle to raise much needed funding and our ‘gifts’, albeit small, help. And as long as PDX continues to make profit, it will continue to give to charities at this time of year.

Why? Looking outside from my warm office at the heavy rain I cannot even begin to understand what it must be like to find shelter from the cold and wet with only a little clothing and a thin sleeping bag for warmth and a damp cardboard box as a mattress. Yet we comfortably off folk, still find something to complain about during the season of good will and over indulgence. Funny world we live in!!

This year, in place of giving customers gifts and cards (I hope you don’t mind!), we instead sponsored 50 Christmas day lunches for the Crisis homeless charity who also provide showers, clean clothes, warmth and much needed friendship for anyone who is out in the cold this Winter. We have also on your behalf given a donation to the RSPCA, at a time when their resources are most stretched too.

Happy New Year one and all,

Best Wishes

Geoff Morgan
Managing Director

Hi Geoff,
That’s really generous of you, thank you very much for thinking of us. Without donations from the public and companies like PDX, we wouldn’t be able to continue our vital work. Your donation will definitely help animals in need this Christmas.
Leanne Copp
Corporate Account Manager
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Pallet-Track (Our Logistics Partner) Raises £20,000.00 for WellChild

Following this incredible fundraising achievement by Pallet-Track and our fellow network members, Elaine Anderson, from Pallet-Track contacted us to share the great news;

"(We) would like to thank our members and sponsors for their commitment and continued support to our annual chosen charity partner.

We truly appreciate the continuous support and your very generous donations; the gratefully received contributions have dramatically helped increase our donation to Wellchild, with the total beating the £11,000 raised in 2016 by some £9000.00".

The following is a copy of the Press Release.

Leading logistics company Pallet-Track has raised a hugely impressive £20,000.00 for its nominated 2017 charity WellChild, in support of its work caring for children with serious illnesses and complex care needs across the UK.

The Wolverhampton-based firm raised the money through a host of fundraising events throughout the year, with the total beating the £11,000 raised in 2016 by some £9000.00.

WellChild, whose patron is Prince Harry, helps youngsters with exceptional care needs to live at home with their families by supporting them to leave hospital, providing a network of home care nurses and carrying out bedroom and garden makeovers to create safe and practical living environments.

Pallet-Track’s golf day, which was held at Morley Hayes Golf Club, Derbyshire in the spring, raised £9,735 towards the total and with a host of other annual events such as the Family Funday and the Pallet-Track Gala Dinner also contributing towards the final figure.

Pallet-Track, which was founded in January 2004, chooses a charity as the main recipient of its fundraising efforts every year.

Founder and managing director Nigel Parkes said:

“To raise this much money for such a worthy cause is an exceptional achievement. Our company’s success is built on teamwork and the same goes for our charity exploits, too. We know we can rely on the support of our staff and our 85-strong member network for our fundraising and that’s been demonstrated again by this impressive total".

“The support WellChild provides is invaluable to children and families and we’re delighted with the final figure raised.”

Kate Acutt, senior fundraiser at WellChild, said:

“Thanks so much to Pallet-Track for their fabulous fundraising for WellChild and all the hard work the staff have put into raising such a great amount of money. You can be sure that all the funds raised will be used to support seriously ill children and their families across the UK.”

For more information about Pallet-Track, visit www.pallet-track.co.uk. For more information about WellChild, visit www.wellchild.org.uk.

For more charity fundraising projects we have been involved in, visit PDX's fundraising story's page here. 
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Reviewing Your Distribution and Warehousing Operations: Getting to the Bottom of the Bottom Line.

In today’s increasingly competitive and politically uncertain climate, there has never been a more important time for suppliers and retailers to focus their attention on the bottom line of their operations and to review or respond to any potentially destructive or negative influences on the company’s objectives and projections.

Many Operations Managers are rightly being asked to reduce costs or better yet, increase productivity and efficiency and lower cost at the same time.
Easier said than done! Which is why many clients have sought help from PDX in reviewing aspects of their operational structures, either on a consultative basis or by bringing their operations to us. It is important to any organisation to periodically review its operations and its operational structure to support its mission and objectives, and know if the financial reporting mirrors the reality.

Reduce-operational-costsWe are thankful for the hundreds of direct-to-customer clients we have had in the past 25 years and our mission is always the same – to assist your company in becoming more profitable by increasing efficiency, reducing costs and at the same time improving customer service.

In fact, in January and February 2017, PDX is offering a free ‘operational overview review’ to companies considering outsourcing any part of their operations to us. For that same period we are also offering new clients *7 Days Free Storage to help the bottom line right from the start. Contact us for more information.

The key to an efficient warehouse and distribution operation is strong data.
You can’t improve something you haven’t measured. Good data will help you understand exactly what’s going on, how long it’s taking, and at what costs. This will help you to implement a plan for continual process improvement within your operations.

PDX through experience and knowledge have outlined warehouse and distribution center improvement strategies that are offered up for consideration because we know and appreciate all clients are different. We have been successful in lowering the cost per order, increasing / decreasing storage capacity, looking at inbound and outbound freight and improving service levels and turnaround times by implementing these strategies with clients. All to ensure our clients get ‘Value for Money’.

Warehouse Automation & Technology
Warehouse-automation-and-technologyAs labour becomes costlier, and as companies struggle to find qualified labour for the warehouse, companies should investigate how warehouse automation can help to reduce cost and improve efficiency and throughput. Companies need to evaluate each process in the warehouse and determine what touch points and processes can be eliminated by equipment.

Inventory Management in the Warehouse
Effective inventory management is the single most important tool to improve customer service and reduce cost of operation. Companies must look at the critical key performance indicators (KPI’s) and report to management on a regular basis. These KPI’s will assist you with determining the slow moving inventory that is negatively affecting margins, needlessly consuming excessive space in the warehouse, and hurting customer service.

warehouse-operationsWarehouse & Distribution
With some companies coming out of a less than perfect holiday season, there is a real need to increase productivity without having to make major capital purchases to do so. Discover ways to reduce your warehouse cost per order, increase capacity without expansion and improve service levels.

Business Systems
Order management, warehouse, e-commerce and inventory management systems are at the heart of the company. These systems affect the productivity and sales of all departments including merchandising, marketing, fulfilment and contact centre. Investigate ways to plan for, select and implement effective business support systems.

Alternative articles you may find useful in your business review;
Is it time you considered outsourcing your online order fulfilment?
Warehousing and Distribution: Ownership vs Outsourcing
Want More from 3PL Fulfilment than Just Pick and Pack? Episode Two: Geeta’s Foods

Contact us today for your free operations review overview (limited to enquiries in Jan and Feb 2017), or if you require a more in-depth consultation with one of our experts, please contact us in the first instance.
Add a comment...

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Want More from 3PL Fulfilment than Just Pick and Pack?
Episode Three: Wearwell

Another customer PDX have enjoyed a fantastic relationship with for over 15 years, Wearwell, are a prime example of the importance of working closely and growing with your customer.

Wearwell create the worlds best ergonomic flooring and matting surfaces. Products include flooring that reduce the repetitive impact of heavy boots, improve concentration by preventing fatigue, reduce slips & falls therefore creating a more productive and happier environment for all staff. And it’s not just manufacturing areas that benefit, Wearwell produce off the shelf and bespoke items for Aerospace, oil and gas exploration, fulfilment, pharmaceutical, food processing and hospitality industries.

The logistics partnership started 15 years ago and initially we just handled Wearwell’s parcel deliveries.

Today however we look after all of their UK & European logistics including warehousing over 400 pallets, container offloads and the pick and pack and dispatch of hundreds of lines of their specialist products on a daily basis.

The fun however does not stop there, in addition to this we also provide Wearwell with a cutting service on their mats. Rather than relying on the US parent company to provide all the bespoke cut lengths Wearwell wanted to bring the operation to the UK to improve supply and turnaround times. This involved transforming part of our warehouse to have a custom made cutting machine implemented with extensive training provided to the team to ensure the cutting and finishing of the mats was to the same high standard as currently delivered by the US.

bespoke-cutting-service-machineWith such a high level of integration with Wearwells day to day operations, PDX are entrusted to deliver on every level. Bespoke cutting, picking, packing and delivery on time!

To find out more on our ability to adapt to suit your needs and take the pain away from your fulfilment operations, contact us now….
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PDX Logistics Receives Top Award in Performance Medal Table

With Team GB surpassing all expectation by winning 2nd place overall in the medals table at the Rio Olympics, we couldn’t help but reflect on this huge achievement.

The athletes attribute their success not just to their personal dedication and performance on the day but acknowledge they wouldn’t be the best they can be without the support and experience of a variety of people. Be they nutritionists, coaches, funding partners, R&D groups or family members, it’s one cleverly knitted team who share the same vision.

It prompted us to look at our own achievements and there are clear similarities between how an athlete is able to attain success and how much our business is reliant on bringing all the right ingredients together to support its performance.

That cooperative sense of pride and ambition is something we know a lot about here at PDX. We compete with ourselves on a daily basis to achieve consistency, accuracy and time-critical efficiencies and we recognise we couldn’t do what we do so well without the support and experience of everyone from our pallet network partners, to our customers and staff.

PDX Logistics is a shareholder member of Pallet-Track, an amazing pallet logistics network who have recently been shortlisted for the 2016 ‘UK Customer Experience Awards’, pitted amongst high profile businesses including Virgin Trains, Ocado and Go Ape.

Being partners with Pallet-Track means our own trucks never need travel further than Wolverhampton to the networks central hub, yet we handle consignments that are destined for much further afield. Consider it like a relay race. We run with the baton and hand it over to our ‘team-mate’ to sprint the final leg. In turn, it becomes our responsibility to pick up the baton in the next race and distribute consignments from the hub to the local area in which we serve. It’s a fine-tuned performance that ultimately couldn’t be achieved without team work.

Nigel Parkes, founder and managing director at Pallet-Track, said of the nomination:

“It’s a testament to our central team and members that we have been shortlisted against such inspiring organisations which all hold customer care in the highest regard”.

“Since starting our business back in 2004, we have never lost a consignment – an unparalleled record in the industry – and this is mainly down to the fact that we pride ourselves on customer satisfaction.

“Many of our 80 plus members will tell you that this is something which truly sets us apart from rival networks and our reputation for customer care has enabled us to achieve year on year growth.”

Source: Pallet Track Website

With 80 members nationwide, Pallet-Track produce a monthly KPI. A medal league table if you will and we are very proud to be holders of their most prized Platinum medal for our part in the ‘relay’. We’ve got several people to thank – you know who you are!
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