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IKEA East Palo Alto
Furniture Store
Today 10:00 am – 9:00 pm
3 followers|7,799,096 views
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1700 E Bayshore Rd East Palo Alto, CA 94303, United States
1700 East Bayshore RoadUSCaliforniaEast Palo Alto94303
Furniture Store, Home Goods Store
Furniture Store
Home Goods Store
Kitchen Furniture Store
Mattress Store
Bedroom Furniture Store
Sofa Store
Today 10:00 am – 9:00 pm
Monday 10:00 am – 9:00 pmTuesday 10:00 am – 9:00 pmWednesday 10:00 am – 9:00 pmThursday 10:00 am – 9:00 pmFriday 10:00 am – 9:00 pmSaturday 10:00 am – 9:00 pmSunday 10:00 am – 9:00 pm
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Review Summary
289 reviews
5 star
44 reviews
4 star
108 reviews
3 star
55 reviews
2 star
29 reviews
1 star
53 reviews
Scandinavian chain selling ready-to-assemble furniture, plus housewares, in a warehouse-like space.- Google
"The meatballs are tasty and they have good cheap desserts."
3 reviewers
"Had one of the worst experience with delivery service people."
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Romit Jadhwani's profile photo
Romit Jadhwani
2 months ago
This place is a joke! I agree I'm fan of IKEA as a concept and have enjoyed their furniture. Over the years, I have seen a steady decline in the quality in furniture and customer service but this particular IKEA is completely rock bottom when it comes to service and experience. Check the other reviews to validate this claim. The store is shabby. There is hardly any help around when needed. They are very slow in checking out and hopelessly incompetent in managing the large crowds. I can keep going on and on. Price and experience were the two drivers for me to compensate for IKEA's poor product quality. This store reduces that list to just the price. Won't go back unless I really have to.
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Mamunur Rashid
a week ago
The worst customer service ever. The pricing display doesn’t match with product display, and you find that out when you check out. I caught the mistake and asked the cashier to refund, but she said I have to go to refund section. When I went there, only to find out that there is a waiting line and it takes hours to get to the refund service desk. HORRIBLE! I ended up coming home after waiting for about half an hour and gave my refund ticket number to another person. I WILL NEVER RECOMMEND THIS CERNTER AND IKEA TO ANYONE! The SITE MANAGER DOING WORSE JOB and THEIR EMPLOYEESS ARE EVEN WORSE and MISS LEADING. M.R.
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Joel Flores
4 months ago
This is my local ikea store and I like coming here for my home decor needs. Don't come here on a Sunday though! It is crazy busy and the parking is a nightmare! If i'm ever in palo alto, I sometimes come in for the cheap eats too. the meatballs are tasty and they have good cheap desserts. The store layout is efficient and I love going from room to room in the upstairs showcase floor.
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R Ah
5 months ago
This is the WORST Ikea store ever that gives a bad rap to the IKEA brand. I have used Ikea in Virginia and they have been wonderful. The Palo Alto Ikea is awful, has the worst customer service ever. We purchased a sofa (over $1,000) on 09/27 and was told it would be delivered on 09/28. We are still waiting for it and cannot even get through to anyone on the phone to get an update on the status. Our only option is to return back to the store (45 minute drive). We were willing to pick up our product at the time of purchase but were informed that it was in "the air" and they cannot give it to us until the store closed. So they expected us to return at 9pm to pick up our product or pay for delivery and have it delivered. Very disappointing. We probably have to return to the store ourselves to get this taken care of. I hope someone in management reads these reviews.
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4 months ago
IKEA has some good stuff and good prices but when I to to this store I often don't feel that it was worth my time and headache to save the few bucks. Everything is made in China - so in a sense it is just another Walmart, only with better designs. My hubby calls is a Swedish Target but that is too kind a complement. Most of the stuff will end up in a landfill in a few years, except for a few good products like slipcovers, pillows, and sheets. Why did they design this store so that you can not get out!
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Eddie Rodriguez
2 months ago
I never expected to find such a large IKEA. The selection is here and is optimal for a student. The layout is easy to easy to navigate and the "shortcuts" allow you to walk back to another section of the store to find something you may have missed. IKEA has the floors laid out to give you ideas of how to put a room together which is fantastic. The pricing is exactly as you would expect. The kitchenware really was pretty great with plates and glasses sold very cheaply. We made a return and it went flawlessly. They operate with a ticket system so you do not have to stand in a line. The customer service is so so but they get you on your way quickly. No hassle.
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Dave Beaudoin
5 months ago
I have to give any IKEA three stars because on a deep personal level I swing from loving it to hating it during any visit. Look at this chair! Amazing! I can't believe there's a line for the elevator that is blocking the stairs! Meatballs! I bought a bookshelf that won't fit in my car! Ultimately, I'd recommend to anyone that you're better off ordering online if at all possible. I have never been able to do this myself, the siren song of lingonberries is too sweet to resist.
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Louann Walker
3 months ago
Extremely disappointed in the customer service level at this store. They were unwilling to help us find an item shown clearly to be well in stock on their website. They were using 4 of the items as displays and wouldn't sell them. Geez, they were just frames that we needed. This store has ruined the IKEA experience for me. Will be avoiding at all cost!


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