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ITSM.Tools
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ITSM.Tools's posts

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Some excellent advice (if we do say so ourselves) from industry SIAM expert Martin Goble on how to successfully shape SIAM in your organization.

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"We have to stop being so trusting about technology and challenge things more often" – David Bullock.

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With the latest UI there's a lot of issues with what should have been an improvement to LinkedIn. But, the good news is that there's a lot that corporate IT can learn from these failings.

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In his latest blog Martin McKenna looks at why we need to understand the IT department’s strengths and weaknesses and formalize business relationship management.

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How to get better at IT service delivery http://buff.ly/2lKX2yx <<< a new #ITSM blog by Damian Bowen

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Some interesting views on the value of ITIL via Ivor MacFarlane from the itSMF Slovakia conference.

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Now is one of the most exciting times to be working in service management, but are you ready?!

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Whether you're heading to the annual Pink Elephant conference next week, or one of the many other ITSM events scheduled for year, be sure to take on board these 6 tips.

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Now that the dust has settled on the acquisition of LANDESK by HEAT’s owners, Clearlake Capital Group, we look at a brief history of the two former companies, what this unification might mean, how it might impact the market including customers and prospects, and what we should expect to see in 2017.

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There are more IT service management-related blogs out there then you think, but which ones share the best content?
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