Profile cover photo
Profile photo
Chad Horenfeldt
208 followers -
Customer Champion, Advocate Marketing Expert
Customer Champion, Advocate Marketing Expert

208 followers
About
Chad's posts

Post has attachment
Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate. Did I make my point? In my last post, I…

Post has attachment
“I want your job”. Who has been in a leadership position and not heard that at least once from a candidate in response to asking about their career objectives? I was no different when I was younger but I was probably not as brash. I knew early on in my…

Post has attachment
Meetings mostly suck. There, I said it. We all know it’s the truth. I’ve run my share of crappy meetings and I’m well aware of it. It wasn’t my intention. It’s not an easy task to have great meetings – especially if you’re part of a Customer Success team…

Post has attachment

Post has attachment
You’re frustrated. You don’t have a lot of time. You just want to get the answer and move on with your day. But you can’t. You need to contact someone in Customer Support. We’ve all been there. This is what I would call a “moment of truth” for a company’s…

Post has attachment
Top 10 Customer Success Hacks

Let’s face it. customer success is hard work. There are MANY things being thrown at you on a daily basis. At the end of the day, your customers are looking to accomplish certain tasks and they need your help. You are the one that has been hired and…

Post has attachment
GONG! Sales has closed another deal! After the high fives, fist pumps, multiple reply-alls, humble Oscar like acceptance speeches by the sales rep where they thank everyone and their mom, and the obligatory executive pat on the back, the rubber needs to…

Post has attachment
Three Trends in Customer Success & Three Expert Perspectives

There are two constants in Customer Success: meetings and email. Your day will always be full of them. There are ways to get out in front of a lot of the issues and time wasters that CS teams face but it’s not easy. Reducing the number of meetings you…

Post has attachment

Post has attachment
It’s not what you do, but how you make your customers feel in Customer Success

In Customer Success, we all make mistakes from time to time. I made one and it didn’t catch up to me until recently. It happened to be the same day that I saw my CEO speak on the topic of Customer Success and creating advocates. He reminded me that while…
Wait while more posts are being loaded