Response from the owner - 2 weeks ago
I am very sorry to hear that you feel your experience was not in line with our reputation for excellent customer service. If we dropped the ball on this occasion I do sincerely apologize and will be investigating to find out what went wrong. I did look for your reservation but was unable to find anything under your name. Please feel free to contact me to discuss further so that I may better understand what happened and do what I can do to make things right.
Owner Skydive Tecumseh.