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TeamHGS
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Optimizing the Customer Journey
Optimizing the Customer Journey

47 followers
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HGS believes in creating global hubs of talent to support top brands. This is aligned to our strategy to create tangible differentiators to help make our clients more competitive across customer experience functions. We are excited to expand our presence in Indore! Know more: http://bit.ly/2feYpF4
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A simple five-step approach to an effective Robotic Process Automation (RPA) implementation. Be future ready! Read now: bit.ly/2w1BWVH

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At the heart of customer intelligence is the need to truly know and understand the customer, personalize engagement, empower self-service, and drive consistency across channels. Read today’s blog post for Trend 5: Customer Intelligence. http://bit.ly/2ftGNIx

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The healthcare paradigm shift has made it inevitable for stakeholders to collaborate. More importantly, payers and providers are increasingly transparent and aligned toward better patient outcomes. Read today’s blog post to learn how payers and providers are partnering for better outcomes. http://bit.ly/2ujY4pf

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At our latest webinar, ‘Using Voice of the Customer Analytics for Change,’ HGS SVP of Solutions and Capabilities Parikshit Kalra (PK) enlightened our attendees on how to transition analytics—from reactive data and tactical operations management to proactive data and strategic management. Read today’s blog post for more. http://bit.ly/2vj37YH

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TeamHGS recognized by one of the world’s largest contact center associations as a trailblazer in outsourcing partnerships and self-service technology. http://bit.ly/2t3QeEm

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Characterized by lightning fast analysis and promotions, the e-commerce solutions support industry demands both companies and customers keep up with the pace. Read today’s blog post for 4 essential components of an e-commerce platform http://bit.ly/2loILrg

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What will be the most powerful trend in the #customerservice industry in 2017? Check out the top 10 trends to reduce customer effort this year. http://www.teamhgs.com/what%E2%80%99s-next-cx-top-10-trends-reduce-customer-effort-2017
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Today’s customers are more informed and in charge of the experiences they receive. They expect companies to know their individual needs and personalize their experience. Attend TeamHGS’s latest Webinar to learn about the top 10 trends impacting better #CX in 2017. http://bit.ly/2hsFZlU
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