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Brian Klapper
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At The Ritz-Carlton, every employee can use their best judgment to make guests happy http://onforb.es/1trOYiV via +Forbes 

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Target CMO Jeff Jones responds appropriately to disgruntled employee’s comments through social media http://usat.ly/1iwBbSX via +USA TODAY 

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If you believe CEOs can be found within a company’s ranks, you should search for everyday leaders there as well http://bit.ly/1gFiQrA  via +The Economic Times 

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Long-term survival means companies need to think broadly about their capabilities (see Amazon or McDonald's) http://bit.ly/1o1Lzpr via +Inc. 

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A weak market isn’t an excuse for a company’s woes http://bit.ly/1nHL1XM

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Employees don't open up about potential problems b/c they feel the costs outweigh the benefits http://bit.ly/1nHKTYf

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Today’s brightest minds are looking for a culture of purpose, which starts with leaders committing to a shared vision http://mnstr.me/1o1Lcv2

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Empathy and ability to engage is not taught in most management classes http://onforb.es/1hD64oI

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Yahoo's Marissa Meyer plans to continue with a mobile-first strategy. Will the sale of Alibaba signal a bigger push? http://bit.ly/R9hzgf 

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There is no “I” in strategy.

A CSO should not be solely responsible for strategy http://bit.ly/QZXZmL 
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