Interesting conversation with the +Seidio
folks today who admitted that they do not actually intend to cover your phone if damage occurs. Only certain details are considered manufacturers defects and they will only replace the case if something happens. I see +LifeProof
at least offers additional #waterproof
coverage? Does anyone make a #waterproofcase
for the #galaxynote3
that they'll stand behind?
Linda: The OBEX case has a 90 day warranty but if you register the product online, it extends the warranty to 1 year
me: And that covers what exactly? the case? the phone?
Linda: The warranty covers the case for manufacturing defects
However the warranty does not cover the phone
Additional information on our warranty can be found here: seidioonline.com/Articles.asp
me: but then how can you garuntee that it'll protect the phone
if the case malfunctions I've lost much more $ than the case cost
Linda: Before installing the case to your phone, we suggest that a water test be performed
me: that doesn't answer my question
if the case malfunctions within the parameters what's to back up your claim of waterproofness
what's the submersive depth? the site describes it as continuous submersion
Linda: When we say manufacturing defects we mean if you have an issue with the sound or screen sensitivity. Things along those lines.
The case can be submerged under water up to 2meters deep for 30 minutes at a time
me: and so what i'm saying is if the water sealing factor demonstrates a defect that doesn't count?
Linda: If water is able to get into the case somehow, we would cover the case. Unfortunately Seidio is not liable for the phone itself
me: Interesting, I wonder how many people know that. I'll have to point it out
What is the point of claiming waterproof than if Seidio can't stand behind it?
Linda: We do stand behind our products but it does state on our website that Seidio's warranty does not cover the phone.
me: then that's not standing behind the consequences of their actions. Faulty case results in more than broken case.
Linda: There are many factors that may cause a phone to not work properly. Since we are unable to determine the reasons of why the phone may suddenly not work, we are not liable for the phone itself. Other companies have warranty on their products as well but is not liable for the phone either. I'm sorry that you feel that we do not stand behind our products but we do. This isn't just the warranty on the waterproof case but the overall warranty for all of the products.
me: however other products don't claim "waterproof"
Lifeproof for example offers a replacement plan for their waterproof products
Linda: Yes their warranty covers their products but not the phone
me: Liar liar pants on firehttp://www.lifeproof.com/en/total-water-protection-program/