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Open Access BPO
215 followers -
Multilingual Call Center Solutions
Multilingual Call Center Solutions

215 followers
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#CallCenter #Gamification aims to solve the employee turnover issue of the industry by mixing up
work and play. Here are 5 tips to think about when implementing such #EmployeeEngagement strategy.
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#InstagramStories can help you build more meaningful customer relationships, while letting you
promote your brand.

Here are five #DigitalMarketing ideas you must try!


#OnlineMarketing #MobileApps #mobile #branding
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Customers can help your growth or break you brand. Providing customers with stellar services and products may go a long way, but great #CustomerService can propel your success further.


#CustomerSupport #CustomerExperience #CallCenter #CallCenterTip
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Saying sorry is a gesture of humility that can trigger the human instinct to forgive and be more lenient. But, sometimes, it’s not enough to win back their trust. Words can’t improve things if not backed up by actions, especially when the mistake has already been done.


#CustomerService #CustomerExperience #CallCenter #CallCenterTips
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Allowing customers to end their relationship with your brand may hurt a little. But in the long run, accepting the fact that some people won’t stay for good and making sure that you learn from your mistakes can help you in many more ways.


#CustomerSupport #CustomerExperience #CallCenters
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#ServiceFailures are bound to happen. A well-composed #CustomerService apology is a powerful
#ServiceRecovery tool that can help you redeem the #CustomerExperience.
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#ForecastingAccuracy is a metric that allows your #CallCenter to adjust its workforce accordingly
and improve its #OperationalEfficiency. Learn how this #WorkforceManagement-related #Metric can be vital to your operations.
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As #China's #outsourcing industry slowly gains momentum, its government's dedication to improving its network infrastructure and prioritizing the outsourcing industry shows how capable the country is in handling your airline's business processes.

Take advantage of the upswing momentum and outsource your airline's business processes to China.
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Blurb: A swelling number of companies are starting to offer longer weekends—three days, to be
exact—to their employees. Can 24/7 call centers also pull this off?
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"[#Infographic] A workforce that speaks multiple language allows you to connect with customers around the world."

#customerservice #customerservicelanguage #multilingualcallcenter

via +issuu
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