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IKEA East Palo Alto
Furniture Store
Today 10:00 AM – 9:00 PM
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1700 E Bayshore Rd East Palo Alto, CA 94303
1700 East Bayshore RoadUSCaliforniaEast Palo Alto94303
Furniture StoreToday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PMThursday 10:00 AM – 9:00 PMFriday 10:00 AM – 9:00 PMSaturday 10:00 AM – 9:00 PMSunday 10:00 AM – 8:00 PMMonday 10:00 AM – 9:00 PMTuesday 10:00 AM – 9:00 PM
IKEA offers a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.
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430 reviews
5 star
73 reviews
4 star
137 reviews
3 star
70 reviews
2 star
37 reviews
1 star
109 reviews
Scandinavian chain selling ready-to-assemble furniture, plus housewares, in a warehouse-like space.- Google
"This is my local ikea store and I like coming here for my home decor needs."
"Worst customer service ever for a furniture store."
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Brady Sewall's profile photo
Brady Sewall
in the last week
You have to go into it with realistic expectations of Ikea - it is busy, crowded, chaotic and long lines. However, they do have good products at good prices. Lowered from 4 to 3 stars. Returns are an absolute horrible experience. Arrived 30 minutes after store opened. Been waiting 35 minutes already to make a return. Return numbers have only gone from 96 to 5 (9 spaces). And I am number 39. This makes for a large group of very unhappy customers.
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Blake Gentry
a month ago
Tried to buy a Nockeby sofa five times over the past two weeks at this location and they made it impossible. I was told I couldn't buy the sofa and have it delivered at a later date unless it was physically there at the store (not true) three separate times. I was sold a Nockeby sofa (probably not the right one in retrospect) only for Delivery to tell me I'd have to return it and come back tomorrow because they didn't know the system and everyone else was gone for the night. On my last visit I waited upstairs for an hour while they checked inventory. Waited over an hour for Furniture Pickup only to realize the cover was wrong. Waited another hour only to realize they pulled a loveseat and the sofa wasn't in stock. They offered that if I ordered it I could have it delivered later in the week after it came in (first time hearing this). So I returned everything and have no intention of buying anything else from IKEA. In between all this I arranged pickup for another piece of (damaged) furniture, all done in-store. They messed up my name, address, phone number, everything. Spent two hours with the help line to fix it and still haven't received a call to schedule the pickup even though their time window has passed. On top of that they said it'll take them a few days to process the return and I'll have to come back in and wait in line to get money or a gift card. This is one of Dante's circles of Hell, isn't it? In summary: I've always been a pretty big proponent of IKEA but this entire interaction has made me swear them off forever. It's mind-boggling how difficult they've made this.
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A Jackson
3 months ago
Atrocious delivery service, appalling customer care. Avoid at all costs. Delivery was missing two thirds of what we ordered. Driver said he'd return later that day with the rest, but was a no-show. He turned off his phone so I couldn't reach him. Contacted the delivery company - Dynamix - who passed the blame to IKEA. Contacted IKEA and spent hours trying to get through to someone who actually gave a s***. I am still trying to find out where my stuff is, and nobody is accountable or intelligent enough to answer the question. Disgraceful service on every level.
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Narae Kwon's profile photo
Narae Kwon
2 months ago
I wish I can give minus score, but one star is all I can do. Never use their delivery service! It's not trustable at all. Our initial delivery was due on Saturday, didn't happen. We called IKEA and the customer service was extremely slow (we were on the phone for 80 minutes). The delivery was re-scheduled on Sunday, and didn't happen again. We checked the website and found that Dynamex was the company that does delivery for IKEA. (I don't know how they can remain as a partner of IKEA, but presumably that's IKEA's fault as well.) And the delivery status on Dynamex says our packages were delivered! Of course we haven't received the packages, nor have we received any phone calls from them during the whole weekend. So we decided to deliver them ourselves. Clearly, all the effort of renting a truck, driving it, and using our own back muscles will be far less annoying and time-consuming than dealing with IKEA delivery service. Now we are on the phone call to cancel it and the phone call is lasting 2 hours. One line summary: DON'T EVER USE THEIR DELIVERY SERVICE.
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David Sopkin
a week ago
I love going to Ikea. Always an adventure. I feel like a kid in a big ass candy store, except the candy is furniture and sadly not edible. The place reminds me of my own house, multiple rooms with non-matching furniture, and hundreds of people milling through. But holy cow does this place get packed. I mean seriously, you go there on the weekend at 10am and is loaded with people. Crowds. Masses. All trying to see what inglethorp bookcase will go well with the flugel chair. It's pretty insane. But it's a great way to buy furniture. You can peel off and hide in a corner to plan, because thats the only way you can survive there is by intense planning. Here's a secret: there are shortcuts! They are extremely handy when blowing through trying to find that schmarflugen coat hanger. Pick up a map and keep your eyes open for breaks in the walls, and it'll help you eliminate five precious minutes from your commute. Good luck!
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Matt Storms's profile photo
Matt Storms
in the last week
A girl once asked me to go to Ikea with her. I should have known it was gonna be a the hour date. This place is a maze. As a man only go if your being bribed, otherwise stay home and order stuff online to be delivered.
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Manu Cornet
a month ago
I love Ikea, but I suggest never buying anything online from them and visiting their store instead. For me, out of the two online orders I've ever placed, the first had shattered items (plates) and the second was missing half of the order (table top with no table legs). Their phone customer service is absolutely unreachable (expected wait time is around there hours each time, you can request a callback but I did this exactly five times and they never called back) and they don't reply to email either. In contrast, I've received hundreds of orders from Amazon over the years, not a single missing item, ever. Just visit their store.
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Ashish Singh
in the last week
Close proximity to south bay cities like mountain view and Sunnyvale. Not crowdes on regular weekdays. On weekwnds its hard to find a parking spot though


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