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Open Access BPO
210 followers -
Multilingual Call Center Solutions
Multilingual Call Center Solutions

210 followers
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Open Access BPO's posts

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In an #information-driven era, #CustomerService providers have a responsibility to protect their documents, networks, and systems. After all, they're handling #BigData, some of which may be confidential and sensitive.

Check out these best practices for protecting your data.


#DataProtection #DataSecurity

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Localizing your website will give you an advantage as you aim to capture the global market. Read this article for tips on how you can translate your website to the language of your target audience.

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Because empathy is hard to teach, most #CallCenters resort to scripting as an attempt to help agents emulate this emotion. This, however, is counterproductive. Rather than reflecting sincerity, scripted lines often sound forced or robotic.

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Asking the right questions will not only enhance your #CallCenter agents' conversation skills, it'll also allow them to create meaningful and productive interactions with customers.

Making this part of your #CustomerService training programs will hone your agents into great conversationalists and effective problem solvers.

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Just because most people have existing social presence nowadays, it's easy for companies to assume that anyone with #SocialNetworking experience can take on the role of a #SocialMedia manager.

But what are the skills needed to be effective in this role?



#DigitalMarketing #SocialMediaMarketing #branding

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To script or not to script? Scripts can only go so far in providing great #CustomerService.

Learn how you can improve the overall #CustomerExperience by creating an authentic and unscripted #CustomerInteractions.

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Aside from the effectiveness of their #training programs, #ContactCenters also struggle to find more time for their quality improvement efforts. Not to mention that it might require additional manpower and money.

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Understand what #CallCenter shrinkage is, its impacts to #EmployeeProductivity, and how you can deal with it by reading this article!

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Companies, especially #CallCenters, must build and foster the right internal culture to keep running like a well-oiled machine. Much like any ecosystem, an organization may fall apart when something in the structure doesn't fit well with other parts.

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#China remains one of the strongest and most dynamic economies of the world, and foreign businesses are entering its market to make the most out of the #business opportunities it offers.

While #manufacturing, #services, and #agriculture are considered the main drivers of this Asian nation's economy, let's identify some of the its high-growth segments.
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