Profile cover photo
Profile photo
ITSM.Tools
14 followers
14 followers
About
Posts

Post has attachment
Today's article looks at how we need change to prepare for the future of #ITSM. Plus shares tips on how to start your future ITSM career – either as a newbie or a seasoned pro.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
Today's blog queries how can the new technologies and techniques of AIOps extend and integrate with established #ITSM foundations to help prepare organisations for the future of IT? Read it here.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
We must stop treating the processes in ITIL as discrete units, where "paint-by-numbers" is a viable approach, says Kaimar Karu. Remember: it's not about processes, it's about value and services, and the “how” of every process or concept matters only when the “why” is first successfully addressed.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
Today's article from Matthew Burrows queries "why does the question of whether IT is part of the business or a supplier persist? Is IT the victim of an injustice or maybe just super-bad at PR?"
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
New article: Why is enterprise service management such a good fit for the education sector? What are its benefits? And what does #ESM even look like in the education sector?
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
What actually is stakeholder management? Here, BMC provide us with a simple, five-step framework to help manage your stakeholders more effectively.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
After attending a demonstration of live, real-time, security threat hunting, Daniel Card was left disappointed. So for this article he decided – in line with his research – to hunt out some real-life security threats on the internet on his own. Here you can get the lowdown and see the actual data he found.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
It's Thursday, which means it's time for a new article... Today Sarah Lahav is discussing why and how traditional IT #helpdesk and IT #servicedesk models need to change.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
Just published – our latest survey results, including findings such as: 95% of #ITSM pros treat their business colleagues as customers but only 21% always ensure that their expectations are managed. Get the full lowdown here.
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...

Post has attachment
Change management processes and procedures should be created from the ground up, with scalability, standardization, risk mitigation, and efficiency all at the core. But when defining your process, how do you know when a change notification is sufficient and when an approval is required for a change?
ITSM.tools
ITSM.tools
itsm.tools
Add a comment...
Wait while more posts are being loaded